Holiday Inn Express reviews

1-20 of 113 holiday inn express luton airport reviews


88%
customer-rating
100% rooms
100% cleanliness
80% value
100% service
80% dining
80% parking
80% car park
Could not fault hotel and would recommend when flying from Luton airport. Would stay there again.
Mr Evans
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78%
customer-rating
100% rooms
80% cleanliness
80% value
80% service
80% dining
80% transfers
60% parking
60% car park
The airparks car park was hard to find but other than that the deal served its purpose well.
Mrs Henshaw
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76%
customer-rating
80% rooms
80% cleanliness
100% value
80% service
60% parking
60% car park
Picked up a quad room at Luton Air Park with continental breakfast and off site parking for 50. Great deal to keep the costs down for our ski holiday. Hotel was what youd expect but perfectly functional, clean and in good maintenance.Staff were fine. Couldnt get food after 10 but ordered takeaway from Dominoes to the bar, reception had loads of takeout menus. Parking was about 15 mins away with a bus back. No issues here for a one night stay.
Mike Bradley
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86%
customer-rating
80% rooms
100% cleanliness
100% value
80% service
80% transfers
80% parking
80% car park
Did exactly what I wanted. Very good value, and an easy walk to the terminal building. I will use the service again.
Mr Wiseman
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78%
customer-rating
60% rooms
80% cleanliness
80% value
80% service
80% transfers
80% parking
80% car park
One bed was a bed settee converted which was lumpy, the other main bed was ok but a bit firm
Mr Bates
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100%
customer-rating
100% rooms
100% cleanliness
100% value
100% service
I cannot fault this hotel, and if I had the misfortune to have to use Luton Airport again I would certainly book this hotel
Mr Booker
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88%
customer-rating
100% rooms
100% cleanliness
100% value
100% service
60% dining
80% transfers
80% parking
80% car park
parked our car at airparks which was really very organised and caught transfer coach to the hotel about ten minutes drive away. check in was quick and easy room quite small for family of four but very clean and beds comfortable, continental breakfast was included and transfer to the airport was only two mins drive,it is in walking distance but not sure about pathways. all in all a great hotel very close to airport with parking for a very reasonable price.
Mrs North
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74%
customer-rating
100% rooms
100% cleanliness
100% value
100% service
20% transfers
20% parking
80% car park
Transfer to the hotel was very poor. Driver failed to stop at the hotel, agreed to drop us on the return journey, failed to stop, eventually doubled back and decided it was our fault!!! On return from holiday, I would estimate at least 100 hundred people were at the bus stop, no idea when we would be picked up, fortunately not raining. Eventually a bus appeared, clearly not enough, second bus followed, still not enough for all the passengers. Meanwhile people were pushing and shoving each other as it was not possible to form an orderly queue, no sign of a memeber of airparks to give info etc, very very poor, will not use Airparks again.
Mr Evans
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60%
customer-rating
80% rooms
60% cleanliness
60% value
60% service
40% dining
60% transfers
60% parking
60% car park
car park was further away than expected and harder to find although bus transfer worked ok and picked up outside hotel in morning. Hotel comfortable but food expensive and no other otion once car left in long stay car park
Miss Morris
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92%
customer-rating
100% rooms
100% cleanliness
100% value
100% service
80% dining
80% parking
80% car park
Traffic came to a halt on our way back from the Airpark carpark. We phoned to say we would miss the 9.30pm deadline for food but needed to eat. The kitchen staff took our order and it was ready when we arrived. Very impressive and gratefully received service. Breakfast acceptable except for fruit juice (nasty!). You've dropped the scrambled eggs option. Hence 4 rather than 5 for dining experience.
Mrs Hawthorne
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overall rating

81%
customer-rating
86% rooms
82% service
84% value
88% cleanliness
65% dining
68% transfers
76% parking
74% parking facilities
positive: 85%
neutral: 14%
negative: 0%

Holiday Inn Express is 1 of 12 Luton Airport Hotels and has been rated 81% by 113 previous customers.