Courtlands Parking reviews page 6

Everything about them was excellent. Every person there was so polite and helpful and welcoming. They were efficient and got on with the job. We waited less than 5 minutes each end - marvellous!

Perhaps the drivers could be a little more friendly (lets be fair we are excited to be going on our hols, even if its early morning!!)

Impressed that on our return the car was ready and waiting and all we had to do was drive off. Would recommend to others and use again.

The recieption staff where asleep whe we arrived. The place appeared to be deserted. The instruction to reach the parking where misleading. Otherwise ithe service was above normal.

Horrendous. It took over an hour from car park to T4 then eventually T5 dragging large suitcases through the barriers to the trains.

The directions were very unclear - not everyone travels from the M4 to Heathrow. The entrance signing was very unclear and not visible - we missed it and had to go round again making us late for the airport The collection was poor we had to wait 40 minutes for someone to collect us which was not in line with the published time

WE have used Courtlands at gtawick many times and always been pelased with the service and so were particularly disappointed at Heathrow. The car park area is small and potholed. The reception staff carried on converstaions amongst themselves while we were waiting. The transfer to the airport was okay although the driving left a little to be desired and the driver stopped on a street corner to drop off another employee who was going to catch a bus...Still we and our luggage arrived at the terminal in time. Coming back I followed the instructions and called the number on the card. I was told the driver was on the way. Half an hour later I called again and was told the driver was on the way. In the background I heard someone shouting (seemingly at the driver who had failed to collect us) It was a further twenty minutes before we were collected in a minibus that was dirty and smelled of wet dog. We were given our keys and told the incorrect details for where our car was parked. We located our vehicle ourselves - it had been parked with the rear in a bushy hedge. There was no room for us to get into or load the car until it was manouvred out of the tight space.As we were leaving a staff member said "sorry about all that." Would use the Gatwick Courtlands...but would never use Courtlands Heathrow again...

Please see above. A good basic service but at least 15 minutes wait for vehicle to pick us up both on departure and return.

It was really difficult (and took over an hour to get from our plane at terminal 5) to find any of the pick up points at terminals 1, 2, 3 or 4. Probably would have been ok if we had come back into anything other than terminal 5.

my car was not ready to drive away when i returned. I was told it was near the grey fence. It was midnight and very dark in that area so i couldnt see anything. Fortunately the driver went to fetch the car for me.

will use them again, as long as they stay the cheap. transfer no longer than long stay on airport car parks but the need to call office on ones return might be a pain if your mobile has died.

We actually used Reeds as they went to Terminal 5 - will be happy to use again and to recommend to anyone else. Everything was very smooth and stress free - drivers helpful and transfer vehicle super

Coach used to return from Heathrow T2 heating uncontrollable, unable to open any windows. Side entry door could not be opened from inside and with a steel cage seperating us from the luggage in the rear it made for a unnerving return to pick up our car. I believe this is probably poor maintenance and is possibly a health & safety issue

Only 'problem' was the driver having a ' bad day ' and moaning to customers about his bad day. Not good for customer relations.However he was the same driver on our return and was very pleasant and helpful.

We stay at the Travel Lodge at Heston Services on the M4 when we have an early morning flights and have used this car park on several occasions because it is on the main road between the Travel Lodge and the Airport, it is reasonably priced, pick ups on returning to the UK are quick and easy. We wouldn't go anywhere else. Well done Courtlands.

The staff were very friendly and courteous. We would use Courtlands again as they were very efficient and there was no delay on our otherwise long journey.

I have used Courtlands at Gatwick many times but this was my first experience at Heathrow. I was particularly pleased that a staff member looked for any damage to my vehicle upon arrival and took a note of mileage which I found reassuring. The speed of the transfers both to and from Heathrow was very impressive. We were taken to Heathrow immediately the car was parked and waited less than 10 minutes from my call to say we had cleared customs. I would use Courtlands at Heathrow again.

Small 7 seater transfer vans but instant transfer to and from T3. Polite staff, well organised and pretty good price - no problems and would use again.

I would certainly use Courtlands again, however as most parking offers an identical service (pink elephant, purple parking etc)my choice is only ever dependent on price. If you could offer discounts for returning customers it would buy my loyalty and I would be happy to always use Courtlands.

An efficient and friendly service at a good price. Will certainly use Courtlands again. Recommend that car collection on return is made more user friendly by making the car immediately available at pick up. We picked up at night and it was difficult to locate the car.