Cardiff Airparks reviews

I have always used Cardiff Airparks they offer good value for money and since they've introduced a fully computerised system it's even better.One more thing the reminder they sent me a week before I went provided me with a quicker way to the airport,Well done J.K.Davies 6th April 2011

The fully automated system needs getting used to but will use it again and again ...

Although the Security Gate was being refurbished the level of service was very good and I would use the facility again

It would be appreciated if one experienced adverse weather (heavy snow) an effort could have been made to assist those using airparks, on their return from holiday to make their cars driveable without having to de-snow or de-ice their cars.

Slight wait to transfer to the airport as coach was leaving as we arrived. I had phoned to find out what times they transferred to the airport, but they were not using the timetable specified. However they did take us within 10 mins of the coach returning. On arrivals the coach arrived promptly and the transfer was excellent

Arrived 03.00 two cheerful staff present. On return I had no ticket for my keys due to having my wallet stolen. Problem resolved in about 5 mins. Only criticism, location is not the Day's Inn as stated in my confirmation, it now has a different name

My booking had not turned up on their system but the employee booked me in via the check in desk. She was very friendly and helpful. Only downside is I had to wait 35 mins for the bus to pick me up from the airport. Maybe there can be a phone number to call when people are at the bus stop ready to be picked up.

When we last used this car park we were dropped off and picked up right outside the terminal building, that is why we used this service. However, when we got the airport we were dropped off a considerable way from the terminal building and had to carry our cases, the same on the way back. If we were informed of this we would have used alternative car parking facilities. Not happy, especially when we had to help OAP's with their cases, not because we had to but because we felt sorry for them struggling. It should have been plainer on the booking form that you have to walk too and from the terminal to the bus stop. Will not use them again for this reason.

This was the first time for us to use your company, and very happy with everything. We didnt have to wait long for the transfer bus. Will definately use this service again.

We arrived at 5 minutes to the hour and were told that we would have to wait for the next bus as our car could not be processed in time for the bus that had to leave on the hour - the staff were disinterested and rude when we asked at what time the next bus left for the airport. The clock showed that the next bus would leave at half past the hour when we asked did we have to wait for half an hour they did not care. I will serioulsy think about using you again based on this poor level of customer service. If the attendants had spoken to us but they were, as i have already stated, disinterested. The bus in fact returned at 5.15 and we were able to board, but no one explained this.