Ibis Hotel Gatwick

        Perfect for an overnight stay with parking close to Gatwick Airport! I would definitely recommend the hotel to others and will use it again!

        The room was clean enough, but road noise level was terrible, had to keep window shut all night! My husband could not make the bartender understand what a vodka and coke was! Also they forgot to give us our early morning call, didn't even get an apology, so our holiday started in a panic, didn't even have time to shower before we left for the airport! I would not stay there again! Unless they refunded my money based on their 15 minute response promise!

        A greeting goes a long way - it was unnerving to be the only passenger in a coach where not a word was spoken from the airport to the hotel! A welcoming smile, or a warm welcoming phrase would put a tired traveller at ease; after all, it was not some Board Meeting where someone was going to be hauled over the carpet! Three people were going to take my order at the table, the waitress on duty bringing up the rear, and the dining-room was not particularly busy; struck me as a little odd. They should place hotel/room information on the bedside table - I never noticed it until I was about to leave! The stand is neat, but subconsciously it seemed like an advertisement for something other than the hotel's services. And many of us are impervious to advertisers! I have enjoyed staying at Ibis Hotels on the continent, but even though clean and efficient, this one left me with a feeling of indifference in the air.

        We used the hotel for an early morning flight from Gatwick. It was acceptable for a single night, although not somewhere you'd want to spend much time. The restaurant looked small but ok (we didn't use it).

        The room had bad drain smell and we had to keep water in the sink with the plug in to try to eliminate it. The bed was very firm, making it uncomfortable to sleep on. The room reminded us of basic accomodation in student halls of residences-plastic chair etc. The whole hotel had the bad smell of gents toilets. We would certainly never stay there again and recommend it to no-one. The staff were all foreign and we had to pay for the transfer which we had assumed was included. By the time we had paid for these we could have stayed at the Hilton.

        Good hotel, good staff. Transfers don't start until 5 I think so you have to have a taxi for earlier transfers. The food sounded great but was really poor.

        Shuttle bus should have left at 5am. Driver didn't turn up until 5.10. Bus (elderly Ford Transit parked on site) thus cold when we were finally on board. Finally left 5.20. As the fare is 4.50 it was a very poor service. Also there were more people booked on it than were seats (time again wasted trying to sort things out with reception) meaning one guy had to be provided with a taxi. No apology given. Management please take note.

        It meant that I could sleep safely during the limited time I had available. It was a significant increase in the cost of my holiday for a relatively small advantage. I judged this to be worth it to get 3 hours sleep!

        The reception area staff's command of the English language was very limited. This led to my missing the transfer to the airport and meant I had the extra expense of a taxi. The variety of bar snacks left a lot to be desired. I would not stay here again.

        We could not find the hotel, and therefore rang, and was told we were really close. Please, reception, that is not enough information. However, even though we arrived late, there was a good choice of food on the menu. This service runs through the night, which is great. The room was clean and quiet. Unluckily there was no room on the airport transfer bus, our reason for using the hotel in the first place. The hotel arranged a taxi, which we were told would be the same cost as the bus, but the taxi driver charged us double the bus fare.