Luton Airport Hotel Reviews

"I was not happy as on arriving at the Chiltern at 10pm I was informed there was a problem with the room and told we had been booked into another hotel, when we finally arrived at the other hotel we were told that the lift was broken and our room was on the top floor (attic) the room was cold, the shower pressure was rubbish and in the end we left at 3am as we were not able to sleep. It would have been nice if the Chiltern could have rang us so we could decide whether to cancel and drive to the airport from home or chose our own alternative accommodation"

"We booked the "Park and Fly" deal and it did exactly what it said on the tin. Good value, nice hotel and room with reasonable food and an extremely pleasant and cheerful barmaid/waitress. Two very slight complaints - The beds needed firmer matresses; they were so soft, it was how I imagine wallowing in a waterbed would feel. Could the hotel ask the taxi service to be a bit more helpful in terms of assistance with loading and unloading of luggage? Other than those very minor complaints - all good!!"

"the arrival and parking was excellent and being able to park where we chose and take our keys with us gave us great peace of mind. The hotel itself was very efficient and clean. Unfortunately the fire alarm went off in the middle of the night due to someone smoking in their room however this was dealt with in a matter of minutes and was beyond the hotels control. the transfers to the airport were the best we have had as a taxi is so much more easier and quicker. a very enjoyable experience."

"the parking was the most stressful part of the week.. Fully automated of which nothing worked..when parking the instructions were to scan your paperwork,a label would be dropped to attach to your key,BUT you had to reach onto of the machine for a label which was out of my reach.. On return, scanned the ticket but couldn't get my key as the machine was jammed..took 20 mins for staff to come..my car was not parked where they said it was..and in the end they found it just before l was about to phone the police and report it stolen!!! Then getting out the barrier was stuck which took another 20 mins to get someone to open it..all told...1 1/2 hours to just get out of the car park. Definitely would not recommend this again"

"parked our car at airparks which was really very organised and caught transfer coach to the hotel about ten minutes drive away. check in was quick and easy room quite small for family of four but very clean and beds comfortable, continental breakfast was included and transfer to the airport was only two mins drive,it is in walking distance but not sure about pathways. all in all a great hotel very close to airport with parking for a very reasonable price."

"The bed was VERY hard and uncomfortable, and subsequently a good nights' sleep WAS NOT had; the toilet/shower cubicle was grubby; the shower drainage was poor; the location of the kettle was not ideal (no socket nearby); insufficient tea/coffee etc; VERY poor reception on the Television; the bedding was ill fitting; the pillows were unfit for purpose. The experience left alot to be desired and I will not use the chain again."

"We found it noisey through the night with the M1 and the comings and goings of the customers.Not the Hotels fault just inconsiderate people. Airparks once again was perfect. Spot on Guys, 3rd time we have used you and we will be back."

"Staff very helpful. Only bar snacks available because it was Sunday night - maybe this should be pointed out on booking. Hotel generally looking a bit tired."

"Whole package was perfect and a great price. We were heartily welcomed at the hotel even though we eventually checked in during the middle of the night. The fact that breakfast was included was a good bonus."

"lovely hotel, i think when whe arrived friday evening we were maybe unlucky with the fact that a very big function was taking place so parking was almost impossible , however i cannot believe that would always be the case so would not stop me from going again, alarm call and transfer service at 4.30 in the morning was an excellent and stress free service"