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Russ Hill Hotel for Gatwick Airport
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The Russ Hill Hotel is based within 9 acres of picturesque Surrey countryside, providing a perfect environment for a good night's rest.. The Russ Hill Hotel is 1 of 28 Gatwick Hotels and has been rated 69% by 368 previous customers.
Room Details
Standard Room facilities include a private bathroom, tea/coffee making facilities, TV and phone. Rooms also have a radio, hairdryer, trouser press and air conditioning. Non-smoking rooms are available. Room service is available from midday until 23.00. Interconnecting rooms are available on request. Cots are available, except in single and budget rooms.
Breakfast Options
English Breakfast is available for £14.95.
Restaurant Details (Vegetarian menu available)
- Rusper's Restaurant serves traditional English dishes, including roasted meats and fresh vegetables, until 22.00 daily.
Bar Details
The Garden Lounge Bar is the perfect place to relax with a drink and enjoy a light meal, including freshly-made sandwiches, baguettes and paninis.
Important Information
- Signs for the hotel read "Life Hotels - Russ Hill".
- Budget rooms are smaller than standard rooms.
- There are limited dining facilities over Christmas and New Year's. (There is no room service in December, and only a bar menu is available on 24-26, 31 December.)
Transfers to Gatwick Airport
Transfers operate every hour on the hour, 24 hours a day, except at 03.00. From 03.30 to 08.00, transfers run every 45 minutes. Pricing is as follows: £4.00 per adult and £2.50 per child, single; £6.00 per adult and £3.50 per child, return. Children aged 0-5 travel free.
Parking Arrangements
Parking packages include parking on-site at the hotel or at a secure compound nearby (your vehicle is brought back to the hotel for your return). Extra days' parking cost £6.00 per day.
Please note: Prices quoted for transfers and additional parking days correct at time of publication. Additional days parking beyond the duration of your stay as indicated at the time of booking may incur additional fees.
Russ Hill Hotel Reviews
Overall Rating: 69% based on 368 Reviews
| Rooms | 60% | Cleanliness | 68% | |
| Customer Service | 69% | Dining | 66% | |
| Value for Money | 75% | Facilities | 67% | |
| Transfers | 73% | Parking | 75% | |
| Overall Hotel Rating 69% | ||||
Your feedback is immensely important to us at gosimply.com™. Your comments and reviews provide us and others with an honest perspective on using the Russ Hill Hotel for Gatwick Airport. We invite all previous customers who have used our service to review the product they had booked.
| Positive Reviews: 59% | Neutral Reviews: 35% | Negative Reviews: 4% |
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rated this 68%
Dr Baker
The hotel was shut on arrival owing to a power outage. A reservation was made at another hotel at higher cost. I had to pay the extra myself and also I had to pay the taxi for the transfer from one hotel to the other. The manager said that the cost would be born by insurance, but I am a UK resident without travel insurance. I was disappointed by the service and care I received. My understanding is that the manager has requested a refund on my behalf to my credit card. Can you please let me know, if this has happened?
rated this 76%
Mr Teckkam
Room had a window!!! It was about 8ft off the ground, very small and very basic room. Would only use this hotel for the purposes of flying from Gatwick airport and parking, as very good value for money for this purpose.
rated this 88%
Mrs Kitchen
Not handicap friendly, had to take a small room, located under the steps on the ground floor; no lift. The staff was very pleasant The rest of the hotel is was very nice. Beautiful location. I like the horses grazing in the field used for the car park.
rated this 65%
Mr Freund
Inexpensive stay and park hotel. Nice location (as soon as you can actually find the place). Reception and parking staff efficient but not friendly. Wake up call never came---we were not the only ones. Bus service good, but too infrequent. Overall, we got what we paid for, but the experience could have been better
rated this 60%
Mr Glinos
On arrival parking was simple and convenient. Reception desk staff were OK, although not welcomming. When trying to take our bags to our room we were advised that we were expected to carry them up and down a flight of stairs. This was due to a private party taking place that caused access to the rooms to be via the stairs. There was no lift that would ease the situation. I advised staff that this was unacceptable and a member of staff was called to help carry some of our cases for us. The service offered to bring the car to the airport on our arrival was a positive bonus.
