Southampton Airport Long Stay Parking

        My experience would have been entirely satisfactory but for the fact that the automatic plate recognition system did not appear to be working on entry and thus, with no parking staff present at all, my exit was hampered by the need to call for help at the barrier and prove my pre-payment before I was allowed to leave.

        Have used this car park many times and although I have had only a few problems the staff are usually very helpful. The only issue is that is one of the most expensive car park at UK airports

        We had trouble getting out of the car park on departure as the ticket machine didn't register our booking therefore delaying us in getting home. The help facility worked and the attendant was adequate, however this shouldn't happen as it was a pre-booking.

        insufficient information where to go and park or how to procede with prepaid ticket as this was not clear from the booking information provided. Why not provide (via email) clear instructions and map to customersat the booking stage?. I spent 10 mins on the telephone/parking gate intercom to the operator who searched for my booking. He then informed what to do.

        Easy to park and good transfer service. Did not see any staff only the driver so difficult to rate this.

        Overall trip experience spoilt by flights to & from Southampton having to divert to other airprts enroute to re-fuel. Not your responsibility but will not used Southampton again.

        First time using Southampton Airport and Pink Elephant Parking. Everything went very smoothly and even though the exit barrier machine wasn't working properly, a member of staff was there operating the machine so there was no delay in leaving.

        I saw no staff so not really possible to comment on Customer Service. At 8.30am I got what was probably one of the last spaces and this was on a rough gravel surface, making it difficult to wheel luggage to the tarmac area to catch the coach. If I could not have parked I couldn't see any staff or any means of contacting anyone for assistance. I prepaid and didn't find the instructions of what to do very visible. If I had followed Simply Parking instructions on return to Southampton I would have gone to the terminal first to get an exit ticket, luckily I spotted a small notice about what to do on the bus shelter. Thankfully our parking experience went reasonably smoothly however it could given different circumstances been a disaster.

        First time of using this facility, we had concerns regarding transfers and vehicle security. We would now be quite happy to use Pink Elephant Parking again, as the service and security provided would give us peace of mind whilst abroad.

        The cash office at Southampton is quite a bit away from the pick up point for the car park. On a cold night it was not a pleasant walk there and back, plus the fact that the person on duty did not seem to know what to do, and was not particularly helpful took the edge of the experience.