Renaissance Hotel reviews

Room - Value for money but Breakfast very overpriced

Very easy to find the hotel and loved the fact that I didn't have to leave my car keys while I was away. Very clean and comfortable, took a while to find the room as the corridors were some of the longest that I've ever seen, but nevertheless I would certainly consider using this hotel in the future.

Hotel and rooms were good, comfortable and clean. The restaurant however was poor, first we were told we would have to wait 5 minutes for a table and then we were forgotton about and ended up waiting 30 minutes. Ordered a bottle of wine which took ages to come, we had already eaten our starter and were about to get our main before it arrived (only then after I reminded the waitress!) Food was average not worth the £25 for the buffet option. Would recommend the hotel but eat elsewhere.

I booked the hotel for a one night stay, having flown in from Madrid and transferring to Jersey the following morning. I was travelling with a male friend and we had booked at least 5 months in advance for a non smoking twin room. When we arrived, we were given a non smoking double, with no option to change, which was very inappropriate. If you could not accommodate the request, you should have refused the booking and the rooms should be given on a first booked basis. In addition to this, we waited 40 minutes for the Terminal 1 bus transfer and nearly missed our flight to Jersey as the bus driver couldn't get everyone on it after such a long wait. Then he went to Terminal 3 first. Overall, a stressful experience after such a great holiday. I will not be using the hotel again. Jenny Summers

Enjoyed the stay and the parking made for a good trip, better value than paying for parking alone at heathrow, the food and drinks were very expensive

Hopper bus to the airport was running approx 8 minutes ahead of schedule, okay for us as we were waiting early, but maybe not so good for anyone just on time.

very helpful and courteous staff, we had excellent accommodation - did not take meals in hotel this time. The consierge was most helpful in sending a runner to find walking stick I had left in the room - this was returned to me just in time to get the hopper bus to T5. The car parking arrangement works very well - easy to use and to retrieve vehicle on return.

Great Service check in/out nice chatty, smiling staff. Nice clean comfortable room. Staff very helpful. Car safe Will use this hotel again.

Please see my e-mail of 13 June 2008 and your reply of 16 June, which explains our unhappiness at the booking cancellation we experienced. As a result of this we incurred significant additional cost (£77.70)both for the room and for parking on the assumption that we will be refunded our charge to you of £91.80). Further the early airport transfer did not arrive at all and we had to wait until the next one 1/4 hour later and, on return, we had to wait for almost 1/2 hour on the Saturday evening due to the infrequent service at around 9.00pm

We had used the hotel in February 08 before the alterations to lobby & restaurant so found the temporary dining area a little spartan but still good food & service. We would use it again.

Hotel was clean and conveniently located. Great for an overnight stay when an early morning flight is involved. Well priced package for hotel room and parking. They were even filming a new film staring Matt Damon called 'The Green Room' whilst we were there!

As we didn't request any disability facilities it was rather weird to have a bathroon with no bath just a shower that run on to the floor. Consequently the whole bathroom floor was wet. However will recommend it to any disabiled people we know as good idea.

Everything was great about this hotel we arrived and parked the car and checked in at reception ....it is a fair walk from the car park but you could drop your cases off and then park the car. We asked the reception lady if she would book us a taxi for 5.00 am and she told us that the Hoppa Bus would be alot cheaper and would get us to the airport in plenty of time. It did and it was £4.00 each. The room was very comfortable with a nice bathroom and we slept well. We didn't eat here as we had eaten prior to check in and planned to have breakfast at the airport. we will definitely use again if we need to!

This is the second time we have used the Renaissance Hotel mainly to be at the airport in good time and because the cost of parking there for 2 weeks is very competetive. We will use it again as long as the price remains as good as it is.

very pleasant stay. staff very helpful,and polite. food excellent service excellent.I would use this hotel again. very high standards. Car park stay was very good and cheap. would recomend to anyone who wanted to leave there car there.

It was necessaary to bring the booking form to convince the reception that parking was included as the pay machine showed that £165 was due for parking fee which caused a delay in leaving as I had to queue up at the reception for twenty minutes to establish that parking was included in the cost of the hotel

The Hotel was very helpful, especially as I am disabled. Great price of £82 for a double room on the first floor next to the lift for easy access for me, and includued in that price was 2 weeks free parking on site within the Hotel compound right outside the back exit. Fantastic value and service. I would certainly recommend this hotel and facilities to friends.

This was the first time we have stayed at the airport the night before we flew out. It was a cost effective way of parking and offered a stress free start to our holiday. We would definately consider staying at an airport hotel that has parking included for future holidays, although the bar was really expensive!

Was really impressed with Hotel itself and service, but found the room to be quite cold even with the heating turned up to maximum - did not seem to make any difference. Also water was not hot enough to have a shower at 4.15a.m. which was disappointing.

It was a great way to start a holiday. The transfers to the airport were swift and the drivers very helpful. The bedrooms were large enough, clean and the new bedding wonderful. Will do it again.