Premium Lounge reviews

21-40 of 79 premium lounge reviews


94%
customer-rating
100% comfort
100% cleanliness
80% food/drinks
80% facilities
100% service
100% value
easy to find , away from the hussle and bussle of the crowds, not a huge area but plenty of comfy seats and drinks .
Mr Clark
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100%
customer-rating
100% comfort
100% cleanliness
100% food/drinks
100% facilities
100% service
100% value
We were booked on a very early morning flight with limited catering facilities, so it was great to be able to get a nice breakfast in peaceful surroundings with newspapers to read prior to our flight. Well worth the money. The staff were helpful and friendly, and the are was very clean and tidy.
Mr Ainsworth
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70%
customer-rating
80% comfort
100% cleanliness
60% food/drinks
40% facilities
80% service
60% value
Poor selection of snacks and newspapers. No sparkling wine but plenty of soft drinks and spirits available. Toilets outside of lounge. Staff personable and friendly. Reasonable value for money in that it was a quiet, air-conditioned haven in a very busy airport with few facilities generally for the number of passengers travelling. Would certainly use it again
Mr Challinger
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80%
customer-rating
80% comfort
80% cleanliness
80% food/drinks
80% facilities
80% service
80% value
Definitely the best place to wait for your flight home. Peaceful lounge, drinks and snacks regularly topped up.
Mrs Coull
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86%
customer-rating
80% comfort
80% cleanliness
100% food/drinks
80% facilities
100% service
80% value
It was a shame we didn't have an outside window - the position of the lounge in the airport terminal made it feel dull and a little claustrophobic. Hover the food, drink and very friendly staff made up for this. We will definitely book a lounge pass again.
Mr Swift
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100%
customer-rating
100% comfort
100% cleanliness
100% food/drinks
100% facilities
100% service
100% value
Tue food, drink and service were outstanding. The lounge is very comfortable unlike Paphos normal lounge where the seats are metal. Our flight was delayed but were able to stay in the lounge until boarding time.
Mr Lambourn
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96%
customer-rating
80% comfort
100% cleanliness
100% food/drinks
100% facilities
100% service
100% value
relaxing and quiet, Excellent for waiting away from business of main lounges. staff helpful and polite.
Mr Laidler
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64%
customer-rating
60% comfort
40% cleanliness
60% food/drinks
60% facilities
80% service
80% value
Hot food was inedible. Sandwiches were fresh but not really very appealing. Drinks were ok both hot and cold. The best thing is the peace and quiet away from the masses and Internet access was very good. Seating is reasonably comfy but TV had four different screens but no sound or text. Why?
Mrs Varma
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96%
customer-rating
100% comfort
100% cleanliness
100% food/drinks
100% facilities
100% service
80% value
slightly more expensive than similar lounges. Better range of food than most.
Mr Stewart
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55%
customer-rating
60% comfort
60% cleanliness
40% food/drinks
60% facilities
60% service
60% value
The lounge was small and busy. Staff worked hard but could not keep food and drink sufficiently supplied. I think it was just a busy day as numerous charter flights were leaving at the same time.
Mr Nevett
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100%
customer-rating
100% comfort
100% cleanliness
100% food/drinks
100% facilities
100% service
100% value
I have raised a compaint as my pass did not allow entry to the premium lounge. This is now under investigation and therefore I cannot comment further
Mr Irene
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65%
customer-rating
80% comfort
80% cleanliness
80% food/drinks
80% facilities
40% service
40% value
The girl on reception was very pleasant and helpful but kept disappearing for 10 minutes at a time, leaving the front desk unattended? The lounge may have been quiet my visit but both myself and another gentleman had to wait for her to return. Overall not very professional.
Mr Walker
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100%
customer-rating
100% comfort
100% cleanliness
100% food/drinks
100% facilities
100% service
100% value
excellent service from staff, from arrival to departure. Food and beverages of good quality and quantity. Can definitely recommend as quiet retreat from general hustle and bustle.
Mr Laidler
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90%
customer-rating
100% comfort
80% cleanliness
80% food/drinks
100% facilities
100% service
80% value
A pleasant experience with hot food, the seating was really comfortable. Would definitely use again.
Mr Kay
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64%
customer-rating
60% comfort
60% cleanliness
60% food/drinks
60% facilities
60% service
80% value
A little tired and small but a welcome escape route from the masses with a large enough selection of snacks and drinks to keep most traveler,s happy. Air conditioned hot and cold snacks and a few magazines to browse and screens to check flight details although the receptionist came in to announce all departures. Ok for the money.
Mr Bishop
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86%
customer-rating
80% comfort
100% cleanliness
100% food/drinks
80% facilities
100% service
60% value
Positive experience with a fair range of food & drink available. Slightly more expensive than other lounges but worth the visit.
Mr Williams
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76%
customer-rating
60% comfort
80% cleanliness
80% food/drinks
80% facilities
80% service
80% value
We booked the lounge from 9pm until 12am. We arrived to find a dirty lounge, - sticky tables and food on the carpet, stale food, yesterdays newspapers and that was first impressions. No fresh milk for tea however a good coffee machine. A well stocked cold drinks fridge and some wine if you wanted it. We were using the lounge with 4 other families, all staying until 12am. Food and drink was cleared at 11.15pm and the hoover came out! The receptionist was kind enough to ask us to move whilst she hoovered around our feet. The carpets were filthy and the tables were not cleared or wiped in 2 hours. The two girls on the reception desk kept running to the computer on the front desk to check something and it seemed their role in the lounge was in the way of what every they had to do on the computer. We choose the lounge because of the travelling once we landed in the UK and tried to get comfortable. It was not worth paying for at all, think we'll stick with the hard chairs in the main airport next time!
Mrs Coney
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100%
customer-rating
100% comfort
100% cleanliness
100% food/drinks
100% facilities
100% service
100% value
The lounge at Paphos is worth every penny. We enjoyed a buffet lunch and final Cypriot beer before boarding our plane. It was comfortable and spacious and excellent value for money with a surprisingly wide range of hot and cold food and drinks available. I would definitely book again when we return to Paphos.
Ms Regan
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100%
customer-rating
100% comfort
100% cleanliness
100% food/drinks
100% facilities
100% service
100% value
Hello. Unfortunately, I had a very disappointing experience at Paphos airport. I was travelling on my own with my 1 year old daughter and am 14 weeks pregnant with my next child, which was why I had booked the premium lounge. However, the check in experience was awful. It took us 1 hour 15 minutes of queueing to check in (including 2 members of staff who just decided to close their booth while we were in their queue). Therefore by the time we got through security we were late to board and had to go straight through. So unfortunately I wasted £22 and was unable to use the lounge as planned.
Mrs Cairncross
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90%
customer-rating
80% comfort
80% cleanliness
100% food/drinks
80% facilities
100% service
100% value
Food was great and plenty of it. Not a big lounge but it wasn't too busy. Food and drink plentiful more selection than Gatwick. Odd that you have to leave lounge to use toilets next door but no big deal. Staff friendly could wipe tables down more often but that's the only criticism. Would definitely book again.
Mr West
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overall rating

81%
customer-rating
79% comfort
85% cleanliness
81% food/drinks
78% facilities
84% service
78% value

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