Long Term Parking reviews page 8

The coaches appeared to run quite frequently and importantly there was not a long wait on our return. The service was only marred by inconsiderate passengers who stood by the luggage area blocking it when there were plenty of vacant seats!

so easy, so simple and so relaxed! the buses to and from the airport were prompt and finding the car was a doddle with the simple and easy to use locating system! will definitely use again!

Transfer was a pain. We waited a long time for the bus and then it sat in traffic making us late.

We found the parking very easy to find, plenty of signs. Parking was very easy and hassle free. We waited 2 minuets max for the coach/bus. Staff were very friendly, efficient and helpful. I would recommend them to anyone parking at Luton. Coming back was also just as good.

Found the deal online through gosimply.com. Booked online without issue. Arrived at airport and within minutes free bus transfer to airport terminal. On trip back smooth and no hassle. Free bus back and once reference number given over intercom homeward bound. Will definately use again and stored in my web browser favourites. Thank you gosimply.com.

The car parking surface (weeds, large size aggregate etc.) is the worst of London's 5 airports) and shelters are too small to accommodate more than 8 to 10 people with their luggage. Before we arrived, I was apprehensive about reviewers comments on lengthy delays between transfers, but although we arrived in a downpour, we only had to wait for 5 minutes for bus. but people arriving at shelter shortly after us had to wait outside in pouring rain under umbrellas (without which they would have been soaked). On return, again only very short wait, and larger cleaner bus. So in summary, very efficient, but more needs to be done to parking surface and enlargement of bus stop shelters.

Please check the directions given, because we ended up in the waste / recycling compound after following to the letter the directiond given. Good job we had arrived early enough.

Entry & exit smooth but transfers involve waits every time I've used them.

All went well. Buses are punctual, close to airport and price is o..k.. wouldve prefered a bit cheaper, but oh well!

parking was easy to find. lots of spaces. transfers were quick. would definitely use again. bargain!!!!

When we arrived back to Luton went to find the desk in arrivals to get our car parking ticket validated. Buidling work was obviously going on and a notice had been put up to say go straight to the car park and enter ticket on exit. We did this, but the themachine asked us for £90.00!! We then pressed the 'help' button and the barrier was lifted after we gave the booking reference number. As the booking had been made electronically, why weren't we e-mailed as to the new procedure prior to departure. This would have saved us time and hassle on our return we we were already tired. We found this part of the service very disappointing.

I just think it' a little harsh that people are charged for whole days even if they are parking for only part of the day. £36 for 3.5 days a little on the steep side.

No problems, easy enough in and out. Only worry was when I took ticket for pink car park, I was worried that I had gone into the wrong car park and I might be charged by another company. It was ok though, on return a member of staff was by gate to assist. Might be worth pointing out to customers the procedure in and out, and to have documents readily available. Would use again without doubt.

We had to wait a long time for the Bus to pick us up on our way home to get our car. We had a 15-20 minute wait.

Car park surface, had lots of large stones which made it difficult to pull the suitcase from the bus to the car.

easy to book and convenient, but we had to wait 15mins for the transfer to the airport.

Unfortunately our experience was not a good one. When we parked we had to wait 20 minutes for a transfer bus and on the way home we had to wait over 30 minutes for a transfer bus back to the car park. All other car parks i have parked at have had buses running every 5-10 minutes and have been cheaper than this one so we felt we did not get value for money.

The ammendment of not having to validate your parking ticket at the desk should have been forwarded to me,as i did not know it was to be done at the exit barrier.I understand this arrangement is about to change,i hope this will be described in your future advertisment.

Barriers not working so man posted to get us through, apparently on duty for the night. Surely technology can improve on this situation

Watch out for 'suggested' fee to exit - I paid in advance (£15) for a weekend away, and was asked for a further £42.?? on exit - fortunately a man in a hi-viz coat understood my problem & let me out for the fee I'd already paid - but it was a pain. Also short of signage - I appreciate that you don't operate this car park, but there was no comfort to reassure me I'd parked in the correct place - and was rushing for a flight ....