1. Can you tell us a little bit about your business?
The new Bristol International Airport terminal building opened in 2000 and has consistently expanded the route network and passenger volumes to become the leading airport for the South West and Wales serving nearly 6 million customers per year. The Long Stay car park, with 3,500 spaces has served our customers for decades. As our passenger volumes grew, we needed to provide additional parking facilities. In 2001 the Silver Zone car park was created, providing additional affordable, on-site, secure car parking just a short distance from the terminal building.
2. In one sentence, how would you describe your business?
Bristol International Airport is an exciting, energetic and continuously developing gateway to the world!
3. What makes you different from other parking companies?
Whilst we are an airport and our core business is to provide the facilities and routes so our customers can travel and bring in inbound tourists, we have a strong customer service ethic. Our business is about delivering first class service and processes to ensure our passengers' journey through our car parks, terminal and on to the aircraft is as simple and as enjoyable as possible. The Silver Zone car park demonstrates this ethic by having trained staff greet every customer and by using efficient processes to keep any waiting time to a minimum
4. Describe the customer facilities, security and services you offer
All car parks have been awarded the Park Mark award for safer parking. All car parks offer disabled facilities, are manned, well lit, fenced and operational 24/7. The Silver Zone car park offers a variety of food and drink vending facilities within the customer reception area. Toilet facilities are also provided as well as free bus transfers to the terminal. Silver Zone also offers vehicle imaging technology so that all cars entering the site are photographed from numerous angles for added security.
5. What does the gosimply award mean to you?
This award means a lot to our staff who work extremely hard to provide the best facility and service possible. Its also an excellent measure that our customers can use to have peace of mind and confidence when booking this car park.
Thank you to our customers and to Gosimply for the superb feedback! It is a reflection of the standards we have in place and we will be striving to win it again!
6. What's the most interesting or exotic car that's been parked?
With over 1 million cars passing through our car parks in a year and with parking products to suit all needs from the Meet and Greet service to the efficiencies of Silver Zone, we have seen a huge variety of cars from Ferraris, Bentley's and Lamborghinis to Skoda's, Smart cars and vans.
7. Have you had any celebrities use your services?
Many! Being one of the key arrivals points for artists playing at the Glastonbury Festival, many headline names passed through the airport this year.
Quick Facts
Spaces
Silver Zone contains 9,000 airport parking spaces
Hours of operation
24/7 365 days a year
Restrictions
Our car parks are open all year round
No. of staff
60 core staff - rising to well over 100 in peak summer months
Vehicle restrictions
We only accept Bookings for cars and light vans. Larger vehicles may be accommodated depending on the time of year and by contacting our customer service team in advance.
Disabled facilities
In Silver Zone: Accessible parking bays adjacent the reception building. Dropped curbs, short distances and a lowered reception desk for wheelchair users. All buses are wheelchair accessible.
Motorbike parking
Motorbikes can park for free in allocated areas of Bristol Airport but not within Silver Zone.
Interview conducted on 16/07/09