Ambassador Transit Lounge reviews

1-20 of 53 ambassador transit lounge reviews


34%
customer-rating
20% comfort
60% cleanliness
40% food/drinks
20% facilities
40% service
20% value
Will not do this again. We used the lounge for 20 mins then left as there was no baby change facilities and no seats for the family of 5.
Mr Kyle
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76%
customer-rating
80% comfort
80% cleanliness
60% food/drinks
80% facilities
80% service
80% value
Had a 6 hour slot between flights so decided to book into lounge. Had opportunity to take shower and refreshments. Plenty to drink (no alcohol unless paid for separately) and crockery and cutlery were in short supply. Selection of two hot dishes for evening meal.
Mr Bunn
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96%
customer-rating
100% comfort
100% cleanliness
80% food/drinks
100% facilities
100% service
100% value
Travelling can be tiresome and by having a lounge to shower and to relax refreshes you for the next part of your trip
Mr Mulhall
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24%
customer-rating
20% comfort
20% cleanliness
20% food/drinks
40% facilities
20% service
20% value
Overcrowded, poor food,messy,stressed staff, no alcohol, no outside view. In fact the terminal general facilities were better. They seem to be missing the point as to why people chose a Lounge. They also had no single sex toilet facilities and gave more space to showers than to sitting in the lounge. Not relaxing at all. We left after 5 minutes. Other customers felt the same as us. Wish I had looked at trip advisor beforehand, all it's reviews are very negative.
Mrs Bednarczyk
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36%
customer-rating
40% comfort
60% cleanliness
60% food/drinks
20% facilities
20% service
20% value
Turned up after traveling for 20 hours to find no hot water available due to maintenance issues. Staff very matter of fact and unhelpful. Took a cold shower anyhow but very disappointed. A hot shower was the main thing I was paying for as far as I was concerned and It didn't deliver. No excuse is acceptable!
Mr Williamson
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84%
customer-rating
80% comfort
100% cleanliness
60% food/drinks
80% facilities
100% service
80% value
This was our second time to the lounge. This is great for a shower between long haul flights and a beverage. Food is very basic & not much on a westernized menu. Plenty of dumplings & spring rolls if you like that. Cold beverages are good though. I would recommend having your travel wash & shampoos with you as only one soap available in shower for everything. This is very basic & seating is a comfortable as some of the seats in free lounges around bars. Free wifi is a good bonus though. No monitors so ensure you check your flights.
Miss McDougall
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94%
customer-rating
80% comfort
100% cleanliness
100% food/drinks
80% facilities
100% service
100% value
Everything was excellent. However, when we used the shower we would have appreciated either 2 towels or one larger towel than the one with which we were provided.
Mr Pett
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94%
customer-rating
80% comfort
100% cleanliness
80% food/drinks
100% facilities
100% service
100% value
The lounges and staff and general cleanliness are top notch! However there are no footrests for the chairs and this means that it is not really possible to have a "catnap", which after a 10-12 hour flight (coming from Auckland one way and Frankfurt the other)was something we looked for but could not have.
Mr Wyeth
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94%
customer-rating
80% comfort
100% cleanliness
100% food/drinks
100% facilities
80% service
100% value
provided all facilities and comfort when a rest is needed between flights
Mr Parmenter
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100%
customer-rating
100% comfort
100% cleanliness
100% food/drinks
100% facilities
100% service
100% value
I was very impressed with the lounge. The staff were constantly cleaning,tidying and replenishing supplies.The showers were clean and the facility was comfortable and met all my needs.
Mrs Condell
report review
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overall rating

70%
customer-rating
68% comfort
80% cleanliness
61% food/drinks
75% facilities
70% service
69% value
Ambassador Transit Lounge is 1 of 16 Singapore Changi Airport Lounges and has been rated 70% by 53 previous customers.

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