Summer Special Parking reviews page 26

Overall I was happy with the Summer Special Parking facilities. The only comment I would like to make is that the buses were only every 20mins & on our return at 4am the queue was long & some people were unable to get on. More buses & more frequently are needed.

Booking in was quick and easy, although had to wait some 15 - 20 mins for the coach to leave to go to terminal. Also, as I had to change my flight to BA, needed to go Nrth Term. and no direct facility from drop off here. Otherewise, good service and efficient staff

Whilst it was very efficient, on arrival it was very dictatorial, not what you would call a friendly customer service. Coach to airport very efficient, there is absolutely no help in loading the bags so for a family with four bags getting on the coach is a free for all whilst the driver sits and watches. It would help greatly if the driver were to stand and organise the passengers letting one family at a time to enter the bus and stow their bagage. On return to gatwick, as we were piling out of the terminal one of your drivers looked us squarly in the eyes as he pulled away empty!, there were about 4 families arriving as he pulled out. Consequently the next bus which arrived half hour later was over flowing as more passengers arrived in the Q. I noticed that the stops next to ours (courts or courtlands) had a more frequent service 3 buses to our 1.

Good service, friendly staff. There is also a small road side cafe on the approach road (not part of the car park) so you can even get a hot meal during the day prior to parking so you dont have to pay airport rates for a decent meal. The only down side on my return in the early hours was to find everyone on my flight trying to get there keys at the sametime with only one staff member on the desk, could have done with a second. Over all tho, a very good choice one i would deffo use again! Thank you.

I was very impressed by Summer Special and adding to the fact it is very close to the terminal buildings at Gatwick I would certianly use them again. I've previously used other parking facilities which are off site and were also more expensive. In all excellent value for money.

Were surprised at how far-out they were, hidden in the air-freight area. Bus was ok. On both departure and arrival their dedicated bus stop at the terminal was occupied by police vehicles, which meant it had to stop further from the terminal, still they can't be blamed for that, and I wasn't going to complain to men armed with guns! The car was readily available when we returned, and the office staff were efficient. Overall can't really fault them. Would use them again.

Overall, the car park service provided was as good, if not better in some aspects (price!) as other car park providers. The greatest downfall for us travelling with children and a lot of luggage, was having to find our car on our return. There needs to be a loading area nearer reception so the car can be brought nearer for those requiring assistance. I passed three members in the car park who watched me struggle with a suitcase, a holdall, two car seats, a baby cot, a buggy and two children as we searched for our car! If you are travelling light and/or dont mind a bit of chaos on your return, its still worth the effort and great value for money!!

The car park was clearly signposted and very easy to find, much better that trying to navigate through the airport. It was great considering that there was a security scare just before we arrived. The transfer was instant from the car park to the airport. The only downside was that it was quite a walk from the arrivals to the pick up point when we were shattered! Very friendly staff and didn't have to queue. Will def use again.

Just missed the return bus and had to wait the full twenty mins and noticed that the others were more frequent but hey what do you expect for £3 a day less. I had a small scratch on my door behind the handle, which I reported and is being investigated. Staff were very helpful regarding this and cameras are being reviewed - there are 4 cameras around your car when you arrive at the gate to catch the full detail of your car so if it was there when you arrived they'll have proof. I'd use it again

I arrived at Gatwick early and allowed 1hr for the vehicle to be sorted ie:hand over keys fill out paperwork etc..........From arriving at the car park i was actually i nthe air port terminal within 30mins talk about quick service. Staff very polite and car park very well signposted. Have used this service before and will retun again

Well signposted and easy to find, although a little further away than was led to expect. Easy booking in process and very pleasant staff. Facilities suffering a little, toilets could do with some work as one was out of order. Coming home we only had to wait 2 minutes before the coach turned up but people at the front of the queue said they had been there 25 minutes. Would have been nice for the driver to have said why? Overall good value for money.

Everything went very smoothly. We arrived and within minutes were on the courtesy coach and few minutes later arrived at the airport. Comming back went walked to the bus stop just as a coach was pulling in and within 10-15 mins were in our car and away. Excellent.

this is the first time i have parked on an airport site and was very pleased how easy it was to book,find you ,and park.it was just as good on my return. just did not see any signs after i left your gate. mabe i was tired after my flight...overall well done and thankyou.

It is close to the airport so I accept a small premium in the cost. I have used Summer special on several ocassions since it was first established. The standard of cleandliness at the car park has detiorated considerably, eg the carpet is grotty, te toilets were dirty with tiolet paper all over a wet and dirty floor. The staff are excellent and always helpful.

Overall, the experience was of a high level. My only concern at the time when booking was that I would have to leave my car keys to allow someone to move my car. I would have much prefered to park the car myself and kept hold of my keys as I ended up having to empty items out of my car prior to parking.

On arrival it was well signposed and easy to find. The staff on reception could have been a little more inviting though, once we handed the key over went outside to a courtesy bus waiting which was fab. On our return we had to wait 10 minutes only for the courtesy bus and once we arrived at the reception we were given our key and told where the car was, you have to walk to your car and thank god ours was close by. It would be nice if the staff had the cars in the waiting area where we dropped them off on arrival, but all in all we are pleased and would use again.

With the security issues it was brilliant getting into and out of the airport terminal building. The taxis/cars were in a traffic jam. We bypassed this somewhat. I would rather use this service than get a taxi now. It is also cheaper than a cab. I was very impressed by the happy staff.

Although on the Airport, this car park is quite a distance from South Terminal and can be difficult to find. Transfer time is short, but they're only every 20 mins, so if you're unlucky the overall transfer time can be longer than some of the off-site car parks. Service and Facilities very proficient, if a little impersonal (lady at reception hardly looked at me or smiled, just went through the usual questions and script).

Not very clear where to leave our car on arrival (all the lanes were full), but didn't take long to sort out. Very easy to book over the internet and had no problems in picking the car up on our return. We would use you again, in fact we are just about to re-book. Thank you.

When we arrived we parked outside the booking in office, filled out a small form, handed in our keys, got strait onto the bus (no waiting) which was situated outside the booking in office, then a five min ride to the terminal. The car was parked for us. On our return, we only had to wait a few mins for the bus to arrive, no hanging around and the bus was off, back at the booking in office, collected our keys, the car had now been parked just behind the office for our collection. couldn't have asked for a better service.