Russ Hill Hotel reviews

Inexpensive stay and park hotel. Nice location (as soon as you can actually find the place). Reception and parking staff efficient but not friendly. Wake up call never came---we were not the only ones. Bus service good, but too infrequent. Overall, we got what we paid for, but the experience could have been better

On arrival parking was simple and convenient. Reception desk staff were OK, although not welcomming. When trying to take our bags to our room we were advised that we were expected to carry them up and down a flight of stairs. This was due to a private party taking place that caused access to the rooms to be via the stairs. There was no lift that would ease the situation. I advised staff that this was unacceptable and a member of staff was called to help carry some of our cases for us. The service offered to bring the car to the airport on our arrival was a positive bonus.

I have written and omplaain about the condition of the car park G on the night of 19/12/09. I fell over on the icy slope going into G and was lucky not to be seriously injured.

Overall good value for money room clean and tidy. The guy at the parking desk although a failed comedian was very helpful. Would highly recommend this hotel and transfer service to anyone flying from Gatwick.

However...... the management have no interest in any issues you raise with them. For example no hot water at all so no bath !! and a party of 400 who kept us awake all night !! If you are going to stay there just accept anything or don't bother because the management do not have any interest.

reception indifferent,no help upstairs with luggage.noisy function on downstairs which went on till past 1a.m.then noisy guests in rooms,shouting,swearing,crashing about.quite scary for single female traveller.i'd be quite interested in a refund,i had no sleep,and the bed looked as if it hadn't been changed.stains on bedcovers and carpets-quite disgusting.have given unfavourable review on tripadvisor too.

I travel on my own and found the Russ Hill staff very helpful. I am disapled and needed help parking my car and with my luggage , this was all taken care of by the reception staff, my car was right outside the hotel door on my return. Early morning call was on time and the tea making facilities were good . bus to Gatwick on time and easy to board , the drivr helped with my luggage . I would crtainly use tis hotel again

very easy to book on line and reasonably priced. you must be prepared to use the hotel facilities as it is a few miles from any other facilities. Rooms are comfortable with items you require for a short stay. Altogether good value for money

The transfer experience has put us off using the hotel in future, even though we realise that we would pay more if we stayed elsewhere.

This was a very nice hotel, rooms were small but adequate. Resturant was excellent. However when returing to collect the car we had to walk in the dark across three other car parks to find it. It very uneven ground and it was hard to find the car We did expect that it would have been brought near the entrance to the hotel.