Purple Parking Long Stay reviews page 52

As usual, I was greeted by name at the gate and all the documentation was ready for me. There was no waiting around for my transfer to the airport - the minibus was there waiting. On my return I contacted Purple Parking and was advised that a minibus was already at the terminal and the operator then rang the driver asking him to wait for me. I always find the service offered by Purple Parking to be excellent and hassle-free and this occasion was no exception.

If I leave the car at home I have to find off-road parking and then pay to get to the airport. If I use your service it doesn't cost much more than my travel expenses would be and it's as good as a door to door service to the airport (and Heathrow is always such a hassle to get to unless you get a lift from someone) and the car gets looked after. Everyone is always friendly and the system is well-organised on arrival back which is great when you are tired after a long flight. Great service.

I welcome this chance to give feedback. I arrived at Heathrow with three hours to go to my flight but it was early morning and still dark and there was terrential rain. Even thought I had printed off a map of the airport I was unable to find Purple Parking. Admittedly the visability was very bad but after fifty frustrating minutes I went to first car park I could find. Consequently my five day trip cost me over £160 in parking charges. Ahhhhh !

Very impressed with service over-all, had a 10 mins wait on the return (in the rain) but apart from that, I cannot fault...Car was ready and waiting once we got back to the carpark! I shall use this service again.

I was nervous at first as we ha not used such a service before but was happily surprised at your wonderfully run service. We never had to wait at anytime and when we arrived tired from our overseas trip you were there waiting with a smile. Well done!!! Will certainly recommend your service to all my friends and family.

No problem with drop off and pick up. Worth remembering that due to the location allow extra time for potential traffic problems when getting there and for the drop-ff at the terminals. Also, if you can phone as soon as you land then no problems with the pick-up. In summary, a good service.

There are cheaper options available than Purple Parking, but there are more expensive ones too. I chose them because they had the best reviews of the mid priced services. I wasn't disappointed, they did everything I expected of them and probably a bit more; when I arrived to park the car and wound down my window the lady at the security gate already knew my name and had my documents in hand. They must have had a camera reading my number plate as I drove up - simple but effective, because I didn't have to wait for someone to scramble around searching for paperwork, I just took the paperwork and drove through without any fuss. The transfers to and from the airport were hassle free, I had a 20 min wait on my return but that was probably my fault - I forgot to call them when I was in the baggage hall.

In general we were quite happy with the service which does offer value for money. However, the location of the site is not great if you are travelling over the rush hour period as there are series of very busy roads which have to be negotiated between the site and the terminals. Arrangements for dropping off were efficient and painless. Picking up was a different matter and we were not impressed by the length of time (35 minutes)we had to stand in the wind and rain outside terminal 4. Stand 7, the pick up point, is the last in a line of stands and is located in a draughty and cold spot, too far from the terminal building where one might seek temporary shelter while waiting for the bus. The driver offered no apology when fellow travellers voiced their frustration at the delay.

Good price for parking and very easy to find. Check in was speedy but had to wait over 15 mins until transfer.Took one person to terminal 1 before taking remainder to (10 people?) to terminal 2 and traffic slow on journey ( due to congestion) so really needed to allow at least an hour for parking and transfer. On return mini -bus was there when we arrived at stop. Heavy congestion on road so journey to car park took long time. Car park was very dark and was covered in very large puddles (it was raining)making it impossible to walk down some 'aisles' without goung in them. It was our first time using this car park and we did not know the exit system. Once we got off the bus the driver gave us a plastic bag but did not give any instructions or warn us to look for the exit card as we opened the plastic bag containing our car keys. Our exit card could not be located. The first member of staff we asked for advice (man) was very helpful. The woman on the exit gate was very defensive and slightly aggressive when she pointed out that the exit ticket had definitely been put in the bag and we had lost it and should it be found in the car would we return it?

easy to find ,helpful staff on arrival no delay upon return, phone was answered right away & mini-bus arrived quickly. It is well set up & the driver collects your car keys on return to car park & shows you where the car is located. I would definitely use them again & have done in the past.

Reception and ransfer to the airport was very efficient. Rather a lot of people returned to Heathrow at the end of their holidays at pretty much the same time and it took at least three minibuses to clear the queue. We got on the second one which is why I am not sure. The congestion round Heathrow delayed the arrival of more minibuses. It really is necessary to phone as soon as you have cleared the plane to ensure that buses are there. We will use this company again.

The price really appealed. The directions were right on the money and we were greeted by name. Transfer to the airport was swift and pleasant. We had a slight waiton the way back but that was because we were held up in the terminal by baggage reclaim!! Back swiftly to our waiting car. Will definitely use again.

Booked through the internet, arrived at check-in gate issued with our parking tickets, parked up transfered our cases to minibus, then straight to terminal building. Very fast and efficient service and value for money. I will certainly use purple parking again.

Our flight left T2 at 11am which meant we had to arrive at Heathrow right in the middle of rush hour. We got to Purple parking at 8.30am to be greeted by a friendly staff member who new my name before I got to the gate. This was refreshing. We then parked our car is the well sign posted designated spot and within 2 minutes were on the bus. 20 mins later (due to rush hour) we reached T2, all in good time. On our return I called as soon as I got into the treminal. I was advised that the bus would be there within 10 or so minutes, which it was. On arrival at Purple Parking, the driver handed me a small packet with our keys and instructions on how to get out of the car park. It was very effecient, simple and easy and will definitely use PP again.

The directions to the carpark are spot on. Great service from the moment we arrived. A valet type service parks your car while you're being driven to the airport. On our return, the transfer minibus was there within minutes and our car had been driven near to the drop off point. Highly reccommended and will definately use again!!

After a little trouble finding the carpark I transferred onto a shuttle bus immediately and was at the airport 15 minutes later, on my return I called for the shuttle bus and waited about 10 minutes for a bus, transferred to my car and was home in Brighton an hour sooner than I would have been had I taken the coach.

We found the price of the parking was very reasonable for a five week stay We had a flight at 5am so the only other alternative was a coach and overnight hotel which would have been more expensive . The carpark staff were very helpfull and polite . We got lost finding the carpark all went wrong after passing Tesco,s the turning is not far passed that, if you go on for miles you know you have gone wrong. We thought the wording of the map instructions were a bit misleading.

The price offered to me by Purple Parking was better than the price for a taxi in both directions. This was for a period of 6 weeks. It was much nicer to be able to drive ourselves home in our own car after sitting in aircraft, at close proximity with lots of people, for 11 hours.

If you want to stay near Heathrow the night before flight then Purple Parking is only 1 mile from cheap West or Eastbound Travelodge. Very organised on arrival - no need to park up - just hand in keys then straight on transfer bus. Only problem was return transfer because it is pot luck whether you can get on next transfer or have to wait for another due to number of customers waiting. We waited 30 mins in the cold because 1st one was full (though another family waited 30 seconds so thought service was the best!). I would suggest Purple Parking could have larger vehicles or double up on vans during busy periods (which they should be able to forecast from customer flight times). I counted 4 vans from 'Q Park', who share the same pick up point, whilst waiting for the next Purple van.

Awaiting pick up from the airport, the driver was a little abrupt & rude. The 2nd driver who picked us up was the complete opposite. Very polite hepfull & nothing was too much, other than that we were very pleased with the overal service. Many Thanks. Mr & Mrs WM & AM Errington