Holiday Inn Ariel at Heathrow Airport

        After a long train journey it was great to have a very pleasant comfortable room ready for us, at a very competitive rate. We had an early long haul flight the next morning and the hotel stay ensured we were rested before continuing upon our journey.

        a simple and straightforward procedure. The experience of using this hotel for an overnight stay before our onward trip and parking our car for the duration of the trip was a good one, with no problems encountered

        We stayed one night at half term and whilst I understand that is a very busy period, I expected that having booked 8 days parking, we would have a space! We parked on double yellows in the car park after being told that we would have to find our own space and that there was nothing they could do about the carpark being full. Having left our car there overnight we were informed in the morning that we would have to go out and search again for a space before leaving for the terminal. Luckily we found one just in time to leave for the flight, but it was hardly a relaxing stay. There was no apology or discount offered and we felt customer service was basically non-existent.

        Very small double beds - more like a single with a small extra bit!

        We stayed at the week end so we had a really good deal. Brilliant service when we checked in, rooms very clean and comfortable, brilliant bathroom, liked the extra large makeup mirror. Food in the restaurant was very nice, good service though our waiter spoke quite bad English, hard to understand him at times. Taxi to the airport cost £12 there, but on the way home with one extra passenger the price jumped to £21 - that is the only thing we were unhappy with. We shall be using the hotel again. Brilliant.

        We booked over the internet and got a very good deal. The room was lovely and clean. We had a very pleasant stay and would definitely use the Holiday Inn Ariel again as we travel to the United States often. The bus to the airport was very punctual and the driver was very helpful, helping me on with my luggage.

        My long journey on Saturday was not tiring in any way due to the rest I had on the previous evening by staying at the hotel.

        Very friendly and professional staff. Not easy to find from the map, but ideal situation for the airport.

        It took a while to find our Holiday Inn as there are 3 in the vicinity and we went to the other 2 first, but once you know where it is it's quite easy to find but would be helpful to know that their are 3 within close proximity. We parked in the car park no problem, right near reception actually and was given a brown envelope at reception to pop the car keys in which we had to hand in the following morning. The check in was smooth and the room was great, clean & tidy. We were hungry as we had travelled from York, but because it was after 10.30pm the menu choice was very limited to about 4 choices. We chose chilli con carne which was ready in seconds and I guess a micro meal which wasn't too tasty and cost £9 each which we thought was a rip off! The bar man was very friendly and helpful when we were choosing a bottle of wine and we got 15% off for being residents! The following morning we handed the car keys to reception and got on the shuttle bus, which was on time without any probs. On our return from our holiday we got a taxi back to the hotel and picked the car keys up and got in the car which was in the same place we left it. Overall we had a great experience at the Holiday Inn Ariel and would definitely use it again, and the cost of the room and parking was very reasonable.