MBW Meet and Greet Parking reviews page 59

Having watched the bad review on watch dog about airport parking i was a little concerned, but having now used the service i'm plesently surprised that my car was returned in one piece! The service was great and the gentlemen were informative,i will be using them again,Thanks.

This is the first time we've used valet parking at Heathrow, although we have used it at Gatwick and for the small additional cost over other parking options, we wouldn't use anything else. We had to wait 10 minutes or so on arrival at the airport, but this was still so much quicker than driving to a car park, waiting for the shuttle bus and dragging our cases on and off. Drivers both on our arrival and return were polite and helpful, helping us get our cases out of the car. We'll definitely use MBW again.

ERverything went smoothly and was completely stress free. Thank for such an efficient sarvice. Needless to say I have kept all your details for my next trip. Well done.

It was easy to phone the site office and delay our arrival time due to bad traffic on the M25. Staff were helpful and polite and we were met 5 minutes after arriving at the terminal. The handover was quick and efficient and we got into the terminal with the least amount of fuss. Coming home we rang as we came through baggage collection and were met outside the terminal within a couple of minutes. I would definitely use this company again they are prompt, polite and were a lot cheaper than other companies I looked at.

no dedicated space at terminal, which is well confusing as you jossle with drop off vehicles more so on return when we had to 'collect' from arrival drop zone, but the airport staff dotted around are helpful

Good Team of People. Aware of you and your car when calling to say you're back. Had to wait a little while for bringing back, but it was peak period on the Thursday before Christmas.

The driver arrived within 2 minutes of our arrival at departures he was courteous & friendly. On our return I telephoned to say that we had arrived and was told the car would be with us within 5 minutes, 3 minutes later the car arrived, & once again the driver was courteous & friendly. I would certainly use MBW Valet Parking again. M Swaine

I think the we should call when we reach the baggage hall - not when we collect the bags. i had to wait 10 minutes in very bad weather and I had used your service in the first place because I had a very tight schedule when I got back and wanted to get off asap.

Phoned MBW 10 minutes before we arrived. We then had to wait over 40 minutes for the driver to arrive and we were being threatened by airport police to move. Even though I kept phoning the office who assured me the driver had left as soon as I had phoned, he still took nearly an hour. The traffic in the tunnel was blamed but it wasn't THAT bad! The driver was friendly and the collection was better, we waited 10 minutes. Purple Parking was better last year.

On arrival at Heathrow I phoned MBW Valet parking who arrived within a few minutes to take the car away. The driver was courteous and efficient. On my return I phoned after collecting my luggage and the car was returned promptly to the terminal in the same condition that I left it. A great service and one that I will use again. Thank you

The car was returned with damage to the bumper. It appears the car has been in collison with something. I am still chasing them to find out what they plan on doing to resolve the matter. They don't return any of my calls/messages. The customer service is poor, perhaps becuase they know they are at fault for this.

On the way to the airport i phoned to say that i would be late due to a traffic holdup. The person who i spoke to on the phone happened to comment to a colleague of his that he could not understand what i was saying and refered me as the idiot on the phone trying to say something. I also noticed the following morning after collecting my car from the night before.That the roof rack covers were missing from the top of my car roof.Which leads me to believe that my car was not kept in a secure compound.

Having notified the company that I would be early arriving the car was not collected until after the original estimated time of arrival. Having called after collecting our baggage we were told the car would be 10 to 12 minutes,in fact it was 40 minutes. The car was covered in thick dust and looked as if it had been park in a field by a building site.

We would of paid extra to have the car cleaned if offered. Our experience was great, gave them a ring after clearing customs by the time we got to our pick up point so did the car! On departure we arrived 15mins early gave them a ring and 5mins later they picked the car up. Excellant we will use in the future!

It is partly my own fault for leaving my car for 6 weeks, but when the car was returned, it did not look as I had left it. Since it had lots of dead leaves and other stuff stuck onto it, it looked as if it was left somewhere in the woods or in a remote corner of someone's large garden for six weeks. I will definitely use this car park service again for short trips (less than 2 weeks), because the service is really great, but not for longer trips.

Generally excellent service, and would definitely use again. The only quibble was that on arriving, we were early and this meant that we had to wait 20 minutes for someone to collect our car. Having said this, they kept us posted of where they were and on the way back (when it really counts) they were very punctual.

We arrived an hour earlier than expected, but after ringing the office, a driver was with us in 10 minutes. On return again we were early, but rang when we picked up our luggage, driver pulled up as we got to pickup point. This was an excellent service and was very good value, it was hassle free.

This was the first time we have used the service and it was brilliant! We had alot of luggage including 2 young children and their car seats and being able to park so close to the entrance made the whole operation much smoother. I would suggest that they make it known when you leave the car that they will valet the car for you so that you get a nice clean car back at the end of your holiday!

Despite calling from the luggage hall before my luggage came off and being told to call again when the luggage had arrived which i did immediately, I had to wait 25 minutes for the car. This outweighed the extra cost for this service and I would have got away quicker if I had used the cheaper long term car parks. Glasgow and Birmingham have always been punctual.

It was great using the valet service as we didn't need to worry about finding a parking space or carrying luggage on and off buses. It was very easy and straightforward and I would definitely use this service again. Apart from being slightly late to collect car and to drop it off MBW was very good.