Economy Parking Heathrow

        It was easy to book, and the on-site service very quick. Was I just lucky that I was picked up only minutes after I had telephones on arrival?

        No problems with drop off pick up - no wait at all. If I were to be picky I found the pick up wait at the airpot upon return very long. We were told 10-15 mins but waited almost 30 mins. If we'd been advised, we would have waited in the terminal instead of at the cold bus stop!! But I would use this car park again.

        When I dropped off my car everything was fine, although the person that was dealing with me wasn't particularly chatty I was given the information I needed and my car was taken. When I landed at 7am I called the company and was told they would be there is 10-15 mins and I hour later they turned up. I was freezing and very unhappy and wanted to get home.

        We arrived at 5am on a Monday morning. We went to the reception booth and found it easy enough to sort out our details and arrangments for return. If you dont want to leave your car outdoors then this isnt the place for you. A minibus took us straight to our terminal. On our return I phoned for a transfer after we had got our bags- as per instruction- and was told to wait by bus stop 4 and one would arrive between 5-10 mins. After 10 mins another family arrived. They had a baby and a small child. The temperature was freezing and we had just come from a night flight from the USA. 40 mins later the transfer still had not arrived. Both myself and the lady from the other party had phoned complaining and were rudely spoken to and told that a bus would come in 5 mins! It didnt. We were then told that the transfers had picked up more than anticipated from other terminals so were to full to come for us! I was discusted! They had left us stranded for over 40 mins... not to mention the poor little baby who was cold and tired in the other party. Finally someone arrived and was very rude- didnt apologise or even speak to us on the transfer back and when we went to pick our keys up from the reception we werent given an apology then either! If i wasnt so tired I would have made a complaint there and then but by that time we just wanted to get home. Although this place is cheap.... you definatley get what you pay for and i wouldnt recommend it. I definatley wont be using it again. The hardest thing for us was that we are from up North so had to face a 3 hour drive back after waiting for an hour in the cold for a transfer- never again! Next time i will pay the extra and go elsewhere.

        Dispite the 'rough around the edges' appearence, my car was returned exactly as i left it. I was delivered to the airport promptly, and collect, at the pre-arranged point without any hassle, the driver was chatty and pleasent. I certainly recommend them, and use them again.

        We were extremely pleased with Economy Parking. It was fantastic value and completely hassle free. Everything went very smoothly. What more could you ask? We will definitely use Economy Parking again.

        We were taken promptly to Terminal 3 and collected promptly from Terminal 2. (It is worth knowing that you if you come into Terminal 3 you have to walk to Terminal 2 (about7 minutes). When we used Economy Parking in April for Terminal 4, it was very close and convenient. I would say this is a good car park provided you are not wanting state of the art buses or expect tarmac parking areas. It is very good value.

        The car pasrk was over-booked we were transftered or rather told to go to express car park - everything went well there. If we had not much time before the flight it would be aweful and i can't say the staff were over friedly or helpful

        On arrival at the parking facility the car was left for the site personel to park and we were quickly transferred to the terminal. On return a phone call to the car park provided transport within 10 minutes and we were duly taken to the car park where the car had been parked outside the office ready for us to drive away.

        Ratings given above apply to the business parking as we were up graded upon arrival at Spout Lane North. The original car parking area left much to be desired and our initial thoughts were not positive at all, however because of our up grade we were happy to leave the car on a proper surfaced car park with lighting and security. We would have been very concerned to leave the car at Spout Lane North parking area as it resembled a junk yard.