Holiday Inn M4 reviews

1-20 of 313 holiday inn m4 heathrow reviews


84%
customer-rating
80% rooms
80% cleanliness
80% value
100% service
We had stayed in the Sheraton Heathrow just the week before and found that the attention to detail a lot better in the Sheraton. I missed not having hand/body lotion in the bathroom. When you travel, it is such a bore taking cosmetics with you because of security that you expect hotels such as the Holiday Inn to take that into consideration and provide basics like hand/body lotion, envelopes, scrubbing brush, clothes brush, and FACE CLOTHS! We stayed in a smoking room, but in comparison with other smoking rooms, the ventilation was terrible, and even after 8 hours of not smoking in the room, the room was still hazy! Surely its not too much to ask to install a good extractor?
Miss Pereira
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78%
customer-rating
80% rooms
80% cleanliness
80% value
80% service
60% dining
80% transfers
80% parking
80% car park
Good stay but was not happy with the food. However the manager was efficient and did not carge me for the main course which was inedible due to the very hot spicing. Overall it was good value because of the parking facility.
Mr Mills
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90%
customer-rating
80% rooms
100% cleanliness
80% value
100% service
80% dining
80% transfers
100% parking
100% car park
Hotel with very good facilities especially the parking for customers going abroad from Heathrow. Wide range of different dining options was also very good.
Mr Beckett
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60%
customer-rating
40% rooms
40% cleanliness
100% value
40% service
60% dining
80% car park
Rate from GoSinply was great, but the first room was terrible, the arm on the sofa was ripped and grubby, the bed throw had dirt on it, the tv table had nails sticking out of it and there was a hair in the sink. I called reception to complain they said they would move me straight away and would call me back, 25 minutes latter I had to call them back to see what was happening, they then sent a lady up with the key to another room which was in a lot better condition, the bed was comfy and the rest of my stay was pleasant, food in bar was good but drinks very over-priced, have stayed there several times before and always been great on previous visits.
Mr Ward
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68%
customer-rating
80% rooms
60% cleanliness
80% value
60% service
60% dining
60% transfers
80% parking
60% car park
The cost of the room and 14 day's parking made the decision easy for me.
Mrs Woodward
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96%
customer-rating
100% rooms
100% cleanliness
100% value
100% service
100% dining
60% transfers
100% parking
100% car park
This is a modern clean hotel,and although was full up with people there seemed enough staff in the hotel to cope! They even put on an extra buffet in the Irish bar which was a marvellously tasty affair. I would certainly use this hotel again and recommend it to everyone I know.
Mrs Pulman
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96%
customer-rating
100% rooms
100% cleanliness
100% value
100% service
60% dining
100% transfers
100% parking
100% car park
Parked my car with ease at the hotel and left it there for three days. Very convenient location - you can't get any closer! Transfer was reliable and picking up the car on my return was quick and simple.
Dr Swallow
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76%
customer-rating
80% rooms
80% cleanliness
60% value
80% service
80% parking
80% car park
I have 2 main concerns, firstly although My home internet is with BT and I also belong to BT Fon allowing the use of my internet account elsewhere, I was still informed that I had to pay 10 for 24 hour access in the hotel lobby only( not in room ). As I wanted to check in to my flight upon arrival at the hotel I purchased the 10 access card. I have now been made aware that this should not have happened and I should have been able to use my home account for free, as in other Holiday Inn locations. Secondly, Something needs to be done about the Heathrow Hopper Information at Heathrow, having 2 Holiday Inns, both called 'Heathrow' then one with an extension of M4, but both in a road called Sipsom (Way or Road) is most confusing, especially when it is bitter cold outside the terminal (I saw no information in the terminal) and after a long flight. We got on the wrong bus and had to return to the Terminal and transfer buses and repay. With regard to hotel parking, we are both disabled with blue badges, yet were sent, unaccompanied at 11pm on a bitterly cold night in December, to a large rear car park and had to find our own car. I am a Holiday Inn Priority Club Member and have been for years, and this was my worst experience so far. The booking process was ok with this company, but quite dissapointed that this was a 'surprise' 4 star property that I could have booked at the same price myself.
Miss Christmas
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72%
customer-rating
60% rooms
80% cleanliness
80% value
80% service
60% dining
60% transfers
80% parking
80% car park
Over the years we have used the hotel three times. The free parking provides an attractive incentive. Rooms are more than adequate. We found the staff at reception very pleasant and helpful. The bistro-style bar was good if rather expensive. Overall, the Hotel olffers good value for money and we would use it again.
Mr Peacock
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74%
customer-rating
80% rooms
80% cleanliness
80% value
60% service
60% transfers
80% parking
80% car park
The room that we were allocated had a dreadful smell of smoke although we were told that it was a non-smoking room, so we had to persuade some one at reception to change the room. Rooms should be definitely labelled non-smoking.Apart from that bad beginning we were pleased with the room and the service, especially with the arangements for leaving our car in the car park for the duration of the holiday.
Mrs Slade
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