Purple Parking Long Stay reviews page 35

The bus transfer took ages to come to the bus stop and then ages to get back to the car park. It's a little frustrating when all you want to do is get home. The car park was also full to over capacity with cars parked in non-allotted areas etc.

Overall very good, certainly no complaints. Well run and everything on time. Only slight issue is its location, a little too far away. Good value for money non the less.

using purple parking made my journey more pleasant, i found everything from booking, using the facilities and coming back satisfactory.

From booking on-line we had first class service. We only waited a few minutes before the very friendly driver loaded our case's onto the bus a took us to the terminal. On arrival back in UK after an 7 hour overnight flight, a quick call to the office who directed us to the pick up point. The driver arrived within ten minutes and drove us back to the back of our vehicle. We could not have asked for anything better. Thank you. Regards Anthony Stevens

If you are looking for a good value parking service, this is it, you are given clear instructions from the staff and the mini buses are waiting for you to take you to and from the airport, however you know when you have arrived in the UK because the drivers are very British....they don't smile or offer a friendly greeting!!! Customer service of the drivers could be better.

I was particularly impressed with the help I received when I returned to my car to find the battery flat. The staff were very helpful and had me on my way in next to no time.

There were already 6 adults and 2 children waiting at the bus stop when we arrived back at Heathrow. We waited at leat 30 mins, not sure how long those ahead of us waited. People continued to join the queue and when the bus did arrive some people were not able to get on and there was some conflict over who had been there longest. After a long and tiring journey, travellers just want to get back to their cars and on their way home without any hassle and delay. I just wonder whether the system for sending out the buses once customers have made their phone call after landing is robust enough?

Instructions to the parking were very clear and after taking our luggage from our car it was quickly loaded on to the trailer and the transfer time to the airport was as advised. On our return we followed the instructions for calling the bus and had a wait of about 10 minutes. On arrival at the car park our car was ready and waiting. We would have no hesitation in using Purple Parking again.

We found the Purple Parking service was generally good and fair value for money. The staff were very polite and helpful. The only problem we had was an excessive delay in being picked up on our return to Heathrow. We had a wait to wait half an hour for the pick up which in my opinion is too long.

My car keys were taken as soon as I got out of the car and I also had help with my luggage as Im on crutches. I was put straight on the bus, no waiting and the driver assisted me with my luggage & trolley at the airport. When I landed I called Purple Parking who were at the airport in less than 5 minutes! They took me straight to my car, no waiting, no problems after such a long flight. Value for money & excellent customer service throughout. I will definitely use them again

I was referred by my brother who had used your facility a few weeks prior, I was very impressed with the efficiency, hassel free-professional service. I only had one problem that was with the lady who met us she was a little abrupt, I do appreciate that she is asked the same questions a thousand times a day by clients arriving but a little more tact and more tollerance would go a long way to making the experience exceptional. Thank you. I will use the service again.

A little difficult site to find for the first time other than this the service was good and you are taken back directly to your car.

Had no problems at all. The directions supplied allowed me to find the parking lot easily. On the outward journey there was short wait of about 10 minutes whilst fellow travellers boarded the transfer bus and their luggage was loaded. Similar experience on the return leg, car was ready and waiting as soon as I was dropped off. Would have no hesitation in using the service again.

Did have to wait for pick up. called when first off plaine, driver arrived took other trvellers and didnt wait for us getting bags, we had to wait 45 mins.

We were very impressed with the efficiency and friendliness of the employees. My husband was greeted by name at the reception. A member of staff approached us when we parked to find out which terminal we were flying from and informed us which bus to catch. Our cases were taken off us and put in a trailer. We didn't have to wait long for the bus to leave for the airport. We were dropped off very near to the departure area. On arriving back at Heathrow we rang to request a bus and there was already one waiting outside the terminal. We landed at 5.45am and were in our car ready to leave at 6.45am. The driver dropped us next to our car. We would definitely recommend Purple Parking to other travellers. After a very tiring flight from Australia it was great to have a straightforward transfer back to our car.

The only concern I had was the half an hour wait at Heathrow for the mini bus to arrive to take us to the car park: this was too long. Otherwise all arrangements went smoothly and efficiently.

The whole process was very smooth, easy to find, easy to drop off, easy getting to and on the shuttle, and extremely easy having the car brought to me upon my return. I highly recommend this service. Purple Parking is Easy!

This parking provided an excellent start to a holiday with efficiency and speed. I really appreciated the cameras on the gate and the friendly reception with name already to hand. The wait at Heathrow on our return, when tired, was an irritation. Once the bus was there the service was excellent.

A little further from the airport than I expected, but I really couldn't complain. From arriving I was on route to Heathrow within a couple of minutes. Had to wait about 10-15 minutes once I'd landed to be picked up but this was more than okay. The driver even dropped me off right next to my car. Definitely would choose again.

We could not find the car park from the directions i had (AA route finder) so in somewhat of a panic with my husband getting cross!!!! I phoned at Purple Parking. They directed me so far and then said they would phone in a couple of minutes which the did right on cue. The Manager himself then directed me right to the park.We even had coffees waiting for us on arrival. Excellent service. would reccomend anytime.