Purple Parking reviews page 30

This is not the first time we have used BCP parking. As before we found the staff friendly, helpful and organised. The transition from arrival at the car park to handing over the car keys and getting on the bus to the terminal was completed with ease. No problems at all - exactly what you want when you have a plane to catch!

Very quick turnaround both when leaving and collecting my car. Definite value for money, when comparing the cost of parking in Manchester (where I usually fly from). Car park was also near the Travelodge, where we stayed the previous evening. If you look out the window on the right-hand-side of the plane, you can also spot where your car is parked during take-off - it really helped to take my mind off flying! Great service, and one that I will definitely use again. Thank you.

Arrived at about 6.30am - plenty of staff around to direct us where to park and where to check in. Check-in was easy, a few flight details were confirmed, a tag was put on our key (which we then left in the car ignition) and we got on the bus with our luggage. Quick transfer (our driver made a special effort to go a bit early as two people were late for their flight) right to the departures area. On our return (about 11pm), I called as we were queuing for passport control and by the time we got to the pick up point, we only waited about 5 mins for the bus to arrive. Our flight had landed an hour late but that didn't seem to cause any problems. Our car key was waiting at reception when we got to the car park and 5 minutes later, we were in the car on our way home.

Check in was very efficient, staff were very friend, we waited less then 5 minutes for the transfer to the terminal which was with a great coach. Coming back was almost as easy, waited about 15 minutes for coach, and check out was almost perfect, a small scare when they initially gave us the wrong set of keys and a bit annoying we had to wait for our car to be brough although we called as needed to give them preparation time, all in all highly recommend, and wil ldefinitely use them again.

everything went quite smoothly on the day, although i was getting quite worried getting to the location but once there, i was pleasantly surprised. bravo bcp! i will definetely be using bcp again and would recommend any of my friends to use bcp at gatwick.

Owing to poor airline communication and management we did not get to our final destination and missed our Christmas holiday in Cuba. A lot of our time was spent in Madrid airport and eventually Madrid but we had to return to Gatwick three days early. We therefore arrived on the wrong day, at the wrong time, on the wrong flight at the wrong terminal... without any luggage! However, we were met with a friendly driver and friendly reception and our car was ready and waiting for us. Thank you for making us smile at the end of our 'non-holiday'. Helen Jackson

Finding the car park for the first time was very confusing. Once we arrived, everything worked like clockwork. The coach was very warm and comfortable, and within 15min we were at the terminal. On our return we waited about 5 min for the coach and our car was ready when we arrived. Well worth the money - would use them again. If it's your first time ... make sure you have extra time to find the place (even with a GPS :-)

Though the text on the ticket were accurate as a first time user I was unsure of the correct pickup point as it was used by numerous other courtesy points. A recognisable sign at the pick up point and an indication of when the next transfer was due would help considerably.

Easy to book on line. Clear directions and rapid return of confirmation details. It takes a modicum of mapreading to reach the site which is a couple of miles from the South Terminal. The staff were expecting us so it was simplicity itself to book our car in and leave it. The transfer bus was large and comfortable with plenty of room for luggage. We were particularly impressed that when we returned on Christmas Day evening the whole system still worked like clockwork with the transfer bus arriving within minutes of our arrival at the bus stop and our car waiting for us at the site.

The route in was a bit tortuous, but the directions were clear and accurate. On arrival, we were easily directed to reception, and everything checked out OK. The staff were very courteous and directed us to bus - had 10 minutes to wait till it left. On the return, it went like a dream. 2 minute wait for the bus, picked up teh car no hassle. Within 45 minutes of landing at Gatwick, we were on the road home - brilliant

Overall very impressed. Very helpful staff which made dropping off and picking up car very quick and simple. It is actually further away from the airport than I had originally thought so the transfer did take a good 20 minutes but the buses leave every 15 minutes so it wasnt too bad. Would use this company again.

very courteous staff. But BCP car park does need more signs from the main road towards car park, I had trouble finding the correct road in the early hours of the morning and thanks to a police car driving behind me the driver gave me directions. Also when phoning for help I only got a recorded message, they do need a human to give assistance

It could not have been easier, as it was my first time to park and fly, your company were great to deal with and really helpful and I will definately do it again instead of messing around with unrelieable public transport which costs more as well. Thankyou for making it easy

A negative start, but finding the place was challenging in the dark,map was good but driving doewn a pitch black country rd was daunting,either i missed the signs or they were not there,after that excellent,reception staff welconming, coach driver supportive and on the return another set of staff as good

Realy impressed. Had used similar service in Birmingham and wasn't really looking forward to the experience. Birmingham was not very efficient...Only niggle that we had was that we were very wet when we got to the airport. Only thing I would suggest would be some sort of covering over the hatched area. You do spend time faffing with luggage and making sure you have picked everything up at this point whereas you can just sling belongings back into car on departure.

No waiting for transfers on both legs of the journey. A quick check on details and away you go. One drawback, poorly signposted for those of us without satnav.

we have used bcp car parking several times. We look up the prices of others but bcp always comes up good value for money. Staff are pleasant and we have never had to wait more than 10 mins when being collected from the terminal. One friend left a bag on the coach and they got it back to her immediately so she didn't have to be delayed at check in. There might be car parking nearer but we will use bcp every time and recommend them to friends.

I felt that all aspects of the service from pre-booking to collecting my car were efficient and professional. My only concern involved the attitude of one of your reception staff to another client who clearly arrived late for his flight. The receptionist was quite disinterested and dismissive in the plight of the customer. Fortunately, another member of staff (? the supervisor) intervened and offered the use of the minibus rather than waiting for the coach (due to leave in 10min)which may have made allowed the passenger to catch his flight. If you have a policy on the management of late arrivals, I suggest that this is brought to the attention of the reception staff so there is consistency in customer services. As I mentioned, my personal experience was all very positive and I would definitely use your service again.

Very straightforward; the downloaded instructions were very clear and accurate. The sheck in was no hassle, the coach left within 5 minutes of boarding. On return, having phoned before customs as suggested, coach arrived literally as we walked out of terminal. Car location and exit was very quick. We could not fault the service in any way, and will use again if we travel from Gatwick.

Only problem is the time taken to transfer to the terminal. We had to sit in a coach for 15 minutes before departure and I suspect it could be even longer if you just miss one. It would also be better if there were separate coach links to both terminals. If you are flying from the South Terminal it wastes time to be taken to the North Terminal first....I am advised it would be quicker and just as cheap to leave the car in the long term parking area at the airport provided you are leaving your vehicle for just a few days.