Category : Interviews

Gatwick Parking Company Speaks Out to Customers

Thursday, January 21st, 2010 by Tim

It has always been our policy to display customer feedback on, whether good or bad. We don’t hide behind a facade of praise, nor do we intervene with negative reviews. The visitor gets to see what other customers think, as is, and undiluted.

speech-right-to-replyWe recently received some constructive feedback from RS09 Meet and Greet parking at Gatwick Airport about some negative reviews that were posted by customers regarding their service.

Just as customers can have their say on, so too can our suppliers – it’s only fair, and it’s the way we work.

Christopher Smith, Director of RS09 Meet and Greet Parking offered us the following address to Mrs Fox, who had given their service a mediocre rating due to a 30 minute wait and a mark on her car.

Mr Smith commented, “When a customer rings from the baggage hall they are told how long their vehicle will be, if for any reason it is going to take longer than expected due to traffic or an accident etc we will ring the customer and explain the situation and tell them to wait inside and that we will call them as soon as we are outside with there vehicle. If Mrs Fox had noticed damage on her vehicle that she deems to be our fault, why did she not get in contact with us? if she had we would have dealt with her complaint quickly and efficiently.”

Another customer, Miss Shah, gave the Gatwick Airport parking service a lower rating due to the fact that the service took 20 minutes to pick her up.

Mr Smith states, “it does state that it can take 20 minutes to return the vehicle. This however is very rarely the case and only happens when it is out of our control i.e traffic jams, accidents etc. 9 times out of 10 the car is outside within 5 to 10 minutes.”

As with any review system, recommend that as a visitor, you consider the overall picture, taking all reviews into balance. If you find that a product or service seems very biased, for example, scoring 100% from 100’s of customers, question the intention of the website, and cross check with reviews elsewhere.

We would like to thank Mr Smith for his comments.

New! Interview with Birmingham APH Car park

Thursday, August 13th, 2009 by Casey

APH Parking at Birmingham Airport gives the inside scoop!In our continuing quest to provide you, dear customer, with that special something extra, we are happy to say we now have some “insider info” from APH Birmingham in the form of an interview we recently conducted with them.   Have a look and see what they say makes them different from other car parks, find out the most unusual vehicle they’ve hosted and several other details of interest that you could only get straight from the horse’s mouth.

What’s that?  You want to see some photos of the car park?  Your wish is our command!  We’ve also got some great pics of APH Birmingham‘s car park site, so you can see for yourself that it’s a worthy recipient of our Award for Customer Satisfaction.

Remember to keep a lookout for more interviews and photos in the coming months, as more and more car parks take the opportunity to let you know a little bit more about their services, and why you should choose them for your airport parking needs.

It’s just another reason why smart people gosimply.

Car park interviews on!

Monday, July 20th, 2009 by Casey

You probably already know that provides you with the clearest, easiest way to choose and prebook your airport parking, but we’re now going to help you even further by publishing interviews with the car parks we offer, along with photos.Bristol Silver Zone Parking

You see, we can give you all the facts you need about each car park, and even let you know which ones have won our Award for Customer Satisfaction, but sometimes it’s nice to hear what the car parks have to say for themselves.  It can also inspire confidence to see actual photos of where your vehicle will be stored.

We’re very happy to announce that the multiple award-winning Bristol Silver Zone car park is starting us off, and you can see what they have to say by clicking the ‘Interview’ tab on our Silver Zone Parking Bristol page.  Be sure to watch this space as we will be adding more interviews and photos in the coming months.

Car park interviews – just another way we’re helping smart people gosimply.