FHR terms and conditions

In addition to our general terms, the following conditions apply to your airport parking booking when you choose to book and confirm a car park through the company FHR.

Prices All prices are for pre-booking and include VAT and service charges. Parking prices are given in GB £s per vehicle per whole or part day.

Services All services are subject to availability.

Please note: These are our general booking terms and conditions, please check the invidual hotel or car park information pages for any specific terms that may apply to your booking.

Cancellations and Refunds

Less than 24 Hours Notice Before the Day of Travel
No Refunds. No Amendments. For example, your last opportunity to change your package if you're flying at 3pm on the 29th will be 23:59 on the 27th. Certain promotional offers, advanced purchase or super saver rates are non-refundable. Where applicable this will be stated in the car park description/information.

More than 24 Hours Notice
Unless otherwise stated in the car park search results or the exceptions listed below, the balance of your booking will be refunded:

  • Certain promotional offers, Advance Purchase and Super Saver options are non-refundable. Where applicable this will be stated in the car park description/information
  • No refund is available for unused part stays
  • If your return is delayed and you have been away for longer than you have booked, you will need to pay the difference on return, direct to the car park, at their standard daily rate. No refund is available for unused part stays

Parking Conditions

  1. Directions. Please make sure that you have directions to your car park. FHR will endeavour to ensure that your confirmation voucher is emailed to the address you specify on the booking form. If for any reason your confirmation voucher has not been received you must contact us immediately as no refund is available for no shows or if cancellation is received less than 24 hours before you are due to arrive at the car park.
  2. Drop-off time. FHR and the individual car park cannot be held responsible if you do not leave enough time for airport transfer/car collection before your flight. We recommend that you arrive to drop the car off at least minutes 30 minutes prior to your earliest check-in time.
  3. Transfers. 24 Hour transfers to and from the airport are included.
  4. Minimum Stays. A minimum stay applies at some car parks. Should you wish to stay for fewer days, you can, but the cost of the minimum duration is payable.
  5. Car Keys.Unless stated on the car park information page, in the interests of efficient operation you must be prepared to leave your car keys with the car park.
  6. Insurance.All parking is subject to the terms and conditions of the individual car park. Ensure no valuables are left in the vehicle, as FHR and the car park will not accept liability. Parking is always at the vehicle owner's risk. In the unlikely event that you need to make a claim for loss or damage, you MUST notify the car park at time of collection, as claims cannot be considered once your vehicle has left the site. The car parks will accept liability for proven acts of their negligence.
  7. Cancellation No refund is made for cancellation of parking within 24 Hours of the booked arrival time, or where a product is under a promotional offer, advanced purchase or super-saver option. Where applicable this will be stated in the car park description/information.
  8. Valuables.Valuables should not be left in the vehicle. All vehicles contents are left at owners risk.
  9. Your Vehicle It is the responsibility of the vehicle owner to ensure that the vehicle is roadworthy, holds a valid MOT certificate and displays a valid road tax licence as your booking may be forfeited if this criteria is not met. The car parks will not accept responsibility for mechanical failure of your vehicle or damage to your windscreen.

Credit Card Charges

Where credit card charges apply, these are non refundable. Details of any applicable charges will be shown on your booking form before you click to book.

Telephone Calls

  • All telephone calls to FHR are charged at the standard BT National Rate or equivalent depending on your service provider
  • Telephone calls may be monitored.

Customer Services

FHR's Customer Service details are available from our Contact page. Any queries relating to the processing of customer bookings or the services provided by our suppliers should be addressed to FHR. In accordance with our customer services policy: FHR will endeavour to respond to all correspondence within five working days. Advise clients how long it will take to resolve the query. Keep the customer informed throughout the process.

Best Price Guarantee

Best Price Guarantee applies to Airport Parking only.

  1. The parking, package of products that you are comparing must be the same in every respect as that which you purchased from FHR
  2. You must make your claim within 24 hours of making and paying for your booking with FHR.
  3. Successful claims will not be paid until after the return date originally booked.
  4. You must use the products or package of products as per the booking against which you are making your claim.
  5. Cancellation of the booking cancels your right to claim under this guarantee.
  6. Comparison prices must be listed and quoted in pounds sterling.

Best Price Guarantee and price comparison excludes:

  1. Prices from other suppliers that are conditional on buying other products
  2. Prices that are part of a customer loyalty, members or loyalty reward scheme
  3. Prices that are part of a staff discount scheme
  4. Prices that are part of any other discount or special offer deal

Your statutory rights as a consumer are not affected

Errors & Omissions Excepted

We reserve the right to correct errors prior to confirming your booking. You must ensure you check all details of your chosen booking (including the price) with us at the time of booking.

FHR Airport Services Ltd. Registered in England. Company Number 07156413 Registered Office: Unit 7 Borers Yard, Borers Arms Road, Copthorne, West Sussex, RH10 3LH