Making a Claim

How to make a claim on your travel insurance policy

Making a claim can sometimes appear complicated and even daunting, which is why we have set out the following information to help you validate your claim and help us deal with your claim quickly and fairly (however, these guidelines are not a substitute for the policy terms, conditions, limitations and exclusions which you should read carefully):

Claims

All general claims are handled by Claims Settlement Agencies Limited.

Tel: +44 (0) 870 894 0004 or +44 (0) 208 256 6060
        Opening hours are 9.00am - 5.00pm, Monday to Friday
Fax: +44 (0) 870 890 3879 or +44 (0) 208 256 6062
Email: claims1@pticlaims.com
Post: Claims Settlement Agencies Ltd., P.O. Box 189, Benfleet, SS7 9BP

24 Hour Emergency Assistance

All emergency claims should be directed to Global Response.
Tel: +44 (0) 870 899 3356 or +44 (0) 208 256 6029
Fax: +44 (0) 870 899 3359
Post: Global Response, Enterprise House, 127 Bute Street, Cardiff, CF10 5LE

Claims for Scheduled Airline Failure

To claim under the Schedule Airline Failure section of your policy, please contact IPP Claims Office:

Tel: +44 (0) 208 776 3752
Fax: +44 (0) 208 776 3751
Email: info@ipplondon.co.uk
Post: IPP Claims Office, IPP House, 22-26 Station Road, West Wickham, Kent BR4 0PR

Ensuring your claim runs smoothly

At the time you buy this travel insurance, if you are aware of any circumstances that may result in a claim, you must tell the Columbus Direct Travel Insurance booking staff.

• Ensure you take all travel insurance documentation with you when you travel.
• Obtain written confirmation of any travel delay or cancellation from the airline, ferry, railway or coach operator.
• Take all possible precautions for safeguarding your belongings.
• If your belongings are lost or damaged, report it to the required authority within 24 hours (e.g. police, airline, hotel etc) and obtain an official report.
• Retain all receipts, accounts and documentary evidence as you will need them to make your claim. Items with a value of £50 or more, must be supported with the original receipt.
• In the event of death, medical expenses, accidental injury or illness likely to require hospitalisation, repatriation or any alteration to travel plans, call the Emergency Helpline immediately.
• Do not discuss, agree or pay any potential claim against you for personal liability.
• Written notice of any claim should be submitted to the Claims Handler as soon as possible.
• In order to notify a claim, call or write to the Claims Handler and you will be sent a claim form.