Mercury Meet and Greet reviews page 22

The service was excellent, both collection and delivery staff very friendly. Much better than struggeling with coach transfers. We will definiately use again

Our car was collected at the right time and we were given clear instructions as to where to park. On our return the car was there almost instantly and we were able to make a quick escape from the airport. All staff that we met were polite and professiional

Nothing to say except that the service was brilliant and not much more expensive that long stay car park but much more practical and reliable. there was no waiting both ways and the car was returned in perfect condition. would definitely recommend to others.

Excellent collection process. Little late in returning my car compared with what I was expecting. Even so, I enjoyed the experience and it seemed very good value for the service provided. Will recomend to others.

everything went smoothly as before, we used mercury again,will use again

Not happy to be met with having to pay an extra £30 on arrival, when flight delayed due to Ash cancellations, also advised them of the change of flight details, had to leave message on ansaphone but driver knew nothing about the change!

I have no complaints. It was particularly good on arrival as I had been caught in traffic, so being able to pull up outside departures helped calm things down. The driver arrived just 2 minutes after me yet apologised for keeping me waiting! Excellent service all round

I think Meet and greet with Mercury is a great way of starting and finishing your holiday. Always really nice friendly staff, very helpful and a delight to do business with. Fairly good value for money too Thanks A. Bengtsson

A professional and efficent service, will defiantly use again and reccommend you to friends and family. Well done.

Easy to follow instructions with prompt service and at a very affordable price makes this a top choice,will definitely use again.

i have phoned the office 11 times to get a claims form as my car was damage and todate i have not received anything. i will have to look into this is i dont get a responce this week

driver was late on return through no fault of his due to problems on the day of our return. Excellent service will use again. Many thanks

Perfect service when we arrived - I rang to let them know we would be late as had missed the turning, but rang off as was told there was a queue. However, they rang me back as had noted missed call. We were met quickly enough on arrival. Unfortunately, there was a 20 minute approx delay on our return - they informed us of this, said it was due to congestion and knock on effect on meeting people. We sat and had a drink in the terminal, and were met more or less when they said. If this happened to lots of people, I would say it is poor service. If it's a one off, these things happen and I would definitely give them the benefit of the doubt. Check other reviews.

Ten out of ten for this whole experience. Thought we had an unplanned wait when we returned to the UK on a day when the volcano had started causing problems again, and were told when we had our bags that we might have to wait 30 mins. In the end the car was there after about 10 mins. Will definitely book this company again

Efficient and pleasant staff, directions comprehensible, and the safe return of car and contents; all in all a great service which beats fretting in the cold for a bus; we will use the service again price permitting. Mercury seemed to offer the best price which is why we went for them. I wonder if there's a "frequent user" reduction? Thank you

Friendly driver, convenient service, good value for money; have recommended to friends

The staff were very helpful and understanding, and the sevice was superb. I have used Mercury before and will do again (next week as it happens!).

Parking cancelled due to flights being ashed off. Still waiting for parking refund.

Was very disappointed that on return the radio had been retuned and the air condition settings all changed, also mileage seemed very high 27 miles (not sure where compound is). I have used this service many times and not had this happen so maybe a one off but I will make sure the driver is aware not to touch any control...i would have thought this should be standard procedure.

Useful and reliable service - was met and greeted on time and found the whole process quick and simple. Will use the service again