Moat House Hotel reviews

Very pleased all round with reception, staff in the bar and dining area. Made to fewel welcome and your hotel was excellent value. Will book again if we fly out of Gatwick in the future.

A very comfrotable hotel. Excellent dinner at very reasonable prices plus good selection at breakfast. Staff without exception were all very pleasant and made guests feel welcome. A most enjoyable stay and would certainly recommend. Our first stay but certainly hope to return.

We left at 12.30am as the hotel was exceptionally noisy. We explained this to the reception but they seemed not interested. The beds were uncomfortable. We had a family room for 3 people. The single bed for the child was just a put you up and the matress was dreadful. The double bed was a single bed with a side attachment. We feel that this is not the kind of standard that this chain of hotels should offer. We would not recommend this hotel. Your reply would be much appreciated.

A painless and cost effective alternative to getting up early and driving direct to the airport on the day of departure

If like us you are traveling down south to use the Gatwick airport it's a fantastic hotel to stop at because it only takes five minuites to transfer to the airport which is great for early morning flights.Well recomended.Richard and clan Ossett Westyorkshire.

enjoyed our stay. unfortuntely we did not get to eat in the hotel to rate the food in the evening as ordered a meal from the bar menu about 9.15pm which did not arrive, when it did it was cold and then when we complained it was re-heated and not replaced so the meal was overcooked!. We were given an apology,some compliamentary crisps, our money back for the meal and the drinks we had purchased to go with it. by this time it was too late in the evening (10pm)to order again as we needed to get some sleep for our early start. I would like to add also that the bus stop board at gatwick states "Best Western moat house". We spend 15 minutes walking around and asking for "Gatwick moat house" as we did not know from our email confirmation that this was a Best western hotel.this wasted time,made us miss a bus, and us very frustrated!eventually it was another bus driver that pointed out to look for Best Western Gatwick moat house. Also our email confirmation said breakfast was served from 6.30am but when we got there the restaurant had been open from 6am. we had to get the 7.15am transfer bus so we would have gone for breakfast earlier had we known and not rushed ourselves waiting for 6.30am. you email confirmation is what we take to the hotel so it should be more accurate.

Fantastic service, parking and hotel. Would definatley recommend especially when flying with Virgin. You can do a 'twilight' chek in, taking your bags to the airport the night before, and having a hastle free departure.

The hotel looked tired, much like many British hotels. It felt in need of modernisation. But it was claen and comnforable - and convenient. I did wonder why the courtesy bus, on leaving the hotel, went away from the airport for about a mile and a half to pick up people from another hotel when it would seem to be more convenient to start the service there, pick up at the Moat House and then go straight to the airport.

Booking was easy Hotel was within easy access of airport You could arrange to book in and out at any time Room very well appointed and comfortabe Unlike many hotels the bed was very comfortable

Not advised of difficulty of transfer from car park to hotel. It would have been easier to have driven to car park and then direct to airport rather than waiting over an hour for the bus for return to hotel. Not a good service.