MBW Meet and Greet Parking reviews page 47

Great service. Friendly drivers. Easy, simple and well worth it. Thanks

The service provided by MBW was amazing, we arrived 1 hour early at the airport when departing the UK, we simply called the telephone number provided, there was no hassel, they simply said no problem, we will be there in 10 minutes as well as being spot on time when returning to the UK. I wish I had considered using this service before, simply the best.

What a pleasure to deal with an efficient and courteous company. I cannot recommend them highly enough will use again without hesitation.

I was very happy with the service. I arrived early and MBW did their best to come early too and on landing things were as good as you could ask.

Good on the phone, pleasant to deal with. As I was collecting my luggage they called me to see if I was ready to take my car - on the ball! Overall very good, and will use again.

On departure, car was collected within minutes of arriving at Terminal. On return, saw driver miss the turning for the car park and have to go round again! Even so, only waited about 5 minutes. Took advantage of good ptice to have car cleaned inside and out. Will certainly use again.

Friendly service. Driver called us to check we were on our way ! Smooth pickup, and efficient return service. Driver seemed genuinely pleased when I gave him a tip (other collection services seem to expect tips as the norm). Will definitely use again.

Everything worked out well. They were a little bit late (10 mins)when they picked up car from departures terminal 1 but this was no problem as lots of space to wait. They were on time when we landed even though plane had landed 1 hour early. I had my car washed by them for £8 while away and it looked the cleanest I have ever seen it on return. Everything I had left in the car was still there when I returned (eg Christmas presents)and car was in same condition. We would use this service again - the joy of just coming out of arrivals when you have landed after a long flight and your car waiting for you very clean was fantastic and well worth the experiment.

it was me running late and they rang me to see where i was, when i got to the airport he was waiting for me. very good sirvice.

I would recommend that in rush hour you get clients to call when they are through passport control and before they get their luggage as I had to wait for 30 minutes for my car due to the rush hour traffic.

Pick up and drop off very smooth and efficient in the car park just next to Termional 5

First time used such a service and arrived at Heathrow Terminal 5 around 20 mins earlier than expected but it wasn't a problem and the car was collected within minutes. Slight delay with car delivery on return (10 mins) but not really a problem - car was nicely warmed up which was great after long flight and temperature difference of around 30 degrees colder than our destination. Driver even helped load cases into car. Would certainly use again

everything was as promized, a servis I will use again if prizes stay as they are.

Had to wait at the airport arrival drop off for 3/4 of an hour before car was collected, as we got to the airport earlier than our suggested drop of time.

I have never written a review before but after finding others so helpful I thought I would share my experience. We called MBW when about 15 mins from the airport, and they were very polite "yes Sir, we have your booking" they had a record of the car and that said they would have someone to meet us at Terminal 3. When we arrived at T3 their representitive was there waiting, another polite professional person. He checked over every inch of my car and noted even the smallest marks on the paintwork, I then had to sign against this, although I was not given a copy they could have added anything afterwards!! He also made a note of the mileage (I did too and kept it with me). We were asked if we would like the car cleaned inside and out for £12 and we said that we would. All done and keys handed over we left. On our return we called the phone number once we'd collected our bags and were told the driver would be in the same lane where we dropped off the car and with us in about 15 mins. So with 2 young and very tired children at 7am on a cold 2nd Jan we walked to collect our car. After waiting 15 mins I called to be told he's almost there "lot's of traffic", after another 10 mins I called again to be told "he should be there" We walked about and couldn't find our car. After another few calls and a total of 50 mins waiting we found that the driver had been sent to Terminal 1 and was waiting there, although all our paperwork and drop off location said Terminal 3. The driver himself was ok and apologised but then asked for the parking fee plus the cost of cleaning the car!!! I had already paid at the time of booking for parking the car and refused to pay for the car to be cleaned due to us having to wait so long. Another MBW employee suddenly appeared then but agreed that I should not pay and that I had paid for the parking already. It was not until I got home that I noticed the car had not been cleaned at all, ok maybe it had been shown a hose pipe but the inside had not been touched. Had we not had the delay getting the car back I would have been very happy with the service but wouldn't bother getting them to 'clean' your car.

Really good value - very polite drivers. Had to wait on arrival for driver to turn up (10 mins) and had to wait about 20 mins when I landed back for car to arrive. But would use again as have used before and was just unlucky this time I think.

Happy with everything. Took 20 mins to deliver car back instead of 10, but we survived!

This was the first time I had used a meet and greet service (MBW were recommended to me by a relative who uses them), but as I was travelling with 2 children and 4 suitcases, it was preferable to any other form of transport. The staff were really friendly. The handover of the car was thorough. I had the opportunity to declare any valuables in the car to guarantee their return. We called from the baggage collection hall upon arrival and had to wait around 10 mins for the car to be delivered back to us, not too bad at all. We are regular travellers, and I will be certain to be using MBW's services in the future.

Quick, easy and reliable. I use MBW every time I travel through London Heathrow.

Was very pleased with every aspect of the service, and it all worked out very well. Would definitely use again and recommend to friends