Posts Tagged ‘gatwick parking’

It has always been our policy to display customer feedback on gosimply.com, whether good or bad. We don’t hide behind a facade of praise, nor do we intervene with negative reviews. The visitor gets to see what other customers think, as is, and undiluted.

We recently received some constructive feedback from RS09 Meet and Greet parking at Gatwick Airport about some negative reviews that were posted by gosimply.com customers regarding their service.

Just as customers can have their say on gosimply.com, so too can our suppliers – it’s only fair, and it’s the way we work.

Christopher Smith, Director of RS09 Meet and Greet Parking offered us the following address to Mrs Fox, who had given their service a mediocre rating due to a 30 minute wait and a mark on her car.

Mr Smith commented, “When a customer rings from the baggage hall they are told how long their vehicle will be, if for any reason it is going to take longer than expected due to traffic or an accident etc we will ring the customer and explain the situation and tell them to wait inside and that we will call them as soon as we are outside with there vehicle. If Mrs Fox had noticed damage on her vehicle that she deems to be our fault, why did she not get in contact with us? if she had we would have dealt with her complaint quickly and efficiently.”

Another customer, Miss Shah, gave the Gatwick Airport parking service a lower rating due to the fact that the service took 20 minutes to pick her up.

Mr Smith states, “it does state that it can take 20 minutes to return the vehicle. This however is very rarely the case and only happens when it is out of our control i.e traffic jams, accidents etc. 9 times out of 10 the car is outside within 5 to 10 minutes.”

As with any review system, gosimply.com recommend that as a visitor, you consider the overall picture, taking all reviews into balance. If you find that a product or service seems very biased, for example, scoring 100% from 100’s of customers, question the intention of the website, and cross check with reviews elsewhere.

We would like to thank Mr Smith for his comments.

Here at gosimply we are committed to providing the cheapest airport parking prices while maintaining a high standard of quality and security. We routinely compare our prices with those of our competitors to ensure that we are amongst the cheapest available.

I’ve just carried out a brief comparison of our prices for parking at the two busiest UK airports, Gatwick and Heathrow, with those of our main competitors and I’m pleased to report that we are matching the cheapest prices quoted from their websites.

For example, currently one week’s parking at Gatwick Airport (from 8/9/09 to 15/9/09) will cost you only £51.60 from gosimply. This is at the excellent Cophall Farm car park which has received glowing reviews from 98% of over 1500 customers who have kindly commented on the service. This price is on a par with the best price quoted elsewhere and most were significantly more.

Similarly, for the same period, we are currently offering parking at Heathrow Airport at only £46.95 for the week. This is at the Purple Parking off-airport car parking facility located just 15 minutes from the main airport terminals.

It is interesting to note that the prices quoted by BAA, who operate car parks at both Gatwick and Heathrow, are among the most expensive that I have found. This is why price-conscious, savvy travellers are choosing gosimply.com as their reliable travel-service provider.

Gatwick’s Inter-Terminal Transit System (monorail) will be closing in September due to necessary work being performed on the tracks.

A new track will reopen on the 28th of April 2010, with a second track to open in July 2010.  In the meantime, a replacement bus service will run from the North Terminal forecourt to the South Terminal forecourt for passengers who need to travel between the two terminals.

While these works are being carried out, travellers requiring Gatwick Airport parking will be able to save time by choosing a car park that provides transfers directly to their departure terminal.  This information is clearly shown on gosimply.com, so you can be sure to choose the most appropriate location to suit your plans.

A reward of £1000 has been offered for information leading to the conviction of arsonists responsible for a blaze which destroyed 19 travellers cars parked in a car park serving Gatwick Airport.

The fire occurred last Monday night at the Forgewood Industrial Estate near Gatwick Airport. The fire began in the early hours at around 02:30 and quickly spread amongst the tightly parked vehicles. Several cars exploded in the blaze which was attended by four appliances from West Sussex Fire and Rescue service who’d been called by a passer by.

The company responsible for parking the cars on behalf of travellers have issued a statement expressing their disgust with this mindless arson attack and offering their apologies to those whose cars may have been damaged. Gatwick Airport parking customers affected by this attack were assured that they would be provided with free car hire to get them home.