Holiday Inn reviews

1-20 of 26 holiday inn luton airport reviews


100%
customer-rating
100% rooms
100% cleanliness
100% value
100% service
100% parking
100% car park
Clean room with comfortable bed. Not luxurious but ideal for overnight stay handy for airport with inclusive car parking package at airport making it extremely good value
Mr Sibbald
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86%
customer-rating
80% rooms
100% cleanliness
100% value
60% service
100% parking
80% car park
A Holiday Inn hotel and up to 15 days car parking all for only 20 more than the price for 8 days car parking in the mid-stay airport car park ... This really can't be beaten. Completely hassel free and for anyone that's contemplating travelling some distance to Luton airport for an early morning flight, why not go up the night before, relax and start the trip a day early...this option is a "No Brainer"
Mr Allen
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90%
customer-rating
100% rooms
100% cleanliness
100% value
80% service
40% dining
100% transfers
100% parking
100% car park
I decided on a light meal. Three employees were at the restaurant desk: two talking and one not. The latter smiled at me, so I asked for a table for one. The man in charge lifted his head and said petulantly, 'Please bear with us a moment, sir.' A couple of minutes later I was shown to a table in the nearly empty restaurant. I ordered a glass of wine - fine - and a starter, but no main course. I read a paper for quite a while, and then my waiter came and asked me if anyone had taken my order for dessert. I replied that I hadn't yet had my starter, so he scuttled away and came back with it. The meal was OK as places like Holiday Inn go, and it wasn't quite the worst one of my holiday: that 'award' goes to breakfast in a flophouse in Dingle. All in all, the Holiday Inn was badly let down by its restaurant, and I had quite a reasonable breakfast at the airport.
Mr Stott
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100%
customer-rating
100% rooms
100% cleanliness
100% value
100% service
100% dining
100% transfers
100% parking
100% car park
fantastic hotel, but a shame that on the night we stayed the fire alarm went off, resulting in us having to vacate the hotel room in the middle of our sleep and to assemble on the carpark in the freezing cold then finding it impossible to return to sleep
Mr Nichols
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100%
customer-rating
100% rooms
100% cleanliness
100% value
100% service
100% dining
100% parking
100% car park
as above and in lieu of a wedding reception being held we were located a room well away from the occasion which made for a restful night.something that doesnt always happen.....full marks
Mr HAWKE
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77%
customer-rating
80% rooms
80% cleanliness
80% value
20% service
100% transfers
100% parking
80% car park
Shortly after arriving, we were stuck in the lift when the doors refused to open on the ground floor. Several calls on the alarm bell brought no response. Many button pushes later the lift moved to the first floor where we got out. A complaint to the duty manager brought total indifference. 'The alarm is nothing to do with us, it goes through to a remote company' The Airparks service was excellent.
Mr Taylor
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84%
customer-rating
80% rooms
80% cleanliness
100% value
80% service
80% parking
I was expecting to be transported from the hotel to the airport and not have to worry about car parking, but I guess the savings have to be made somewhere! Breakfast is VERY expensive if it's not included in your package. All things considered It's still cheaper than driving direct to the Airparks and organising that yourself.
Mr Munday
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100%
customer-rating
100% rooms
100% cleanliness
100% value
100% service
100% transfers
100% parking
100% car park
Excellent service from hotel and Airparks, who both followed up my lost phone, and was found in my car later. Will have confidence to use services again. Already booked another Holiday Inn weekend!
Mrs Carberry
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97%
customer-rating
100% rooms
100% cleanliness
100% value
100% service
80% dining
100% transfers
100% parking
The hotel staff were very friendly & helpful. The Parking staff were extremely helpful when our car wouldn't start on return from our holiday. We would definitely use the service again if flying from Luton.
Miss Fraser
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86%
customer-rating
100% rooms
80% cleanliness
100% value
100% service
60% transfers
60% parking
100% car park
Great hotel, which was convenient for an overnight stay before a small, fairly painless journey to Airparks and so airport. The reception staff were friendly, attentive and helpful both when we arrived and checking out at 3.30am!
Mr Newton
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overall rating

86%
customer-rating
90% rooms
85% service
90% value
93% cleanliness
73% dining
88% transfers
83% parking
82% parking facilities
positive: 96%
neutral: 3%
negative: 0%

Holiday Inn is 1 of 12 Luton Airport Hotels and has been rated 86% by 26 previous customers.