Purple Parking Long Stay reviews page 21

Very convenient not to have to deal with driving into and out of airport proper. Proximity to M4 much appreciated when dealing with jetlag.

Easy to find, service was regular to the airport. Same on the return journey.

Very impressive from drop off at Heathrow Purple Parking all the way through to final return and pick up

The waiting area was really good, but the experience was let down on the way out (very early morning 3am) by having to wait inside the van for half an hour before we even set off. On the way back though the van was very punctual and the driver very friendly and efficient.

I would happily recommend purple parking at Heathrow. It was very straight forward and well organised. Transfer into the airport was very swift however, returning to the carpark did take some time as there was quite a queue at the bus stop. We only had to wait about 25 minutes though so it wasn't too bad. Just frustrating as we were cold and just wanted to get home. I will definately use them again when flying from Heathrow

Easy to find, easy to book, as efficient as any other I have used to date. Transfers fine, driver helpful.

The previous 3 times we used Purple Parking we had to wait over 20 mins for a pick-up and on one occasion over 50 mins.However as note this time it was very good both ways.

Arrival and parking was a breeze. Staff are quick and helpful and very effieicent. However, after returning after a long flight - tired and feeling horrible (I hate night flights) - the smooth operation hiccuped a bit. I called - as instructed - as soon as I landed. Got my baggage, got through customs and passport control in the usual slowness and then waited at the the appointed pick up slot for 25 minutes for the bus to arrive. One has to wonder does it really take over an hour to get from the car park to the pick up point - which I have to add is so far from terminal 1, I thought I was walking back to my car. First time I used this firm, I went for the option of having the car dropped off at arrivals. This option wasn't available this time. For that reason alone, I will be looking elsewhere in the future. The service and facilities are good but when you land at 4:00 am, you really doesn't want the hassle and that lost hour getting your car back.

Always a bit nerve wracking to turn up somewhere unfamiliar in the middle of the night hoping that the Internet has done its stuff. Purple Parking is a bit off the beaten track but there were enough reinforcing signs to reassure you that you were heading in the right direction. Very smooth transfer to the Terminal and efficient pick up when I got back.

Excellent service when I arrived, quick and efficient. After trip, I called as soon as I landed as I was asked to do, and told to proceed to bus stop 5 where a bus would be awaiting me. Myself as well as approximately 5 other passengers were waiting for 45 minutes! I called many times and was constantly told the 'bus is around the corner'. Some of the passengers were elderly and in the cold weather they struggled immensely.

Easy to find good direction into drop off area friendly helpful staff and most of all very quick and speedy transfer and drop off and minibus arrived within 7 -8 mins after phone call on return journey. Would highly recommend

The website instructions are clear, the online registration is straightforward. Spotless services, helpful staff. The system works perfectly. Never had any bad surprises.

All well until pick-up. Left standing over 30 min despite letting them know before I left the terminal. This also reported by other couple waiting before I arrived, could have been longer for them by the way they berated the driver.

About 15 mins away from the airport and transfers were easy, prompt and stress free. Security appeared to be very good with numberplate recognition on entry and exit. Will definitely use again as the price was about a third cheaper than the long stay car parks that are slightly closer. Recommended.

I won't be booking with Purple Parking again. Buses are not frequent as advertised on their website, expect anything 25 mins+. Bus stop is outside so if it's cold the wait is particularly unpleasant, if you wait inside you could miss your bus (as the bus stop is not near the main exit, so you won't necessarily see the bus turn up). Bus driver was discourteous and rude demanding to collect my receipt otherwise I wasn't 'allowed' on the bus, but not explaining to me that the 'receipt' he wanted on this occasion was in the fact the 'phone number' given to you to call when you arrive back and are ready to collect your car. I've tried Purple Parking a few times but I won't be booking again. The facilities are safe and secure (which is the main reason I've booked with them in the past) but unfortunately the information on their website is misleading, the frequency of buses is a big issue and with the customer service now also having deteriorated it's time to go elsewhere.

Good directions, rapid check-in and very efficient system for collecting car on return

it was good value for money but the transfer time was not as accurate as stated. It should say transfer time 30 mins not 15 to 20 mins.

We use Purple Parking every time we go to Heathrow Airport and this time we found that they had improved the way we collected our car keys from them upon our return. This shortened our wait to return home and within minutes we were on our way. An excellent service.

easy to find helpful staff the amount of security was reassuring would definitely use again

I had to change the booking on the day and the staff easily changed the details.