Crowne Plaza Hotel reviews

1-20 of 26 gatwick crowne plaza hotel reviews


50%
customer-rating
60% rooms
60% cleanliness
40% value
60% service
80% dining
40% transfers
20% parking
40% car park
When we returned to pick the car up, the receptionist couldn't find the keys and we were left standing around outside for at least 20 mins at 12.30pm at night while they attempted to track them down.Having failed he then went to find someone else as to help him. We then waited another 15 mins, while they tried to find out the cars whereabouts. They eventually found it and drove it round to us. After a long flight to Gatwick, to have to wait 40 mins at the terminal for the bus and then a further 45 mins(inc travel time to the Hotel)to get your car is really bad service. I will never use or recommend them to anyone.
Mr Spencer
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88%
customer-rating
80% rooms
100% cleanliness
80% value
100% service
80% dining
100% transfers
80% parking
80% car park
made a good start to our hoilday by staying the night before and setting of the next morning fresh and stress free.
Mr Fry
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97%
customer-rating
80% rooms
100% cleanliness
100% value
100% service
100% transfers
100% parking
100% car park
The only problem was that on both occasions we stayed the hotel only provided 1 bath towel and 1 hand towel despite bouble occupancy. Quickly remedied by a phone call to housekeeing however.
Mrs Naylor
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69%
customer-rating
60% rooms
60% cleanliness
60% value
80% service
40% transfers
80% parking
100% car park
Clean and tidy, small room, OK for a preflight stopover. Transfers to airport pretty infrequent and charged for :(
Mr West
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80%
customer-rating
80% rooms
80% cleanliness
80% value
80% service
60% dining
100% transfers
80% car park
Picked hotel bacause of location and the fact it had a swimming pool, steam room and sauna. A great way to start my holiday.
Mr Potts
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95%
customer-rating
100% rooms
100% cleanliness
100% value
100% service
100% dining
100% transfers
80% parking
80% car park
Would recommend hotel to anyone. Convenient for airport. Frequent bus transfer service. Friendly efficient staff. Good food in restaurant. Both bedrooms good - especially room on return. Will be better when finished building work but nothing inside hotel is affected.
Mr Harrison
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100%
customer-rating
100% rooms
100% cleanliness
100% value
100% service
100% dining
100% transfers
100% parking
100% car park
Lovely hotel, nice clean modern rooms, excellent service, staff very helpful and efficient. Coach service was speedy and on time. We had an excellent stay and will be using the hotel again, and will recommend to our friends. We were very impressed.
Miss Yeates
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100%
customer-rating
100% rooms
100% cleanliness
100% value
100% service
100% dining
100% transfers
100% parking
From arriving at the hotel to picking our car up at the airport one week later was all a relaxed and hassle-free affair. We even managed to enjoy the swimming facilities due to a late flight. The staff, food, room and total service was exceptional and I will use the same setup again. After being away for a week and wanting to get home, picking up the car from arrivals within 10 mins of announcing our arrival to the car park staff was simply top class.
Mr Follan
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97%
customer-rating
100% rooms
100% cleanliness
100% value
80% service
100% dining
100% transfers
100% parking
Enjoyed staying at the Clarion Hotel; had an overnight stay before going on a 10 day holiday. Was able to leave car at hotel. So found that this was good value for money, not having to pay for airport carpark. Meals and drinks a bit expensive, but I suppose this is to be expected so close to London.
Mr Nunn
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100%
customer-rating
100% rooms
100% cleanliness
100% value
100% service
100% transfers
100% car park
Great way to start a holiday. It was such a good experience we will do this again and again.
Mr Jones
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