Purple Parking reviews page 29

When we arrived at the car park we were told that the first coach to leave was full even though there was clearly seats left on the coach. We then had to get on the 2nd coach and wait for 30 minutes before we left to transfer to the airport. We have used this car park before and have never had this problem before but after waiting for that length of time I doubt if we would use it again.

I liked the no-fuss approach. Very organised and professional, just what you need when travelling. No "faffing" about waiting. Made the mistake of trying a cheap car park one year and driver hadn't turned up which made everyone anxious. Will definitely use again.

Return journey was very busy and took a long time to load passengers. A few people were still left at the airport to wait for the next coach. In busy times like this, it would be more efficient to send one coach to South Terminal and one coach to North Terminal. Other than this, everything was excellent

I cannot fault this company. They did exactly what it says on the tin! On arrival at BCP our car was processed and our luggage and ourselves onboard the transfer coach within 10 minutes. An equally rapid process occurred when we returned. The system of phoning from the baggage reclaim point to assist BCP to fetch your car ready for collection is great. There was simply no hassle and no waiting involved and the coach drivers were very pleasant also. It was a park and ride experience I'd highly recommend to others. Well done, BCP!

I booked this car park for my albeit elderly but worldly parents... they arrived in the gatwick airport area in plenty of time but could not find the car park. The directions on the website did not make sense and there was no sign postage that they could see. They stopped to ask 5 people and no-one could help them. In the end (as time was getting on) they had to drive into another car park and pay the on the gate price when they'd already paid for the car park they couldn't find. Not a good recommendation!

When we arrived the que to get on the coach was snaked along outside the reception door and we had to go through the lenght of the que to book in at reception, the staff were more intrested in talking to her co-worker than to us and was totlly uninterested in the customer. On return the BCP coach was the last off airport parking coach to arrive by some 5-10 mins(one operator had 3 coaches in the time we were waiting). When returning to BCP had to play hunt the car game in the car park then had to hump the luggage to the car as you cannot return to the drop off point to load. Do not know what happened to the car whilst away as the weather was quite mild when we arrived the heater controls set at 21c when we returned to the car theyhad all been set to max, it had been very wet and cold the week we were away.

Reception staff need to be more friendly and approachable. They also need to give clear instructions. The lady who served me did not tell me where to leave my keys. She looked very distracted. However, the coach drivers were very nice and helpful.

Very efficient and friendly staff. Very well organised, and we didn't have to wait long for a coach to pick us up from the airport. Would definitely recommend and use again.

I have no complaints about their service. The coaches were frequent and clean and my car was in the same condition as I left it. Will definitely use BCP again when flying from Gatwick.

It seems the back door lock has been tampered with to open it. Sometimes the back door lock gets jammed. Whilst at the car park the back lock has certainly been forced open. This is rather worrying, as there shouldn't be a need to get into the back of the car to know whether or not the lock jams in the first place; let alone trying to prise it up to open the door.

We found the web site easy to follow and make a booking. The car park was easy to find and we checked in straight away; we didn't have to wait more than a few minutes before we were taken to the airport. It was the same on our return, one phone call and then the coach came and picked us up. On arrival we were given the key to our car and told where to find it, then we were on our way home. We would book again rather than pay for a taxi each way. Thank you very much.

Easy to book online, easy to find when we got to the airport, simple process to hand car in and very easy to pick car up on return by phoning ahead. All in all a very straightforward, good value process.

An all round pleasant experience, the coach drivers were helpful and the coaches were clean and warm. We called BCP upon landing, left a message on the answerphone and our car was waiting for us when we got to the car park. There was a small delay (5 minutes) in waiting for the coach to arrive to take us back to the car park at the end of our trip. Clearer signs at Gatwick informing returning passengers where to find their coach pick-up points would be helpful. (A suggestion for BAA?). We will definitely use this service again.

Excellent written directions to find the car park which we found very easy to follow. We were in the coach and on our way to the terminal within 5 minutes of arriving at the car park. On our return we rang the number given and were picked up again within 5 minutes. At the car park the car was close to reception and easy to find so all we had to do was load the luggage and leave. An excellent service at a very sensible price.

Having left Gatwick in the early hours I arrived at the Dartford Tunnell to find that the £4 in loose change had been removed from my car they left me 40p not even enough for the toll. this money was not on display so they go through the car. I wouldn't use driver parking again or BPC.

Very good - cheap and did everything as expected. Only minor niggle was that although the coach turned up promptly in both directions, the transfer took quite a while becasue going out it went via North Terminal first (we wanted the South) and coming back it went to the North Terminal second (ie we got to see North Terminal on way out and way back)

We arrived at the car park at 4.50 am and did not leave in the courtesy coach until about 5.10 am. It was 5.30 am before we got into the aiport. This was less than 5 minutes before friends who had been at junction 6 on the M25 when we arrived at BCP. They used airport parking that cost them about £1 or £2 more than BCP. This was disappointing because BCP was not the cheapest parking option. I chose it because of the 10min transfer time & the fact that it appeared to be close to the airport. Although it is quite close 'as the crow flies'it is not close at all when you have to drive there.

I was travelling early in the morning to go to Thailand and knew was going to be a long tiring flight. I was going to get the Gatwick Express, but found this car park was a better solution as, was very near to the airport, no hassle and reasonably priced for the length of time I left my car there. It was great just jumping in to my car after a very very long journey and getting home without paying out for a taxi or waiting for a train. I would definitely use this service again and recommend to others travelling from Gatwick Airport.

only one slight moan ....... a proper display board stating where the coache pick up point at the airport terminal to return you to your vehicle would work wonders ... as this was my first time using a servive like this .. and it was slightly confusing for me .. apart from that its a great service ..

I don't like my car being driven by other people. Somebody smoked on the coach and I couldn't fasten the seat belt properly. The telephone messaging service cut off in mid sentence and there was nobody waiting for us once we exited the terminal so I couldn't see the point in ringing pre-customs. I don't want a plastic tie on my key fob and the reception was crowded and disorganised.