rated this 68%
Mr Kingston
I have written and omplaain about the condition of the car park G on the night of 19/12/09. I fell over on the icy slope going into G and was lucky not to be seriously injured.
rated this 86%
Mrs Bilboa
Overall good value for money room clean and tidy. The guy at the parking desk although a failed comedian was very helpful. Would highly recommend this hotel and transfer service to anyone flying from Gatwick.
rated this 55%
Mrs Sarr
However...... the management have no interest in any issues you raise with them. For example no hot water at all so no bath !! and a party of 400 who kept us awake all night !! If you are going to stay there just accept anything or don't bother because the management do not have any interest.
rated this 27%
Ms.c.
reception indifferent,no help upstairs with luggage.noisy function on downstairs which went on till past 1a.m.then noisy guests in rooms,shouting,swearing,crashing about.quite scary for single female traveller.i'd be quite interested in a refund,i had no sleep,and the bed looked as if it hadn't been changed.stains on bedcovers and carpets-quite disgusting.have given unfavourable review on tripadvisor too.
rated this 92%
Mrs Connors
I travel on my own and found the Russ Hill staff very helpful. I am disapled and needed help parking my car and with my luggage , this was all taken care of by the reception staff, my car was right outside the hotel door on my return. Early morning call was on time and the tea making facilities were good . bus to Gatwick on time and easy to board , the drivr helped with my luggage . I would crtainly use tis hotel again
rated this 82%
Mr West
very easy to book on line and reasonably priced. you must be prepared to use the hotel facilities as it is a few miles from any other facilities. Rooms are comfortable with items you require for a short stay. Altogether good value for money
rated this 42%
Mr Robinson
The transfer experience has put us off using the hotel in future, even though we realise that we would pay more if we stayed elsewhere.
rated this 68%
Mr Wallace
This was a very nice hotel, rooms were small but adequate. Resturant was excellent. However when returing to collect the car we had to walk in the dark across three other car parks to find it. It very uneven ground and it was hard to find the car We did expect that it would have been brought near the entrance to the hotel.
rated this 42%
Mr Marsh
Russ hotel is dated and rooms are substandard. Also when i got my car back looked like it had been driven in a farmers field with the amount of mud on it.
rated this 88%
Mr Thompson
Everything was fine except...we booked an alarm call in order to get the transfer bus at 4am to get to the airpport on time but the call didn't come and it was just by luck that we woke up at 3.45am!We have never got up, dressed, repacked and down to the lobby so quickly!
rated this 88%
Mr Fox
we found this hotel to be exactly what it claimed. easy to book what we wanted and hassle free. we were able to leave the car in safe hands whilst we jetted off and the bus there and back was easy to find and use.
rated this 88%
Mr Wilmott
This is the type of experience that you need before you start your holiday. The only point that spoiled it was on my return too gatwick was that we had to wait 50 minutes for the bus transfer as this bus runs only every hour. Not what you need after an 8 hour flight.
rated this 86%
Mr Wilmott
handy if flying from gatwick airport, could be signposted a little better through the village but would probably use it again if flying from gatwick as it was valve for money
rated this 75%
Mr Jarrett
We didn't arrive until late (about 10pm)so only managed a bar meal and had to be up at 3am so only limited experience of facilities. However, parking, coach transfer and subsequent collection of vehicle were hassle free. Reception called our room to ensure we didn't miss bus. Hotel accommodation was fine for our needs. Would stay again.
rated this 80%
Mr Bennett
We found Russ Hill very convenient for the airport - check in was easy and the arrangements for the parking was OK.
Guest rooms
Reception area
Restaurant
Hotel bar
Meeting room
Directions to Russ Hill Hotel
We recommend using the directions provided and an up-to-date map to locate the hotel. Please be aware that satellite navigation systems vary and are not guaranteed to take you directly to the hotel.
- Exit the M23 at Junction 9 and follow signs for Gatwick Airport.
- At the first roundabout go straight on.
- At the second roundabout, turn right onto the A23.
- At the next roundabout turn left to Charlwood and go into the village.
- Turn left opposite the Russ Hill Village Hall.
- The hotel is about one mile on the left.
Please Note: Signs for the hotel read "Life Hotels - Russ Hill".
Useful tools
Address
Russ Hill Hotel
Russ Hill Hotel, Charlwood, Surrey
RH6 0EL
