Travelodge reviews

Not hotel's fault, but telephone for transfer bus at airport was out of order. Ended up taking taxi late at night. Transfer from hotel to airport was impeccable.

Was not advised that both Ramada and Travelodge are under same management and that the airport transfer service was shared. There was no mention of Travelodge on the vehicle ( only Ramada ) after waiting 30 minutes I approached the driver of an off airport parking sevice who radioed his base who called the hotel. When I contacted driver he told me he provided transfer service for both hotels - there was no signage at all indicating that information and no apologies were offered either by the drive or the front desk receptionist. I have been a manager in the hospitality industry for over 35 years and having a guest wait in a temperature of 8 degrees centigrade for over an hour is in my opinion totally unacceptable and does not warrant any charge whatsover.

Overall the hotel was great. Transfer to the airport had to be by foot but this had nothing to do with the hotel, it was to do with the police not allowing vehicles to drop off at the airport following the terrorist attack on the airport the previous day.

The receptionist was on her own when we checked in and had to deal with a lengthy queue. She did this very well but it would have helped if another member of staff had been there to assist her. We parked our car at the Q Park and on return found it had been reversed into a lamp post by one of their staff, causing damage to the bumper. We were able to drive it home, but it now has to be taken into a repair shop for two dents to be dealt with. Not a good return for two tired travellers as we were told the parking there would be more secure than leaving the car at the Travelodge.

The cons are actively promoted by hotel in an effort to reduce hotel costs but the hotel is not THAT cheap and thus the final impression was one of inadequate facilities to be taken seriously as a hotel. I shall not be using them again.