Mercure Hotel reviews

The welcome was great even late and early leaving but the room was a quad family room, with a 80's style going on, the light switches were another storey, with them being beside every bed. It was a handy room.

We thought the efficiency of the transfer service was good, especially on return. A bus was at the bus stop when we arrived, was quick and easy and the car was easy to find on return. We would use the service again if looking for a stopover at Gatwick

booked hotel/parking for a very reasonable amount and services inc such as parking whilst on holiday made the nights stay basically free as parking at the airport would have been the same amount - good customer service and very well organised - would use again

the room was not as good as last time i stayed here and there was only one option for food which was ok but not as good as last time

Very good value for money. Parking on site makes life much easier. Room was very comfortable and clean. Transfer service to the airport and back again could not have been easier. Did not have to book so could transfer to airport when ready. The return journey was just as good. We arrived back at Gatwick around 02:00am. Only had to wait about 10 mins for the bus. Excellent service. Fully reccommended.

Everything was absolutely fine - all the staff were very helpful and the service was good. The restaurant ofered a varied menu, including veggie options. It was easy to find the hotel and the location was ideal for quickly getting to/from Gatwick airport. The price for room only plus 15 days parking was very reasonable compared with the parking only rates at the airport car parks and the overnight stay gave us a more leisurely start to our holiday. We thought the continental breakfast was a bit pricy especially as we did not want to have everything that was included in the set price. Although the hotel decor was perhaps a litle tired and in need of a refurb., the hotel was still good value for the money and I would be happy to use it again when travelling from Gatwick.

Only a few minutes from Gatwick North Terminal, which was easily accessible via the Hotel courtesy buses. The rooms are very comfortable. If i were to have any negative comments, it would be that the windows did not open therefore the rooms were extremely hot

We had an enjoyable experience staying at this hotel prior to our holiday abroad. Food was very good as was the atmosphere in general in the hotel. The rooms were well decorated and very clean. Had everything you need for a short stay. It's positioned very well to Gartwick airport and easy to find coming off the M23. Would use again.

Parking service/ transfer was very efficient although felt the car park was very dark in the evening, had to park in very dark area near trees with hardly any light. As a solo female business traveller it didn't feel very safe.

I booked two rooms, 1 double and 1 triple over the internet. I had read the reviews and most were very favourable. I was pleasantly surprised with the hotel, it was literally a stones throw from the airport, and very easy to locate. There was plenty of car parking and the staff were extremely helpful and friendly, especially the Car parking attendants. The rooms were quite large with plenty of space to move around and were clean and welcoming, although the carpet in the main reception and the hallways leading up to the rooms could do with a bit of a clean. I would have no hesitation in recommending people to this hotel and I would definately use again.