MBW Meet and Greet Parking reviews page 57

Would definitely use this service again, so much less hassle arriving/departing at the terminal rather than getting a bus or whatever to other car parks.

helpful friendly staff.I had to ring twice to change my booking as the terminal changed and the car I was going to use broke down,this wasn't a problem at all. I had to wait a little longer than expected for my car to be collected and returned as all the staff were busy at the time.

No problems with the service when we arrived at departures. Friendly staff waiting to take the car away. Coming back, our flight was slightly delayed; we phoned once we had our luggage, as requested, and were told the car would be 20-25 minutes. After 30 mins, I asked the member of staff on duty where the car was. He phoned the office and told me it was leaving now and would be 20-25 mins. No apology or explanation, and when I said that we'd already been told it was on its way, he immediately got very shirty, with a "not my fault, nothing I can do" attitude. Just a simple apology would have gone a long way, given that it was late at night, freezing cold and we had 2 small children with us. I suppose that we would have been even more annoyed if the outward pickup had been delayed and we'd missed our flight - but when you're paying a premium for the privilege, you really expect top quality service at both ends. Surely they can monitor flight arrivals on Ceefax and work out when you're likely to arrive, as taxis do? So overall, a great service when it works, but poor value when it doesn't.

Communication with MBW was good. Collection of the car, the driver was already waiting. I had to wait a short while for the car to arrive as my flight arrived back to Heathrow earlier than the allocated time. The call centre answered my calls quickly and were helpful. The car was returned in the same condition as it was left in.

Staff were extremely prompt on departure and arrival, even when we asked them to meet us an hour earlier than planned. Good value compared with other parking options. Will certainly use again.

The service was excellent, the staff polite and friendly and the car arrived soon after we called to collect it. After a 15hour journey, it was fantastic not having to mess around getting buses and queing to get the car

Driver was waiting for us when we arrived and we was on our way to departures within 10 mins. On our return we had a wait of 10 mins which was fine and on our way home in 5 mins. Easy to use service and value for money. Would recommend.

Answer to phone call was prompt with excellent meeting co ordination despite extremely heavy traffic and congestion around terminal 3. Minimum hand over formalities and straight into the terminal for check in. On the return prompt answer to phone call and accurate assessment of meeting time....10 minutes...and in no time at all on our way home.

phone mbw about twenty minutes from airport ,they didn't have any records of bookings. arrived at airports wait over half an hour with three young boys running all over the place for the driver to meet,show the driver the booking form.off we go Arrived back at airport phone mbw,wait over 30 minutes again for driver to geet, exhust sound very noisy didn't thought much just want to get home,cos exhust was blowing alittle before.Arrived home ask mechanic to look at car, shock to find some one had cut out the cat converter off. wonder where they have left mycar the last three week

Well administered service - helpful staff at the office, especially as we were an hour early getting to the airport. They made arrangements to meet with us and someone was there ready to take the car. We were a little early coming back too, so phoned and by the time we walked to the drop-off point, our car was there too. Quick turn around, no messing with coaches or trying to find bus stops! Excellent - will use again next year.

Helpful when we arrived an hour earlier than we booked, driver was waiting for us at the airport. Only minor irritation was we couldn't get through on the phone return, took about 10 minutes of constant calling, and as we only had hand luggage, it was a little infuriating. We would use MBW again as they were very helpful.

This service was a wonderfully inexpensive way to start and end our holiday. It took the worry out of trying to estimate how much time would be needed to park our car and get to the departure point when starting the holdiay and meant that we were able to walk out of arrivals and get off home straight away without the hassle of waiting around for the courtesy bus etc at the end of the holiday. After all when the holiday starts you just want to get away and when you arrive back at the airport you just want to get home. A good service, thank you.

We were met on time, 5.00am! the driver was polite anf courtious. The car was returned on time with the minimum of fuss. Many thanks.

I watched the driver mount the kerb in my car to park it!. also the floor mat and outside was dirty from I presume being parked in a field

I was very impressed all round with the level of customer service. Valet parking made it a very smooth experience at the airport. I will always consider valet parking as my first choice when travelling with the family or on business,

Very smooth service. Valet was waiting for us at terminal 3 when we arrived and took 5 mins to get to us after we called on our return. I will definitely use them again.

Great communication prior to dropping the car off, we were early & they had phoned to confirm the time, we told them we were early & they said no probs. someone was waiting for us at the terminal. We found it hassle free. On returning we had to wait in the rain for the driver, we were told 15mins. but it was more like 35mins. But despite this we would use the service again as it was so easy & the price was good.

Everything was as described when we made the booking.Our return flight was five hours late but on collecting my luggage I made the call and within a few mintues my car was delivered as if it was the original stated time. I apologised and explained to the driver about the delay. He stated it was no problem and was sorry we were delayed! I will definately use MBW again - many thanks.

Was met at the terminal by uniformed driver to collect car on the way out, and a quick phone call when I landed got the car to the terminal as I arrived outside. Way less time and hassle than the shuttles, no problems with the car. Would use again, what more can I say...

The car was collected from the terminal early, as traffic was far better than expected, without any problem and returned within 15 minutes of calling upon arrival back in the UK. Unfortunately one of the alloys had been accidentally kerbed by the driver although this was immediately accepted as their liability and the cost of refurbishing the wheel has been refunded. Will have no hesitation in using MBW again or recommending them to friends/colleagues.