Crowne Plaza Hotel reviews

1-20 of 131 crowne plaza hotel heathrow reviews


98%
customer-rating
100% rooms
100% cleanliness
100% value
100% service
80% dining
100% transfers
100% parking
100% car park
My friends & I were totally surprised when we arrived, at how luxurious & and professional everything was for the price we had paid. It came accross as a very friendly hotel with both staff & guests. Will be the first hotel we look to stay in next time we go from that airport.
Ms Murphy
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100%
customer-rating
100% rooms
100% cleanliness
100% value
100% service
100% dining
100% parking
100% car park
having left to go to dubai in march and having an early flight we decided to stay overnight and be refreshed for the morning. parking booked and also booked a night on our return in view of early morning return and no sleep on the plane. the hotel rooms are spacious and bathroom more than accommodating - best shower i ever had. returning back we were able to take our room up at 9.00 in the morning to catch up on sleep and left at 11.00 next day. breakfast was excellent - yes the evening meals are on the pricey side as are the drinks but still wouldnt choose any other hotel. taxi was well worth the price rather than wait for the bus.
Mrs Olver
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100%
customer-rating
100% rooms
100% cleanliness
100% value
100% service
Booked hotel in adavance. Arrived about 7.30pm and were advised at check in that would need to book meal in dining room . Earliest they could fit us in was 9pm. It was a set menu with three roast some fish asnd vegetarian. When we arrived we had to wait a long time before anyone bought us a wine list. In the meantime other families went up to carvery without being told it was okay. When we eventually ordered our wine and went up to carvery there was no beef, lamb or pork left. We were very unhappy to pay full price and be given a choice of two leftovers! We did complain and although they tried to provide some beef by cooking lumps of steak they had tiold us to help ourselves to vegetables while we waited..a pointless exercise as they were then cold by the time they cooked some beef. The beef was not slices of roast beef and there were no yorkshire puddings etc left either. For a hotel of this standard it was a disgrace. There were not enough staff on to clear the tables so we were sitting in a mess of discarded napkins, food on the floor, dirty glasses etc while they set up other tables on the far side for breakfast. The person in charge tried his best to apologise but by 10.15pm with an early flight the next morning we were not very impressed. If we had only arrived at 10pm it would have been more understandable but still not really acceptable. We won't make the same mistake again.
Mr Davison
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91%
customer-rating
100% rooms
100% cleanliness
100% value
100% service
100% transfers
80% parking
60% car park
Crowne Plaza offer a reliably excellent service, where the staff are mindful and keen to provide the very best service. The hotel is clean, comfortable and a stress free place to stay: one of the positives during the hassle of travel.
Mr Cameron
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72%
customer-rating
80% rooms
80% cleanliness
80% value
60% service
60% dining
80% transfers
80% parking
60% car park
I was very pleased with the hotel and the services provided. I thought it was a great deal and would definitely stay in the Crowne Plaza Hotel again.
Mr Page
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94%
customer-rating
100% rooms
100% cleanliness
100% value
100% service
80% parking
80% car park
Nice clean hotel. Handy for Heathrow. Helpful staff
Mrs Holder
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88%
customer-rating
80% rooms
80% cleanliness
80% value
80% service
80% dining
100% transfers
100% parking
100% car park
Staff where very helpfull.Room was very nice and clean and noise free.Beds and pillows comfortable.Food was very nice and the price of food and drink very reasonable.
Miss Billingslea
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98%
customer-rating
100% rooms
100% cleanliness
100% value
100% service
80% dining
100% transfers
100% parking
100% car park
Great service in reception. Very nice and clean.Room was large and very well equipped. Bed was super king and very comfy. We booked last minute and this was a "secret deal" where you only get details after paying. We paid 64 for one night and up to 14 days free parking and the room we had was priced at 249 what a fantastic bargain!! Definately buy this way again
Mr Watts
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68%
customer-rating
60% rooms
60% cleanliness
60% value
60% service
80% transfers
80% parking
80% car park
very clean and had the best good night sleep.
Mrs James
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80%
customer-rating
100% rooms
100% cleanliness
100% value
80% service
60% transfers
60% parking
60% car park
A good quality hotel with large, well equiped bedrooms. The car parking adjacent to the hotel is on grass. Transfers to the airport are by hopper bus and were OK
Mr Godfrey
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