Premium Lounge reviews

1-20 of 79 premium lounge reviews


64%
customer-rating
60% comfort
80% cleanliness
60% food/drinks
60% facilities
60% service
60% value
In the summer holiday periods, and Cyprus in particular, delayed departures can be traumatic. This executive lounge removed the trauma.
Mr Rigg
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96%
customer-rating
80% comfort
100% cleanliness
100% food/drinks
100% facilities
100% service
100% value
Friendly greeting on arrival, with care taken to ensure we knew what the lounge could offer, even though we'd used it before. Tables were cleared of "debris" swiftly and efficiently. Food and drink was of good quality and plenty of it. All in all, a very pleasant end to our stay in Cyprus.
Mr Laidler
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76%
customer-rating
80% comfort
100% cleanliness
40% food/drinks
80% facilities
100% service
60% value
The lounge is clean and comfortable with plenty of varied seating. The service from the hostess is excellent and she was quick to clear up used plates and glasses. However, the food was dire. Soggy sandwiches and almost inedible pastries and 'light bites'. Very disappointing. A good selection of drinks though, both soft and alcoholic.
Miss Varma
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64%
customer-rating
60% comfort
60% cleanliness
60% food/drinks
60% facilities
80% service
60% value
One downside is that you have to go outside the lounge area to go to the toilets.
Mr Potter
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86%
customer-rating
40% comfort
100% cleanliness
100% food/drinks
100% facilities
100% service
80% value
Stayed in dozens of lounges without a problem so was a little disappointed when everyone in the lounge was sweating and feeling uncomfortable because of the heat in there, asked the staff but was told sorry nothing can be done !!!! Most of us went out into the departure area to cool down.
Mr Blackwell
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60%
customer-rating
60% comfort
80% cleanliness
60% food/drinks
60% facilities
20% service
80% value
I found the check in to the lounge to be quick and simple, there was a small selection of alcoholic drinks in the fridges and a good selection of soft drinks. Food was a very limited selection and had obviously been there for a long time, the sandwiches had started to go stale. After been in the lounge just over an hour the woman working there started to periodically come check i was still there, after an hour and a half she actually said to me "oh you're still here then". The seats were plentiful however not very comfy, felt like they'd come from Ikea!
Mr Freeman
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100%
customer-rating
100% comfort
100% cleanliness
100% food/drinks
100% facilities
100% service
100% value
This was our second time of using the lounge at Gatwick. Such a good selection of food and drinks and far more comfortable than the metal seats in the main area. Free WiFi always a bonus.
Mr Lambourn
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100%
customer-rating
100% comfort
100% cleanliness
100% food/drinks
100% facilities
100% service
100% value
Very busy airport on Wednesday afternoons so it was wonderful to enter a quiet peaceful area and know you had a seat which wasn't metal! Snacks (hot and cold) of good quality and replenished frequently, hot and cold drinks and alcohol plentiful choice. Would definately use again
Mrs Maw
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64%
customer-rating
60% comfort
80% cleanliness
60% food/drinks
40% facilities
60% service
80% value
The standard features of an airport premier lounge were there - fair array of food and drink, although a bit on the unimaginative side. But so many people are now taking advantage of these lounges that they're in danger of becoming just as cramped and frustrating as the lounges outside we're all trying to escape from! Also the wi-fi kept cutting out and would it kill them to have toilets as part of the lounge package?
Mr Hill
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40%
customer-rating
60% comfort
60% cleanliness
20% food/drinks
40% facilities
40% service
20% value
I have used a lot of lounges all over the world and I am afraid this one rates lower tha almost all of the rest including the alternative lounge at Birmingham
Mr Knight
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overall rating

81%
customer-rating
79% comfort
85% cleanliness
81% food/drinks
78% facilities
84% service
78% value

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