The following page presents some of the frequent general questions we get asked. For product specific answers use our menu to the right. If you don't see your question answered within these FAQ pages, please feel free to contact us.

Do gosimply.com own the products being sold?
No. We provide an impartial comparison service for the airport hotels and car parks that serve the UK's main airports. Customers can view, compare and choose the best airport hotel & parking solution based on price, availability, location and facilities. Additional services such as stand alone airport parking, Meet and Greet services, airport lounges and travel insurance can also be booked via our website.

Why is there a credit/debit card surcharge?
Unfortunately, some of our hotel and car parking providers charge a small card fee when you use your debit / credit card to make a booking. These charges are made by the service providers and are not a fee imposed by gosimply.com, our service is free and does not include any mark-ups or hidden fees. The full cost of the booking including any card fees charged by the service provider will be clearly displayed at the time of booking and payment.

Why am I getting the error message: "The Arrival date must be in the future."?
If you get this message when conducting a search and you're sure you've selected the correct dates, please check your PC's date and time and make sure it shows the current date. This can usually be done by double-clicking the time display in the lower right hand corner of your computer desktop. This is an error that commonly appears if the date on your computer is incorrect.

How can I get a VAT receipt for my booking?
To request a VAT receipt for your booking, you will need to contact the car park or hotel provider directly and provide your booking reference.

Why should I pre-book?
By pre-booking your airport parking, hotel accommodation, airport lounge and car hire in advance you can make significant savings compared to if you just turn up on the day, depending on the service being booked and availability, you could save anything up to 60%. Pre-booking your services early also guarantees your space on the day avoiding disappointment or the need to spend valuable time looking for alternative car parks or hotel accommodation.

Why book with gosimply.com?
When you book with us, you can rest assured that you're getting the service you want at a price that suits you. We officially compare the widest choice of car parks, airport hotels and airport lounges and feature the most comprehensive product information, directions and maps, customer reviews and ratings to help you decide. Our handy map views can help you to visually compare the location of each airport car park and airport hotel we offer, we also provide directions to your prefered choice from any address with our on-site route planner. Last but not least is our price promise. Simply speaking, if you can find the same product or service, booked for the same dates and times for less, we will match that price. To ensure you always get the best service and price, why go anywhere else when you can gosimply!