Long Term Parking reviews page 20

I realised on the bus to the car park that I had not validated my ticket so I was worried I would have to go all the way back to the terminal. So I was surprised and extremely pleased with the service just by pressing the button for assistance at the barrier. Thank you .

As a single parent, I did feel abit intimidated by the fact that there was not a single member of staff to be found at the Car park both when dropping the car off and when we picked up. If there had been any problems, which to be fair I did not experience any, then I would have felt quite isolated. But found whole service good and acceptable.

When we arrived at the long term car park there where already a number of cars driving around looking for spaces - We followed the signs that pointed to spaces(As others where doing)& could not find any - After driving around for 20 mins+ or so I stopped one of their vans which was also driving around the car park & was told to go to medium term parking as there was no spaces - Why did he not stop cars from driving in & around the car park wasting 20 mins+.? Also nothing was given to us to prove that we had been told to go to medium term car parking so I went to their desk before leaving for my holiday to make sure there would be no more problems when I returned a week later (More time wasted) & was assured I did not need any documentation. When I arrived back from my holiday & went to validate my ticket I was asked for my documentation that told me to use the medium term car park rather than the long term car park. I explained that I had been through this before I left for my holiday & this was accepted. But why was either I not given the documentation or if it is not needed why was I asked for it?

Due to the closure of the M1 because of an accident(even allowing 6 hours for a 3 hour journey) we would not have caught our flight if we had booked an off site car park. On our return our ticket was validated in minutes.A good service which we will use again.

I waited ages in a queue for my ticket to be validated, then, as I had packed the original email printout and had just the ticket, it took even longer. Then, the coach took at least 15 minutes to arrive (I also waited at least 10 minutes on the way out). Also, the driver does not call out the stops, which is awkward, as it is hard to see out of the window in a crowded bus in the dark

Didn't actually get to use the Long Term as at the entrance we were sent back to the terminal to use the Short Term. As we were pre-booked we did not have to pay more. From an access point of view it was convenient but I presume they were over booked.

Waited 15 minutes at red bus stopafter being up all night travelling. Then told by driver after boarding and stowing cases that his bus was going out of service. He told us he was already over his shift time and asked us to get off the bus. We waited another 10 minutes for the next bus.

"spaces" sign in car park where in the wrong place as there were no spaces that side of the car park. We had to wait longer than the stated time for a bus to take us from the airport to the car park. There were so many people at the bus stop that over half had to wait for another bus.

I'd been warned in advance that the credit card "log-in" for prebooked parking wasn't working and not to put my card in - but only because I'd phoned about something else. On return from holiday I spent some time trying to find staff to let us out at 2am - only to find when I drove to the barrier that it lifted anyway on m approach.

It was an appalling situation. I arrived off the Dortmund flight with a friend and got to the car park about 7.45pm. At the Terminal building I thought I had paid twice for my parking, once on the net before going away, and again when I validated my ticket. I tried for more than 45 minutes to contact someone to see if I had over paid, NO ONE ANSWERED THE PHONES. Had I been ill, or was being mugged there was no one there to come to my aid. It was disgusting and very overpriced for what you offered. I hope I have not been charged again for your very inadequate service. Gill Smedley, 01276 31194.

Having 2 children under two years old we were quite sceptical about the convenience of having the transfers to and from the terminal, but were pleasantly surprised with the efficiency and the organisation by all concerned. I would definately use this service again and would recomend it to my friends.

This pre booked arrangement worked very well for me. It was straight forward and sign posted more or less all the way. My only reservation is that as always airport parking is much too expensive in England but inspiteof this I would most definitely use it again

Overall it was ok, it was well signposted. parking surface wasnt up to much (mixture of gravel and tarmac, and the parking bays are not marked), and we didnt like that there was nobody on site, which proved a massive problem on exit, when we could not get out of the car park, and nobody answered the help buzzers. after 15 mins a bus turned up, and he tried to raise some help for us on the buzzers, and on his radio, but he couldnt get anyone either, at this point the bus was now stuck behind us at the exit. eventually the barrier did open, but we are not sure why, as nobody spoke to us or the bus driver!!! overall didnt leave us with a good feeling. sorry

great service , very impressed by the whole thing, 2 niggles, 1., finding a space was a little difficult as there were no signs up guiding you to unused areas 2. The description for finding the ticket desk in arrivals was misleading ..perhaps it was also due to the early morning

We inadvertently caught the wrong bus on the way back We were on the car hire bus instead of the long stay. The ignorant driver could see we were on the wrong bus when he stopped at the car hire stop but showed no interest in letting us know this, as we were the only people on the bus apart from 2 others. We could have got off there and walked to the long stay car park which would have saved us half an hour. I shall not be using Luton airport again unless there is no other alternative. I suggest these drivers are put on customer service courses.

The fast transfer from Car Park-Terminal-Car Park made the experience less stressful and the frequency of coaches is excellent. The coach conveniently drops passengers off directly outside the terminal. The only small negative is the size of the car park spaces. With the increasing use of SUVs, perhaps there could be a separate area for the larger passenger vehicles to park because they do take up a lot of room, leaving only narrow gaps to park in. However, the spaces could be a little wider.

There was a major problem on collection of the car. We were told by the bus driver on pick-up that because we were coming back very late, we should go straight to the car park and press the button at the exit and give our booking number. THIS DID NOT WORK! I was left fruitlessly calling an engaged intercom for 20 minutes at 12.15 in the morning, with two very young children in the car. We only finally escaped because I was blocking the exit for the bus, the driver of which had refused to help us when first asked and in the end only did so because he couldn't get out himself.

I found the car park easy to find, but I think the area in which you park your car could be more highlighted so as not to forget when you come back to it.

suitcase shelves were too high for heavy cases and the bus was too full to get cases on and off if your cases were on the bottom of the pile but you were first to get off the bus. The road between airport and car park was long and twisty, making for quite an uncomfortable trip back for those standing.

The print out from online booking states you can use your credit card to enter and leave the park. This is not so. On returning to Luton I spoke to your rep at the desk to find out what I needed to do to validate the ticket. She was most abrubt and unhelpful and used that well known phrase of contempt "with all due respect" in a tone of voice that left me in no doubt that respect was not on offer. I travelled to the car park and one of your staff there was much more helpfull and granted me exit from the Park.