Relyon Cruise and Ferry Parking reviews page 11

Inevitably cruises mean a heavy concentration of demand with passengers disembarking en masse. With this in mind, we were expecting to have some delay but did not expect to have to wait for so long. And when we got on the coach, there was still a long queue. With only 4 vehicles operating, and a round trip of approaching 30 minutes I would guess, more capacity is needed. On the positive side, the drivers were very helpful and cheerful. And of course, any irritation needs to be balanced against the fact that we saved £30 compared with parking on the docks

I can highly recomend you as your service was excellent also the location was cenral to the cruise terninal.

The parking was easy to find with the instructions provided. They were expecting our arrival, so we got there and three minutes later we were in the courtesy shuttle that took us to the cruise. We we returned, we were worried about how to get to the parking, but as soon as we got off the cruise, a person from relyon was waiting for us to take us back to the parking. Once there, they were waiting for us with the car´s key in their hands. Two minutes and we were on our way home. The car was in the same shape as we left it. Absolutely recommendable!!!

Everything about the parking was excellant: the directions to the parking were precise, the staff were happy and very helpful, a coach was ready and waiting for transport to and from the ferry and my car was ready by the site office for collection, with a member of staff handing out car keys as we disembarked from the coach. It took just seconds to load the car and start on my journey home. The parking surface may have been a little rough, but at least there were no puddles of water to step into which invariably happens with a tarmac surface.

Please with service offered and good value. every component was satisfactory or better. cheerful reception and ease of use. transfer fine. will use again

No problem dropping off car. Took us to the ship immediately without delay. On the way back they were waiting and took us straight back to to car, no fuss. Would recommend.

A very efficient company who were courteous and picked us up within ten minutes of our phone call to inform them of our return

This is the seconond time that i have used the parking facilities at dover and it was just the same as last year i highly recommend them

Very reasonable prices, great and speedy journey to the ferry and pick up on demand - especially valued at the end of a long day - brilliant.

My family and I took some time finding the car park so we were extremely tired, but we were welcomed into the car park with a warm smile :) The shuttle bus that took us to the port was quick and the driver was extremely friendly and helpful regarding our return! We were to call them before we landed at the port, so that we could be picked up, which was extremely helpful. Our car was just the way we left it and the same man with the warm smile welcomed us back, would definitely recommend their service! Five stars!

Need to improve customer toilet facilities. Arrival space is congested and unclear. How about some signage from city centre?

The staff were friendly and efficient and toilet facilities were basic but clean.

We were very impressed with the service. The directions to the car park were easy to follow and the car was handed over and we were in the bus and off to the dock within 5 minutes. On our return the bus was waiting on the dock and we were again away very quickly. thank you for an excellent service.

Overall an excellent experience. Punctual and relaible with friendly helpful staff. No problems with parking except the directions could have been clearer with distances indicated to junctions, traffic lights and turns. I would reccemmend this company as excellent value and service.

The parking was fantastic, the site manager was excellent to be with and they were great with the car and I would definitely use you again soon!

Plenty of parking spaces, someone on site all time, prompt courtesy bus service, courteous staff.

We finally found a good deal on parking at the Dover port and pre-paid for our stay. When we left, there were no signs or people telling us what to do if we pre-paid; there were only signs saying that YOU MUST PAY BEFORE LEAVING THE CAR PARK. When we attempted to leave, I put the ticket into the machine and it said YOU MUST PAY. After checking with the parking attendent, he said that the cameras are supposed to recognise my registration plate, but somehow it didn't. We got out and didn't have to pay anymore, but clearer instructions would have been appreciated.

We were welcomed as soon as we arrived, even though we arrived 45min earlier than we said we would. In about five minutes we had been logged in and were on a bus to take us to the ferry, This, we felt, waqs excellent service.

The instructions to find the parking lot were not as clear as could have been. The last 300yds could have been indicated with a sign.

the ferry is spacious with nice facilities; restaurant, bar & cafe with comfortable chairs ; the transfer is smooth & punctual