Long Stay Parking reviews page 5

I arrived at the airport for the "mid stay parking" and there was no sign. I asked an airport staff and he said area 3, where I proceeded, parked my car and got the bus to the airport - great I thought. On returning, no driver in the bus waiting, so I walked over to the car park, got in the car, proceed to the barrier, put in my ticket only to be asked for 31 pounds. As I had already paid via my access card I pressed the help button and was asked to come back to the terminal. I then had to park the car and walk back over to the terminal, I was very annoyed as I was wanting to drive back in the day light (I have an hours journey). I went to the desk and the assistant took details and gave me another card to use. I then had to go walk back to the car park, as there was no bus available. It was now nearly 8.00pm. All this meant an extra half hour on to my journey, having left at 3.00pm from Barcelona. So I was not very impressed with the service. I was however pleased to receive your e-mail as I was going to write a letter to your company this weekend. I would appreciate your response to the above and hope you would take cognizance of the facts. Yours faithfully A Lawson

I have rated the transfers as bad as I was under the impression there was a coach to take us to the terminal, we were in the carpark approx 20 mins and never saw a coach. I booked two cars in and payed with the same credit card, the system of using the same credit card to lift the barrier only worked the once, not much good when you have paid for both vehicles with the same card. I never saw this highlighted anywhere during booking.

I found this one of the best airport parking areas as you could park and be in the airport in about 10minutes no booking in , no waiting for buses, just park and go.useing your switch card is great as well, no searching through pockets and luggage for lost tickets.

Car Park that I was booked into (CP4?) was closed - had been bought, I think. Very poor signposting, alternative carpark appeared to be full. Luckily I had time to get myself sorted, but had I been in a hurry, i could easily have missed my flight. VERY POOR SHOW.

We were booked into car park 4 on arrival we found the car park closed. There was a notice on the gate telling us to use car park 3 (which we had passed to get to car park 4) Got ticket displayed in window and got into bus. Bus driver was very helpful. On return couldnt get out of car park as the ticket came up that we owed a futher £21. Phone through for help waited for driver return explained the situation she asked for our travel docs which we couldnt find although we had had them earlier. She came and released us so no harm done however it may have been better if: 1 The car park closure was notified before we got to it. 2. There was some sort of interm ticket for people from car park 4 (we felt like criminals while waiting) Staff was really helpful and curtious to us.

Sent to car park no. 4; this was closed; had to travel back 2 miles. Redirected to car park 3; this would not accept my prepayment. Generally a lot of un-necessary inconvenience.

Very poorly organised, no staff on site, poor parking surface, no actual bays just a free for all. No clear direction to make sure you validate the ticket, pretty poor all round.

My friend was meeting me at airport and could not get in to 4. It stated full when booking was confirmed. Staff had to sort this out and put her in 3 along with others. We had plenty of time but it was a harassing start to an early morning!

Unfortunately when I arrived at the allocated car park, (on a very wet & windy morning) the car park I had been allocated was full. Despite inserting my card I was not admitted to the park. I was only able to get relocated to another car park with the help of another customer. I felt the process was not clear, there were no attendants and if I had not been helped by another customer I would have probably missed my flight.

The car park was poorly signposted and full of pot holes. There was a portacabin to wait in but no staff apart from the bus driver to assist you. However, the bus drivers were friendly and courteous.

Online booking much cheaper; coach transfer frequent & short; driver very helpful; on arrival, difficult to find a space as almost full, parking surface badly potholed.

Sign posting was inadequate; it took us ages to find the carpark. There was no one at the kiosk either when we arrived or when we returned from holiday. Instructions on validating the ticket were unclear. We found the bus driver unhelpful and the information desk hard to locate. We will not be returning.

Having paid on-line it was not made clear that you still needed to clear your payment INSIDE the airport at the information desk. I thought that I could simply show my printed-off receipt from on-line booking to an attendant at the booth in the carpark. Instead it was only after I had boarded the transfer bus on my return journey that I was told I had to return to the airport information desk to get clearance of my payment receipt. A little bit annoying after a tedious journey!

Some of the direction signs weren't that easy to follow. There were no staff at the actual carpark. The instructions on the parking voucher were different from what you actually had to do, ie on return you had to validate your ticket in the airport terminal building.

Had to wait a long time for the bus on our return - certainly more than 20 minutes.

No one advised me as a first time user where to get picked up for the return to carpark. Car park was very busy and unfortunatly alot of space wasted with people parking their own cars. (spaces left between cars)

Arrived at car park and there was no sign of anyone. There was a phone number on the fence which I called and was told the bus would be there in 5 minutes. (Which it was!) On return a bus was waiting and took us straight to the car park. Again no sign of anyone there, so don't know how secure it is if there is nobody about to keep an eye on things or answer any questions.

I picked this particular company because I wanted a car park close to airport. When I arrived I was advised that the car park was full and would have to go to the overflow carpark that was a good bit away. Once there we were told to park at the far end of the car park (field) and wait for the bus. Once the bus turned up we boarded and then sat for a further 15mins while he waited on people who were not even in the car park. I would not use BCP again...

We were to have the parking ticket validated by airport information staff. However they did not seem to be aware of how it worked. So we had a slight hitch there, but otherwise everything was fine. I would book again.

The overall car park was ok apart from the uneven surface which made it quite difficult to pull suitcases along, also we waited for over half an hour for a bus to transfer us back to the car park on our return journey which was at 11-30 at night with two young children.