Crowne Plaza Hotel Heathrow

        We only used the room overnight and the parking option; the room was excellent as was the service from the staff within the hotel. Unfortunately our car was damaged whilst in the car park.

        On arrival parking was ok, check in was slow, room was large but not a high standard of cleanliness, went to eat in hotel bar waited 55 mins told them not to bother, they later contacted me in room to appologise and provide a free evening meal, but was to late had turned in for our early flight the next day. On check out tried to charge us for mini bar goods that we did not use, they checked room and then agreed with us, slow check out, good shuttle service to T3. on return again slow in reception to validate my car parking ticket.

        finding it is easy the reception staff seem to be playing tetris on their screens instead of registering your presence. the doormen seem to be busy discussing the relative merits/drawbacks of their wives. breakfast is extra at GBP17.50!! i had a laugh with the nice girl who worked in the breakfast place who gave me this information. even she admitted it was ridiculous. it's cheaper at the airport!! the bus is GBP5 to the airport but clean, prompt and well driven

        make sure you pack your swim ware, we love to go to the spa before the flight and after when we return. All the stess of the airport goes and your all relaxed for your onward jouney.

        I chose to stay at the hotel as we were leaving early the next morning for a flight to Barcelona. We arrived in the afternoon and the staff were very helpful and made us feel welcome. We left the car in the hotel car park. Our room was clean, comfortable and fairly spacious. The hotel facilities were excellent and we made use of the swimming pool, stream room etc. The next morning the bus service was prompt picking up every 15 mins and took us to the airport terminal. The overall experience was completely stress free and excellent value for money. A great start to our holiday! Would definetely use this hotel again.

        My friends & I were totally surprised when we arrived, at how luxurious & and professional everything was for the price we had paid. It came accross as a very friendly hotel with both staff & guests. Will be the first hotel we look to stay in next time we go from that airport.

        having left to go to dubai in march and having an early flight we decided to stay overnight and be refreshed for the morning. parking booked and also booked a night on our return in view of early morning return and no sleep on the plane. the hotel rooms are spacious and bathroom more than accommodating - best shower i ever had. returning back we were able to take our room up at 9.00 in the morning to catch up on sleep and left at 11.00 next day. breakfast was excellent - yes the evening meals are on the pricey side as are the drinks but still wouldnt choose any other hotel. taxi was well worth the price rather than wait for the bus.

        Booked hotel in adavance. Arrived about 7.30pm and were advised at check in that would need to book meal in dining room . Earliest they could fit us in was 9pm. It was a set menu with three roast some fish asnd vegetarian. When we arrived we had to wait a long time before anyone bought us a wine list. In the meantime other families went up to carvery without being told it was okay. When we eventually ordered our wine and went up to carvery there was no beef, lamb or pork left. We were very unhappy to pay full price and be given a choice of two leftovers! We did complain and although they tried to provide some beef by cooking lumps of steak they had tiold us to help ourselves to vegetables while we waited..a pointless exercise as they were then cold by the time they cooked some beef. The beef was not slices of roast beef and there were no yorkshire puddings etc left either. For a hotel of this standard it was a disgrace. There were not enough staff on to clear the tables so we were sitting in a mess of discarded napkins, food on the floor, dirty glasses etc while they set up other tables on the far side for breakfast. The person in charge tried his best to apologise but by 10.15pm with an early flight the next morning we were not very impressed. If we had only arrived at 10pm it would have been more understandable but still not really acceptable. We won't make the same mistake again.

        Crowne Plaza offer a reliably excellent service, where the staff are mindful and keen to provide the very best service. The hotel is clean, comfortable and a stress free place to stay: one of the positives during the hassle of travel.

        I was very pleased with the hotel and the services provided. I thought it was a great deal and would definitely stay in the Crowne Plaza Hotel again.