airport lounges terms and conditions
In addition to our general terms, the following conditions apply to your airport lounge booking. We arrange the sale of airport lounges, on behalf of Lounge Pass. Once you have used our service and booked the airport lounge of your choice, you will be bound by the Terms and conditions of Lounge Pass detailed below.
Lounge Pass Terms and Conditions
Entry to the Lounges
All persons must be in possession of a valid flight ticket for the same day of travel and outside the US, flight tickets must be accompanied by a valid boarding pass for a departing flight, i.e. outbound passengers only. Please note some lounges in Europe are located within designated Schengen areas of the airport which means that access is only provided to these lounges if members are travelling between Schengen countries. (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Holland, Iceland, Italy, Luxembourg, Norway, Portugal, Spain and Sweden). Admittance to the Lounges participating in Lounge Pass is conditional upon a valid Lounge Pass being presented at Reception by the customer when entering a Lounge. Entry to each Lounge is only permitted on the date of travel and for the number of persons shown on the Lounge Pass. Additional persons may only be admitted to a Lounge at the discretion of the Lounge's Reception staff and will be charged an entry fee at the time where applicable. Lounge Pass provides a maximum 3 hours stay unless indicated differently within the lounge listing and on the printed confirmation. For extended stay availability please check listing to see if an extended stay package has been negotiated through Lounge Pass with the lounge. If no extended stay is available via Lounge Pass it may be available at the discretion of the Lounge staff and any charge for an extension must be paid directly to the Lounge staff at the time required. Children (where permitted) must be accompanied by an adult at all times. Any infants or children causing upset to other users' comfort may be asked to vacate the Lounge facilities. Lounge Pass allows you to include a maximum of 9 passengers per booking (including where permitted infants and children). If you have more than 9 passengers in your party or for a group booking please contact us giving at least 7 days notice.
A Lounge Pass is non-transferable and conditional upon a valid Lounge Pass being presented at Reception by the customer when entering a Lounge.
Please remember to check the lounge location is accessible from the terminal you are travelling from and that the hours of operation match your travel plans. Please check with your travel provider before traveling. Lounge Pass will not be held liable for any Lounge Pass holder that has not booked the correct lounge for their flight. Lounge Pass will not refund any unused Lounge Passes.
Important - Please note that all lounges reserve the right to refuse entry 30 minutes before the lounge closing time and may restrict access to the maximum stay length of time (3 hours unless otherwise stated) prior to your flight departure.
Lounge Rules
All persons entering a Lounge with a Lounge Pass must abide by the rules and policies of that Lounge and must behave and dress in an orderly and correct manner. Lounge staff have the right to refuse entry to any person who is intoxicated or behaving in a disorderly fashion at their discretion and no refund will be given for any Lounge Pass that cannot be used for this reason. A Lounge Pass only provides the customer with admittance to a Lounge unless indicated differently within the lounge listing for a Champagne Package. All facilities and refreshments that may be available inside any Lounge are provided at the sole discretion of the lounge operator and are outside Lounge Pass' control. Lounge Pass shall not be held liable for either the non-provision of any facilities and refreshments inside a Lounge or for the cost of any facilities and refreshments that are provided and charged to any persons entering with a Lounge Pass.
Cancellation and Refunds
A full refund of the Lounge Pass cost will be given for a cancelled lounge booking where this is notified to Lounge Pass in writing by letter, fax or email at least 24 hours prior to the departure date. All cancellations must be made in writing. The full Lounge Pass cost will be refunded back to the credit/payment card used for the initial purchase. No refund will be given for any cancellation notified to Lounge Pass less than 24 hours before the visit time and date. Lounge Pass reserves the right to charge the customer's designated credit card for the full cost of any Lounge Pass where that Lounge Pass has been cancelled and a refund made to the customer yet the cancelled Lounge Pass was then subsequently presented at the booked lounge and used to gain admittance by the customer and/or any other persons shown on the cancelled Lounge Pass.
Group Bookings
All Group bookings require at least 7 days written notice. All cancellations for group bookings must be made in writing at least 7 days prior to the departure date. Any cancellations received less than 7 days prior to the visit date and time will be subject to 100% cancellation costs.
Lounges may not accept same sex groups and hen/stag parties are strictly prohibited. Any groups that have not been pre-booked in accordance with our group booking policy will be refused entry to the lounge and no refund offered.
Liability
Any disputes on matters not related to Lounge Pass that occur between Lounge staff and any person entering with a Lounge Pass are to be settled between the individual and the Lounge without the involvement of Lounge Pass. Lounge Pass shall not be held liable for any such disputes, which are outside its control. Lounge Pass shall not be held liable for any loss or personal injury suffered inside a Lounge by any person who has entered with a Lounge Pass. Any loss or damage caused inside a Lounge by any person who has entered with a Lounge Pass is the sole responsibility of that person and Lounge Pass shall not be held liable for any costs of repair or compensation that are rightfully payable by the person causing the loss or damage. Lounge Pass shall not be held responsible for any direct or indirect loss incurred by a customer or guest who misses their flight whilst visiting a lounge on a Lounge Pass.
Contact Details
All enquiries concerning Lounge Pass and/or a particular Lounge booking are to be addressed to Lounge Pass, P O Box 1441, Croydon, Surrey CR9 3XZ, England. Tel: +44 (0)20 8253 5146; Fax: +44 (0)870 366 7976; Email: info@loungepass.com. Office Hours: Mon-Fri 08.00 - 20.00 and Sat 09.00 - 17.00.