Mercury Meet and Greet reviews page 10

Had about 10 min wait to have care picked up, but waited almost 30 mins to get car back.

Generally good but disappointed that we had to pay an additional charge to exit short stay car park when car was returned. This is contrary to information received when booking by internet and paying by credit card.

Only negative point is that we were not advised at time of booking of the extra £2.40 car park charge.

We have never used Meet & Greet before and were apprehensive as to it's reliability. However, we were very pleased indeed - not only is the service very reliable but for ease of use you couldn't beat it. We came through Customs, rang the service and our car was delivered in less than 10 minutes.

I had never used this service previously or Stansted airport. I found the whole experience of dropping off and collecting my car to be a very smooth operation. The driver arrived quickly to collect my car and upon my return, I had to wait only 2 minutes in the agreed area. Great value for money and I would recommend the service.

Driver met us as arranged in exactly the right place and explained clearly where to collect the car upon our return. The only negative was having to fork out £2.60 to leave the short-term car park on our return. Driver told me it was in the t&c, but I didn't remember. On our return, after collecting luggage, we went to the area as directed and along came our car.

Cheapest option at Stansted.The driver arrived quickly, was courteous and very efficient. The return was almost as fast with a minimal delay and at all times I felt I was dealing with a reliable operation. Well done Mercury.

When we dropped off the car at Stanstead Airport, we were told that our exit fee will be paid, and we won't need to worry about it. We asked the driver who collected our car specifically, and he said no, we won't be paying anything else. However, when we return to the UK, to collect our car, another Mercury staff came and insisted that we had to pay, and said that we were wrong. He showed us the drop off form as his written proof that we were aware, claim that there is a 'tick' next to the box of 'Customer aware of exit fee'. We argued that we were told differently. We booked our parking in April, and we even had a print out copy that stated there is no additional payment. Then I looked closely to the drop off form, there wasn't a 'tick' next to the 'Customer aware of exit fee' at all!!! He lied and I instantly showed it to the rude man and told him that his so called proof is invalid. He still accused us for being wrong, and then rudely told us that it's not his problem at all. If I want to complain, I can call the office tomorrow. What sort of customer service is this? If every employee in any company tell that to their customers/clients, what's the point of hiring them in the first place? The Mercury driver was very rude,unkind, terribly unhelpful, and gave us such a horrible service. It was a nightmare. And they clocked up our car mileage as well!!! This was our first time using Mercury and it can be sure it will be the LAST. It was so unpleasant to encouter such awful incident with a rude old man after coming back from a wonderful holiday. It's really not worth it!

They were there when we arrived at the airport on departure, in a hurry after being held up on the M25 - and they were ther when we arrived back! A prompt, efficient and friendly service!

I got a very good deal which was only £3 more than using a long stay car park so this influences my view considerably. As a lady travelling alone and quite nervous never having driven to Stansted before, it saved me the anxiety of finding the long stay car parks and heaving luggage around. The only slight problem was that the first driving lay by I stopped at to phone re my imminent arrival had no mobile phone signal and then when I found one that did, I had to make 3 or 4 calls before they answered (presumably they were just a bit busy). A fantastic service which I would use again like a shot if I got as good a deal as before.

Flight was delayed - no fuss the driver was there when our flight eventually landed. Will use again.

Very convenient service - no hassle especially when you arrive back from hols in Uk and can just jump straight into you car.

Our plane was about 30 minutes late. There were 2 other families waiting to pick up cars. We had to wait 20+ minutes for the pick up which was a little frustrating. However this was our only criticism and we will use the service again as we thought it was excellent value for money.

Overall excellent. However, in our booking confirmation were advised that the parking ticket would be pre-paid. This was not the case despite us calling & departing within 20 mins.

Drove straight to the airport waited a few minutes and the driver turned up to collect the car and this was the same on the return journey.

I have used this service for the last 4 years and it is excellent. Takes one of the stress out of going and coming back from holiday. Thank you.

We were fed up with long delays using the long stay carpark - the long wait for overcrowded buses and the long delay on drop off stopping at all car park stops. With this service, we loved being dropped off right outside - driver waiting to take our car. Most of all we appreciated the really friendly staff - both on departure and on returning and will certainly be using this service again

Telephone line not working on arrival in airport vicinity; I eventually rang another firm for help. Slow return of car- left waiting in the rain and wind; no where to shelter; in red zone. No assistance offered lifting cases into boot.Driver off before I noticed. A very anxiety provoking experience on both departure and return. I would not use this firm again.

Costs were comparable to the other long term car parks but with the added advantage a personalised almost door to door service. We parked outside the terminal building and was met within a few minutes. The driver was very polite and advised us how to contact him on our return. One phone call was sufficient to ensure our car was waiting for us at the short term car park and again the handover was efficent and courteous. This made the whole experience a pleasure and I will never use any other company again.

The service was excellent and made our journey very good. We shall definetely use this service again when travelling by air. Thank you to your staff.