MBW Meet and Greet Parking reviews page 52

STaff were friendly and helpful. Telephone contact problems need addressing before I use MBW again, I'm afraid. I was waiting at T5 Heathrow for 30 minutes trying to call the number I had been given. The company eventually called me and said they had been waiting for my call. My car arrived 15 minutes after this call.

Tried to contact me when due to collect - unfortunately I did not have hands free so was not able to pick up the call. I was a bit late as I went to the wrong pick up point. On collection it took 10 mins more that originally stated to deliver the car. Otherwise all okay

They were very late bringing our car back to us. We had to keep chasing, and they basically lied and said it was five minutes away, when it clearly wasn't. Not a great end to our trip.

efficient service. Slight delay upon return but not the 20 minutes forecast on the phone and a sincere apology from the driver on collection was good customer relations. Would definitely use their services again

Instructions were clear, driver was promt on departure and return. Would recommend to other travellers leaving from Terminal 5.

Overall the experience was very good - my only feedback is that upon returning to Heathrow (Sat morning 08:30), I phoned as requested to inform I had collected my bags and was told 10 mins - I actually waited 20 mins. I would still recomend your service but would request that if you know you are going to be late then please call the customer

We booked MBW very late the night before we went to the airport. As agreed, phoned then 10 minutes before arrival. We were met (the valet guy was jacketed so we couldn't miss him, and he was looking out for us) at the terminal. On our return, again we phoned from baggage collection, and he was there to meet us when we appeared. It really couldn't have been simpler - we would recommend them to anybody, and we would use them again, in fact, every time!

This is the first time i travelled abroad in 20 years and really needed to reduce the stress. My ticket agent suggested this company to me and i am really glad they did. There is nothing worse than having to worry about late trains to get to the airport in time. Excellent!

This was the first time I'd used any form of valet parking so I was somewhat apprehensive as I approached Heathrow. However, even though we were earlier than the time arranged we had to wait no more than 5 minutes when a very polite and attentive person arrived to take care of the vehicle. On return my phone call was greeted with immediate recognition of my name and vehicle type and within 15 minutes we were on our way home. Excellent!

This was the first time we had used this service and well worth the extra cost

I find the drop off/pick up timing can be flexible but be sure, should you be running early or late, to give plenty of warning (at least 20 mins), so that the pick up/drop off arrangements run smoothly despite a change of timing. Keep the form with your passport so that you don't have a panic trying to find the number to call upon your return to the UK.

We used MBW's service during the recent Heathrow problems with snow. Throughout MBW were flexible and responsive, easing what was a very stressful outbound flight from the airport. When we changed our inbound flights, they were very flexible and the car was with us within 10 minutes of our call to them.

phoned before we arrived at airport and ready to meet us when thro bagage.

No problems whatsoever. Driver was waiting on our arrival. Likewise on return the car was pulling into the drop-off area as we arrived there. Fantastic value for money.

I had a postive experience with MBW. My driver was very helpful. There seemed to be a bit of a mix up when picking up my car, so I had to wait some time before a driver picked up my car. However, he was very apologetic. They were also flexiable when my flight was over an hour late and already had my car waiting for me. I would use again.

MBW offer a superb service. The are friendly and efficient which is exactly what is required when returning from a long haul flight. I would highly recommend MBW and will definitely use their services again next year!

When we arrived at Heathrow Airport we telephoned 10 minutes before and were told that BWM had no record of the booking even though the money had been taken from my credit card! We then had to give the office all the details again of flights outward and return. We were left waiting over half an hour for the car to be collected in minus conditions at the car park. The return journey was better and we waited 10 mins to be collected and the driver was much more helpful.

Great service - it would be even more fntastic if you gave the car a quick clean on the outside, especially in bad winter weather.

Due to all the problems everyone experienced with the weather I was stuck in Sweden an additional 2 days. MBW were very understanding, still got my car back to me on time when I finally arrived and did not charge anything extra. Very pleased, thank you.

As a first time user of valet parking, I was exceptionally pleased with the service I received. Drop off went smoothly and we were right outside the entrance to departure doors. On our return we were an hour earlier than expected and when I rang them as we collected our luggage they were already aware of this and had our car ready and waiting for us outside in 5 minutes. Best of all the car was lovely and warm which was very welcome at 5.30am on a freezing cold December morning. I would definitely use this service again as it took all the usual bus transfer hassle out of airport parking and wasnt much more expensive. Highly recommended!