Escape Lounge AM reviews

1-20 of 21 escape lounge am reviews


74%
customer-rating
80% comfort
80% cleanliness
80% food/drinks
80% facilities
60% service
60% value
Overall the lounge is very good but some of the staff could be friendlier. I also don't agree with the policy of only being allowed to order one item from the kitchen when you've paid 20 to use the lounge. It seems there are too many restrictions and extra items to pay for with this particular lounge. The Bollin Lounge offers better value for money.
Mrs Pearson
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60%
customer-rating
60% comfort
60% cleanliness
60% food/drinks
60% facilities
40% service
80% value
We stayed overnight at an airport hotel but, with a 7am check in, knew we wouldn't do credit to an expensive hotel breakfast. The Escape lounge gave us more comfortable seats that the main airport as well as a good range of food and drink. Even alcohol which was a bit much for us taht early (but not for others in the lounge!) There were plenty of seats and overall, we were impressed. Not perfect though as, although there were two people checking entry to the lounge, there was only one running the bar and food area. She did a superb job, but I felt she was certainly overworked compared to the others
Mr Pairman
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80%
customer-rating
80% comfort
80% cleanliness
80% food/drinks
100% facilities
60% service
80% value
Lounge was fairly good comfort wise, food good. Most of the staff were pleasant.
Mrs Cameron
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76%
customer-rating
60% comfort
100% cleanliness
60% food/drinks
60% facilities
100% service
80% value
have used the lounge some years ago and found that it is not as good as it used to be. The food is limited to one item and the choice does not appear as varied as it used to be. Customer service was however, very good.
Miss Spicer
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100%
customer-rating
100% comfort
100% cleanliness
100% food/drinks
100% facilities
100% service
100% value
First class service from moment of entry until the moment we left. Soft comfortable sitting, food and drinks plentiful . Helps ease into holiday without hussel an bustle of the airport life.
Mrs Bills
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70%
customer-rating
100% comfort
100% cleanliness
60% food/drinks
100% facilities
20% service
40% value
i thought satff could smile more as looked like they didnt want to be there and everyting was a real effort. I askeed for a can of coke and was told that they were "over there" when infact there was some right behind him,
Mr Ramoutar
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90%
customer-rating
80% comfort
100% cleanliness
80% food/drinks
100% facilities
100% service
80% value
as I am breastfeeding my daughter I wanted somewhere to relax before our 8 hour flight, where I could feed her in comfort & discreetly. The staff were lovely & helpful, drinks & snacks plentiful, I'd definately book again
Mrs Tibble
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86%
customer-rating
100% comfort
80% cleanliness
100% food/drinks
60% facilities
100% service
80% value
the escape lounge is very good-it doesnt feel like your in an airport.
Mrs Whiston
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96%
customer-rating
100% comfort
100% cleanliness
100% food/drinks
100% facilities
100% service
80% value
The children were nowhere to be seen as they played(Wii and games ect) whilst we were there.I would recommend to families without a doubt and i will be using the lounge again.Fantastic
Mr Howarth
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46%
customer-rating
60% comfort
80% cleanliness
40% food/drinks
40% facilities
20% service
40% value
The staff on the desk, although welcoming, didn't seem to know which guests to expect. It all seemed rather vague. Bottled water wasn't available. This was a disappointment. When placing a drinks order from the bar I asked for a diet coke which was clearly in the fridge behind the young lady and she said 'I could get one from the fridge over the way'. Other guests commented on this rather abrupt response. The seating area was abit cramped as the lounge was quite busy. I couldn't find the cheese and crackers normally in the lounges although there was a range of hot food for those who wanted it. The quality of the food was average. Although we'd booked separately, we had actually introduced eight others to the lounge, being on a group holiday. The staff 'seemed' to be bored and got through the chore of the day without cheery smiles or comments. We always book the VIP lounges werever we go so have quite alot of experiences to compare with. There is only one other lounge in our experinece so far that we won't be using again, apart from this one. We normally encourage our group parties to book the lounges which could be anything up to 14-16 people. Four of the eight this time in the group commented that they wouldn't book the lounge again which is a shame as it doesn't take much to make it special. After all, why book if it's not special when you can sit outside for free! It won't stop us from booking other lounges in the future but this experience has deterred some.
Mrs Hirst
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overall rating

81%
customer-rating
85% comfort
89% cleanliness
76% food/drinks
80% facilities
79% service
77% value
Escape Lounge AM is 1 of 5 Manchester Airport Lounges and has been rated 81% by 21 previous customers.

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