Holiday Inn reviews

1-20 of 20 holiday inn luton airport reviews


84%
80% rooms
80% cleanliness
100% value
80% service
80% parking
I was expecting to be transported from the hotel to the airport and not have to worry about car parking, but I guess the savings have to be made somewhere! Breakfast is VERY expensive if it's not included in your package. All things considered It's still cheaper than driving direct to the Airparks and organising that yourself.
Mr Munday
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100%
100% rooms
100% cleanliness
100% value
100% service
100% transfers
100% parking
100% car park
Excellent service from hotel and Airparks, who both followed up my lost phone, and was found in my car later. Will have confidence to use services again. Already booked another Holiday Inn weekend!
Mrs Carberry
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97%
100% rooms
100% cleanliness
100% value
100% service
80% dining
100% transfers
100% parking
The hotel staff were very friendly & helpful. The Parking staff were extremely helpful when our car wouldn't start on return from our holiday. We would definitely use the service again if flying from Luton.
Miss Fraser
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86%
100% rooms
80% cleanliness
100% value
100% service
60% transfers
60% parking
100% car park
Great hotel, which was convenient for an overnight stay before a small, fairly painless journey to Airparks and so airport. The reception staff were friendly, attentive and helpful both when we arrived and checking out at 3.30am!
Mr Newton
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94%
100% rooms
100% cleanliness
100% value
80% service
100% transfers
100% parking
80% car park
If you are looking for value and convenience, in our experience, you can't go wrong!
Mr Wilcock
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90%
100% rooms
100% cleanliness
100% value
100% service
80% dining
100% transfers
80% parking
60% car park
This was a really good price for overnight stay and 15 days parking. I would definitely use again. Parking surfaces not too good and poor lighting where cars kept, but good transfers. We dined in hotel restaurant and this was quite expensive for average food. Overall, for the money paid, excellent value. Lovely hotel.
Mrs Dyche
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77%
100% rooms
100% cleanliness
100% value
100% service
20% transfers
40% parking
80% car park
We were allocated a bedroom near to a private party (disco and all!). Children were allowed to run amok in the corridor outside the bedrooms on this floor. I had to contact reception three times before the situation was resolved. We were offered an alternative room in another part of the building but had already unpacked and in bed. In the knowledge that we were leaving at 5am why were we not allocated a room in a quiet area when we checked in? We experienced a 30 minute delay at Airparks due to their enthusiasm to over-fill the bus. The standing capacity of the bus was published as 17, we counted 24 standing. Due to this delay we only just managed to catch our flight.
Mr Clements
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80%
80% rooms
100% cleanliness
100% value
100% service
80% dining
80% transfers
20% parking
80% car park
The service at the car park was good until we returned and reported that our car had been 'keyed'. The supervisor went with us to see the damage, looked at it and said that it looked old to him. Having been in the car business for forty years I said no one could tell how old it was by just looking at it, at this point he took some photographs and we returned to his office. After a while he called us over to look at his computer screen and showed us a photograph of the scratch, which he claimed was there when I left the car. I said it definitely was not there when I had left the car in their care. He then asked if I was going to further it? and I replied yes. He then gave me a card with their customer services dept. phone no. on and suggested I contact them. I phoned them the next day and they said they would write to me whithin five days. Seven days later nothing. I would suggest that you recommend to your future customers that they video their car panels when they leave their car. I must add that the hotel ops. manager Duncan was extremely helpful when I asked if they had any CCTV footage of my car but unfortunately, they did not.
Mr Davis
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83%
80% rooms
100% cleanliness
80% value
80% service
40% dining
100% transfers
100% parking
The room was quite small, but very clean. The Airparks car park is only 5 minutes down the road, but all the signs to it have been removed so it took us a bit longer to find it. Overall, the hotel was good value for money.
Miss Dimdore
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95%
100% rooms
100% cleanliness
100% value
100% service
80% dining
100% transfers
100% parking
80% car park
An excellent service, no down sides, drop off and pick up were both quick and staff were most helpful and polite, would use again.
Mr Wallis
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overall rating

86%
91% rooms
85% service
92% value
94% cleanliness
75% dining
87% transfers
81% parking
81% parking facilities
positive: 95%
neutral: 5%
negative: 0%

Holiday Inn is 1 of 12 Luton Airport Hotels and has been rated 86% by 20 previous customers.