Purple Parking reviews page 12

For a car park the service etc were more than adequate. The staff friendly (not always the case in car parks I have to say) and helpful. I can't help feeling however that they are trying to make money out of people by offering somewhat overpriced 'extras' for example, we were arriving back around 1130pm and were offered the 'opportunity' to have OUR car delivered to us at the airport arrivals, for the princely sum of £25, having already paid them £65 to park it with them . Had it been a more reasonable sum, say $15 I might have considered it. Judging by how full the shuttle bus was on our return trip I think many people felt the same way.

I'm glad my car was not newer otherwise I might have been much more upset.Not sure how much care parking staff take, or what happens to vehicle in owners absence.Need a well lit area and energy to carefully inspect car on collection.

We arrived, we booked in, we got onto a bus which dropped us outside the terminal. On return the bus was there we got on, we got off we booked out picked up our vehicle and left. Very easy. Will use again Thankyou very much

having used this park before and found all as expected, we will be using them again.

I have used a few car parking services and this is one of the best in my opinion and I felt very reassured that my car (which I am very precious about!) was in good hands, in a safe location and well looked after during my trip. The airport drop off when I returned was very quick and easy with very little waiting around and the driver was very professional. All of the staff I came into contact with were really great and eager to help make it all go as smoothly as possible. Thanks to you all, I will certainly use the service again.

20mins betwen coaches is quite a long time to wait if you just miss one. Coach drivers were helpful but staff at reception could have been more pleasant. Had trouble finding car on our return.

Was difficult to find - signs on the approach roads would have been handy - however, the only signs appeared 200m from the parking. Once arrived, a very friendly greeting, but nothing was clear - where to go, who to see. When you work it out, its you whohave to go back and leave your keys with the vehicle. I am a smoker, and no provision has been made for smokers. On the return, no instructions were given, and key retrieval became a free for all. I have used other parking providers at other airports and found them more customer focused - I'll probably use Airparks again, because they're cheaper than most, but didn't have a WOW that's great moment :-(

Having booked fairly late we were very pleased with the service. The timings from Park to terminal were very good. Obviously would have loved it to be cheaper but good value in comparison to other companies. Thank you

No problems really with it the only thing is you can"t hear the bus anoucements very well because of the engine noise and rattles !

The overall service from Airparks was very good but we have one critism, we were using Gatwick North Terminal which is apparently undergoing considerable modernisation of the access and departure road system. The Airparks coach dropped us off some 100 YARDS from the terminal entrance to which we had to drag ourselves and our cases and same on the return, (just when you're tired and fed up and just want to get home) you have this route march to look forward to . None of this is the fault of Airparks but my critism is that at no time did Airparks give any prior warnings of this hike , which could have caused any elderly or infirm passengers considerable distress. I really do think they should have given prior warning of the problems at North Terminal. Fred Streeter

We have used many car parks over the years and found Airparks Gatwick to be perfectly in line with other facilities offered. We had no problem in finding them, despite arriving in the dark, and the service to the terminals was trouble-free.

Easy to find from the directions on the web site, Great Customer service and really made our Car Parking at Gatwick stress free. Made our holiday experience even better. Thank You

from Anna Dargavel. We used my car as Ms Johnson's vehicle was making odd noises. we arrived back from our holiday on Sat. 4 Sept. at about 06.30 It was still not completely light then and I did not notice the scrape and dent on the side of my car until I got home. I called head office on Monday and was told there was no redress as the "small print' stated any damage must be reported before leaving the compound of Airparks. I had no small print (as we had changed cars) Airparks did not offer to check any cctv or indeed put their hand up as responsible for the damage.

the staff very friendly, coaches clean, and good times not much waiting about. Will use this service again and recomend as well TO FRIENDS AND FAMILY

Every aspect of the experience was great apart from when I was asked 'would you like your car cleaned?' to which I replied no, I didn't expect for my car to be made more dirty! It looked like you construced a building right next to it. Thanks.

Carpark easy to find and the service was quick and straight forward. Would recommend airparks.

We were given a bus stop no to wait for our trip back to the car park. Lots of different coaches stopping and no one to explain which was which. We got on wrong coach

It took a while to get to the terminal and was a bit pricey but no problems at all.

very good service. no waiting around for buses as they came very quickly. extra services available. friendly and efficient. we would definitely use airparks again. thank you

Service was easy to use and buses ran regularly, no poblems with parking or picking up vehicle after holiday, trouble free and good value