MBW Valet Parking

        Do to a long hold up (2hrs) due to an accident, we missed our flight to Los Angeles by minutes. A quick call to MBW and the car was returned to us within a few minutes and rearranged for the next day. They collected the next morning as promised and could not have been more helpful, No extra charge. They even remembered us when we returned!. We will certainly use MBW again.

        We arrived slightly late because of heavy Monday morning traffic, but our driver was waiting patiently for us. We phoned in on our arrival back and the car was delivered back to us shortly after we got to the loading/unloading area. Could not fault the service and would happily use again.

        On contacting MBW on our arrival, staff were unaware of our booking, but they did arrive very quickly, and were courteous. On our return the car was delivered soon after contacting the office, but due to our delayed flight we arrived in the dark and so unable to see the filthy condition of it.(covered in birds droppings and mess). If the company is proported to be MBW Valet, then you expect the vehicle to be returned in a clean condition; if this was not part of the service, a question should be asked by the staff if cleaning is required.

        Prompt / punctual / called in before departure. Apart from them being 5 minutes late on departure area- everything was fine. Only suggestion would be - please let people know where to take exit in terminal 5 when we get on the ramp for parking area.

        We had an excellent exepereice with MBW. We arrived early at T5 and the driver came 10 mins earlier to collect the car. We realised we were returning to T4 after our holiday and the car collection details were amended by the customer service team. The car was promptly returned to us at 5.45am at T4. Overall a faultless service and great value.

        the above sums it up, no comments at all, very positive experience even after we were a bit late at the return because we used the arrivals lounge to freshen up after the flight.

        Satisfactory service but did not match service we had received at other London Airports, but we are prepared to accept that because this is the first time we used MBW Valet Parking that maybe this was just a bit of an unlucky first time. Staff were very polite and helpful, but instructions are incorrect for drop-off at T3.On approach you cannot keep terminal to your right and pull over outside American Airlines, because its One Way entry lane, so the Terminal is on the LEFTSIDE and SO is the AA building!! Suggest you change this information! many thanks.

        Good and affordable service with room for improvement. Unfortunately the drop off point as stated on the confirmation mail was wrong. According to the pick up driver it had recently changed but not yet changed in the correspondence. Furthermore, upon return we collected our baggage and then called MBW as instructed. Unfortunately, after calling we had to wait 25 minutes until the car was delivered

        Good service but would be helpful to have opportunity to speak to someone before 8am

        The service was really easy and the car was picked up and delivered promptly. Thanks