Relyon Cruise and Ferry Parking reviews page 14

Overall standard very good, very prompt transfers. Car park itself and facilities a bit sruffy. Good value and easy to find.

friendly staff. transfers to and from cruise ship v/good. i wood use service again if i cruise from Dover

In my opinion this was not a professional company nor did they give you the feeling that they were one that were up and coming and would meet youe expectations in the future, ambience & facilities was poor, car bumper had been scraped and transfers were not speedily

On arrival baggage offloaded by their staff to transfer bus. Reception dealt very efficiently with reception of car. Did not actually see the storage area as w were moved on so fast. Quick transit to the cruise terminal. transit bus waiting for us on our return to port. Baggage again loaded to bus by their staff. Quick return to car park. car ready for baggage loading and drive away. Reception staff again very efficient in returning keys. A very good parking experience at half the price of that of the cruise terminal car park.

Very efficent service at a realistic price. Easy to book via the internet and which did all we wished. Would be happy to use this company again in the future.

Staff were waiting to wisk our luggage from our car into the transport, booking in staff were friendly and explained what was happening. The drivers were cheerful and didn't complain when handling some heavy luggage. Pick up was just as efficent. If I was using Dover again I woulld definately use Relyon parking again. Audrey McConnell

I can only speak of the Dover Parking but found it to be quick and reliable. Security appeared to be good.

Customers should not be put off by the roughness of the terrain around the office area as the service is reliable, efficient, courteous and of good value. Thank you, Alexander Stewart

Friendly staff, smooth pick ups, hassle free service. Recommended

Small car park, so no queues. Minibus service left immediately after parking car and was very punctual on pick up for return. Even though this was a relatively small operation there were two minibuses for pickup. No waiting at all. Very good service.

not really walking distance from the port (or anywhere else), but the transfer was efficient (both ways), so no probs

Very easy website to use to book. Excellent directions ( we forgot our Tom Tom! ) Helpful bus drivers cheerful and courteous. Pick up was smooth. Would recommend this company to anyone leaving on a cruise from Dover. It was DEFINITELY excellent value for money although it looked very basic! We would certainly use this company again if one day we can afford to go on another cruise!

We arrived at 1am having no difficulty in finding the place. Within five minutes we had handed over our car and was aboard the shuffle bus to be taken to the docks. The service was excellent. On our return, we telephoned to announce our arrival along with quite a few other passengers. We got to the pick up point and three shuttle buses arrived. We couldnt get on these but waited about 10 mins for them to return. We reached the car park, handed over our ticket collected our keys and our car was ready waiting for us. Nothing but praise.

I wouldn't hesitate to recommend this service to any I know. Many thanks to everyone for making this part of my holiday as simple as it can possibly be.

it took us quite a while to actually find the compound despite instructions but once we did the staff were most helpful and friendly. on our return from holiday (approx 12.30am) the curtesy bus was on the dock waiting for us and took us straight to the compound where the car was already waiting at the front of the office, we could just put out suitcases in and go. have already booked a space for out next holiday and would thoroughly recommend them.

These folks offered some of the best customer service I have experienced since moving to the United Kingdom in 2001! When we returned from a day trip to France, the battery on my car was drained and my car would not start. The gentlemen at the car park "jump started" the car and I was on my way within minutes. They really were fabulous and I will use their services again should the need arise.

I needed at park the car at short notice for 10 days. It is fair to say that I was reluctant to use this car park because it was situated in the middle of an industrial estate and looked, well lets say not that professional, especially the transfer bus. That said, the service was friendly and efficient, they looked after the car very well, and they were fantastic with the transfers. Don't be put off by the surroundings. They are much better than many big name companies I have used. I will be using this car park from now on for all my foot passenger trips to France. Give it a go.

Directions to the site were good except there is one more set of lights than on the instructions! The service was efficient and friendly and on our return the keys were in our hands within seconds. The site is a little rough around the edges, as is the minibus,but it was central, secure and organised. Without question we would use them again.

The compound was easy enough to find and the staff there proved very helpful and got us down to catch our waiting coach very quickly. Our vehicle was brought down to us on our return to port. This side of the operation was very good, but I felt the 'truckers' compound a little rough, and wasn't too sure on the 'vehicles and items left in them are at the owners risk' bit of the agreement!

Well worth using this service. We arrived quite a bit earlier than our due time, but were welcomed in by the friendly staff (who also offered to give us a wake-up nudge before ordering our taxi if we fell asleep!) It just took the hassle out of looking for on-street parking. Taxi service was great - literally door to door and our car was waiting for us just inside the gates when we got back - all lined up and ready to drive off.